Nationwide Plumbing, LLC

First, the owner of Nationwide, Dave, indicates that my part for my HVAC unit would be here for installation on Tuesday. I did not receive a call until Thursday. A heads up on Tuesday or Wednesday indicating the status of the part would have been the professional thing to do. As you will see below, professionalism or empathy are not words that describe this company. On Thursday, I scramble from work to get to my house for the installation, because I never received the 30 minute heads up call, like I was told. Once at my home, I am told that they picked up the wrong part from the supplier. Dave goes on to blame it on the supplier, instead of accepting responsibility for Nationwide's mistake. The Nationwide employee who picked up the part could have verified the serial number or part name to ensure it was the correct part before leaving. Additionally, it was indicated that my squirrel cage was three times larger, so the small box with the smaller squirrel cage should have also been a clear indication. Again, it's all about accuracy and professionalism. After wasting my time, I schedule a time with the owner, Dave, for noon the next day. He knew it was imperative that I get my HVAC unit working by the weekend for my baby daughter's first b-day party. But mainly, the house is freezing in the mornings. Before leaving Dave asks one of his employees if they cleaned the installation. The employee sitting in the truck yells, "Yes." Without checking, Dave leaves. Once I head back inside, there is installation on my floor from my upstairs bathroom, through my bedroom, down my stairs, into my kitchen, and out my front door. Again, it is a lack of professionalism from this company that is the overall theme. The next day, about 2.5 hours before our scheduled appointment, I get a text message from the owner asking if I can change the scheduled time; even though he knew I took off work the previous day and even though we had an agreed upon scheduled time of noon. Once I indicated that I could not go at 1:00 p.m. and that I wasted two hours the previous day, he became snappy and cancelled the appointment. This was completely as a result of me indicating that I wasted two hours the previous day and what it cost my employer. Dave apparently thinks it is offensive when a customer voices how multiple appointments during work hours affects them. Lost time in the legal world means you have to make that time up over the weekend or late at night. Also, lost money means a negative review from the managing partners. Dave has no empathy for this, but rather apparently believes his time and money is all that matters. It is quite obvious from this experience that this company does not care about its customers time, money or the health of a family with a small child. Please use someone else. It will save you in the long run.

Honest and to the point. These guys are worth the money that they also save you. Trust is hard to find in plumbing and auto and these guys get it. Your problem may seem big, but they will give you the real skinny. Highly recommended Rick and his team for any of your water problems and HVAC.

They showed up when expected and did the work professionally

Replaced drain plug

Great service and install. On time and great value. Would use them again.

They arrived on time, explained the process and because it was a new appliance they said if they fixed the problem, which they found, it might not be right for the warranty

Really nice people. On time on arrival.

Service was great! Rick was very nice and knowledable but best of all I was pleased with what I paid for.

I have had nothing but excellent experiences with Nationwide Plumbing. I have recommended them to my friends and family. They offer good old-fashioned customer service and you don't see that much anymore.