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New Castle Installs, LLC

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7 Years In Business

Company Details

  • Verified Licenses

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Contact

1560 South Carol St,
Meridian, ID 83646
http://www.newcastleinstalls.com

Hours

  • Mon: 8:00 AM - 9:00 PM
  • Tue: 8:00 AM - 9:00 PM
  • Wed: 8:00 AM - 9:00 PM
  • Thu: 8:00 AM - 9:00 PM
  • Fri: 8:00 AM - 9:00 PM
  • Sat: Closed
  • Sun: Closed
View All Details & Credentials

Service Details

  • Residential Work
  • Small Jobs Welcome

Areas of Expertise

  • Roofing
  • Windows/Doors
  • Siding
  • Gutters
  • Baths
View All Offerings and Cities Served
Deals

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted

Ratings

4.7
89 Verified Reviews
  • 5
    78
  • 4
    6
  • 3
    2
  • 2
    0
  • 1
    3

Highly rated for

  • Quality
  • Value
  • Customer Service
Showing 1-10 of 89 results
1.0 Harry D. Meridian, ID
11/16/2023

We had a roof installed a few years ago and they did an amazing job. However, last year we had them install siding on our home and it has been a nightmare. They started the first part of May and ran out of materials. They came back July 6 and finished. Jen from the office came by to collect check and do a final walk through. It was noted that some of the siding did not match up at seams, some of the trim was wonkie and there were some areas where it was missed altogether. After not hearing from them for several weeks, we called and someone else came out to look. This happened a second time. We were then at the end of the year and the weather was not good. In April we called the company and found out that Jenn was no longer there. The person we talked to wanted pictures which we sent. They then sent someone out to look at it and took pictures as well as mentioning several other defects in the installation. After another few weeks, we called and that person was gone. This happened a couple more times. We spoke with Jackie in early September and she made sure the siding needed was ordered. We are now in November and haven't been able to get in touch with anyone at the company. I'm very disappointed in this company and cannot recommended them for siding. In addition we notified them last July that there were materials left at the side of our house and they are still there.

0.50 Rhen P. Cottage Grove, OR
11/6/2023

I purchased a remodel tub to shower conversion from New Castle Installs out of Meridian, Idaho & Eugene, Oregon. The company had subcontractors install my shower in July, but had the wrong shower doors sent. Additionally, there was a manufacturer defect in the back wall panel. After discussing the issues with Ben Finnell, Owner, he assured me that a replacement shower was on order and everything would be fine. This discussion took place in August and October 3rd, 2023, was the last phone call I received from them. The company asked for 1/2 of the money I owed so they could have my shower panels replaced under warranty. I had no problem paying, but the request for payment was odd. Also, during this conversation I was told the subcontractors were a couple of weeks out, but they would call me to schedule a reinstall of my shower and complete the job in a couple of weeks. I have been calling non-stop to all the numbers I have. I found Ben Finnell's personal number on the Internet. Regardless of what number I call they DO NOT pick up. I believe they are out of business now as I called their leasing agent for their Eugene office and I was told they are no longer there. Following this review, I will file a complaint with the BBB.

2.5 Ryan H. Kuna, ID
11/6/2023

Company installed siding and gutters but gutters leaked causing damage to new soffits but has been almost a year since I contacted them for repairs with little to no response.

Response from Company:

This is a complete lie. Weve been out there 3 times this past month to address issues. In fact out gutter installer fixed and repaired gutters to prevent leaking, at no additional charge even though it was not a New Castle issue. The problem is the people who installed your roof (which was not us) installed it incorrectly causing leaking to your soffits.

5.0 Sean S. Roseburg, OR
7/30/2023

They came out and looked at our roof. Caleb and Eli are good guys.

5.0 Cindy G. Scottsdale, AZ
7/30/2023

Eli and Caleb delivered a very informative step by step process with quality products for our roof replacement. We are excited for our new GAF roof!

4.0 Helen B. Madras, OR
6/25/2023

The representative was very nice an informative. He put up with my rude husband very patiently

5.0 Malinda G. Mulino, OR
5/31/2023

New Castle stood up to a lot of challenges with this job and got it done. Oregon weather didnâ t help either! Caleb and team did an amazing job!

5.0 Ray H. Boardman, OR
5/30/2023

Iâ ve been around the block and these guys are top notch across the board. Jordan and Caleb did an amazing job at making sure all of our needs were met without cutting corners. Give â em a call!

5.0 Glen G. Eugene, OR
4/30/2023

Caleb and the New Castle Team really came through. They did a great job!

5.0 A.l. E. Florence, OR
4/27/2023

It was a great experience from start to finish!! Caleb and Jordan came out and showed us stuff we didn't even know about and it was very bad. The were very detailed and knowledgeable.They guided us through all the steps to properly install a roof. Then we came to a an agreement on price. Everything looks great!!

Photos

New Castle Installs, LLC
23
Weather Stopper System

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