Never Dark Whole House Generators, LLC

If you are considering a Whole House Generator, consider them first.

First, excellent customer service. Service was timely and technicians cleaned up everything after installation. Second, Never Dark explained the use of our new whole house in detail and answered all questions throughly. I was especially drawn to using Never Dark by the fact that they only install and work on generators. I would highly recommend Never Dark for all generator needs.

Our experience with Neverdark was awesome. The initial discussion was clear and answered all our questions. Other than a long lead time on the generator itself (which was outside the control of Neverdark) everything was quick and easy. They did great work, took good care of our house, and took the time to explain everything to both of us. Our house had had a manual generator panel installed before we bought it, and that work was not high quality. As part of the contract price, Neverdark repaired our panel, leaving it in better shape than when they showed up. Our biggest regret is that Neverdark only does generators. We'd love to use them again, but only need one generator.

Our family had a wonderful experience with Never Dark Whole House Generators LLC from start to finish. The sale representative was very knowledgeable and listened to our requirements and provided us with the options that would meet our needs. The price quoted remained the same even with the demand on generators and the most recent pandemic. The Office staff provided updates on the availability of the generator and when it would arrive. The install crew of TJ and Kris were true professionals and know their craft. They worked in a timely manner and were very methodical in the placement our generator, the re-wiring of our electrical box, and the running of the gas lines. Once installed, TJ walked us through the upkeep and preventive maintenance checks that we would need to do between services. I would recommend Never Dark if you are looking to have whole house generator installed.

The lead time for installation was well worth the wait. The office scheduled me in way before that lead time and the three person crew had the complete installation done in less than a day. The technicians were friendly, knowledgeable and walked me through the setup and small maintenance needed when all was in.

I was very satisfied with the purchasing and installation experience with NeverDark in Charlottesville, VA. The salesman was thorough in explaining options, costs, etc., and was very knowledgeable. You could tell they installed generators every day. Would highly recommend this company.

Just had our first whole house generator installed, and couldn't be happier! Salesman was very knowledgeable and courteous. Everything was very straight forward and are very pleased with our decision to go with Never Dark. Thank you!

I contacted Never Dark about installing a whole house generator for our newly constructed home. From the first contact, they were prompt in returning calls and following up on details. A salesman met me at my home site and we discussed options before making a selection. We agreed on the generator unit and I received a firm quote for the work. Once the job was scheduled, the installation crew were there on time and were very professional taking time to explain how the system was being set up and giving me options for setting priorities for power allocation. All work was done in one visit and the system was tested.

The sales technician was very informed and guided me through what I needed. The office staff was very helpful and kept me informed about the install date. They handled all permitting and inspections with the county and electric utility. The installation techs were professional and quick. I am very pleased with the installation.

Salesman very knowledgeable prices exactly what was quoted . Office staff very helpful and nice. Instalation crew very professional quickly got job done and cleaned up afterwards

This company is great I recommend them to every one I know. Sales men, office staff, and the guys who did the job were all wonderful. Such a pleasure to deal with such professional people! They are very patient and answer all of the questions we had in detail. They made this a very painless and quick ordeal and I know they will for any future customers. I look forward to the first time I have to use this, no more lost electricity.

Install crew was professional, could tell they did generators every day.

I researched several options for whole house generators and decided to go with Never Dark. I'm so glad I did! Their service has been awesome from start to finish. The office staff was friendly and helpful, the salesman was knowledgeable and transparent about pricing. Install was done efficiently and neatly, everything was left clean. They answered all my questions. I'm really happy with the end product and the whole process.

I was very satisfied with the purchasing and installation experience with NeverDark in Charlottesville. Brad was thorough in explaining options, costs, etc. Installation was well done, and the generator is working without a hitch.

Salesman was very knowledgeable and explained all options with clear pricing. Install crew was professional, could tell they install generators every day

Although the generators are not cheap, the assurances that come from feeling safe during a power outage is well worth it! This company knew what they were doing because it s all they do!

They were well informed, skilled, timely, coordinated with the gas company and the required inspections. Install completed in February 2019 and we continue to be pleased with the generator and Never Darkà ¢à  à  s service..

Dwight F. I can't believe it's been 6 years since we got our Never Dark Whole House Generator. No outages for all these years has been awesome! They helped us every step of the way. We continue to use their preventive maintenance service, so we never have to worry about it not working. Definitely one of the best investments we have made for our home. Highly recommend this company!

The following was observed during our generator in-service and installation: Salesman was very knowledge and explained all options with clear pricing. They came to our home and walked us through every option. â ¢Prices given were all inclusive and exactly what you paid no hidden fees. Straight shooting on everything. No surprises!! â ¢Office staff was courteous as well as helpful during the entire process. I could call them at anytime and they were happy to help me. â ¢Install crew was professional, could tell they did generators every day. They new every answer before I asked the question. No question was to stupid. â ¢Installation was neat and clean, they walked us through the entire process. Twice I needed to hear it and they were happy to do it! No left behind garbage and the area around the generator looked clean and neat! â ¢Permits and coordination of county inspections were all included. Did not have to worry about a thing. They had everything covered from beginning to end. No extra worries for me!! In Closing, it feels GREAT to have this installed. No more running to the refrig to put food into a cooler or worries about heat or AC. I sleep so good now knowing that we are all good for any storm coming!!

We have been so impressed with Never Dark from the very beginning of contacting them until their final work. Their price for the whole house generator was between $500 and $1000 less than other companies contacted. The prices given were all inclusive with no hidden costs. The office staff was always professional and courteous on the phone never rushed or pushy. The installment crew did a great job and were very neat cleaning up as they went along. Obviously they have done this many times before and were very knowledgeable. The crew walked us through the whole process so that we know what to expect. Their knowledge was thorough and they share in ways that made it easy to understand. They were there for us even waiting for the inspections and knew exactly what the inspectors needed. Great job and we highly recommend them.

Never Dark was referred to us by our neighbor who has been pleased with their service. We too were very pleased with the service and generator that Never Dark provided us. They were detailed about the types of generators, their features, what they could and couldnâ t do regarding the install, and the pricing was exactly what they estimated. The installation looks better than what was originally outlined as they worked with us to have as less an impact on the area and the part of the house it was installed on. Never Dark coordinated all permits and county inspections so I didnâ t have to do anything. The 4-5 person installation crew was professional and spent two days installing the generator, gas lines, electrical, etc. and it was up and running the second day. I did not know how complicated this process was. Once completed, they walked through everything we needed to know about how generator operates, what to check, how to test it cuts over and left quick reference and detailed material. Later that evening after they completed the job, I smelled gas and called Never Dark and they came out immediately and troubleshooted the problem and it turned out the issue was with the Columbia Gas meter and nothing Never Dark did. They stayed until Columbia Gas came and fixed the problem and then Never Dark double checked their equipment to ensure everything still worked properly. I have already started recommending them to my friends.

This company is excellent, very professional and extremely helpful. The install folks were knowledgeable and efficient. They explained everything I ask and clean up after themselves. I learned a lot about my generator and how to operate it.

Every person from the office staff to the installers is courteous, professional, and efficient in their work. A very positive experience.

Great generator service.

This family own business, talked me through possible issues and soultions with my genrator over the phone. I was able to repair my genrator myself. It had an oil leak from one of the oil line to the oil cooler. They saved me money.... I enjoyed my experience with them, so I placed a service call for my mother who has had a problem with her unit for over 8 months, after placing serveral calls to her OLD service provider.