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About us
With 20 years experience in the business, we pride ourselves on our professionalism, as well as, the quality bonds we create with our homeowners. We never leave a project unfinished or a homeowner unsatisfied with our service. Call today!
Business highlights
Se habla espanol
Emergency services offered
9 years of experience
Memberships & Affiliations
ABC Building Supply, GAF Certified
Services we offer
Gutters, Insurance Claims, Roof Cleaning, Roofing, Siding
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.838 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 3% | ||
| 8% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 38 reviews
Joe D.
Nov 2021
It was ok!
Tammy C.
Sep 2021
Excellent job, cleaned after job completed; pleasure to work with.
Richard C.
Dec 2020
Professional, courteous and a great value for the price. I would hire them anytime for whatever related work I need to have done.
David H.
Nov 2020
Asphalt Shingle Roofing Repair
Scheduled a technician to come out and find the leak in our roof, so we could do a repair. 15 minutes before the scheduled arrival time, I got a call from the sales manager, explaining that they would need to send out a different technician, with special equipment in order to find the leak. There would be a $265 charge for this procedure that would be waived if I decided to have them do the job. This visit would need to be scheduled for the next week. He was not available now. I felt that this was a last-minute shenanigan, or a classic bait and switch. I ended up going with them, and they did a good job. Although the price was higher than their original estimate, by quite a bit. Their communication leaves a lot to be desired.
Janice N.
Jun 2020
Asphalt Shingle Roofing Repair
The job was completed in one day by knowledgeable , efficient and friendly crew. I am most pleased with the results.
Wu Y.
Jun 2020
Asphalt Shingle Roofing Repair
JC and his crew have repaired my ceiling in one room, part of roofing and painted the whole house. He really has a very good team. His crew worked hard and did more than I expected. The quality is very good. The people working for the company are very nice and know what they do. Their price is very reasonable. I have compared with multiple estimates.
Jose C.
May 2020
Better pricing, worked fast and completed job with no issues.
John H.
Jan 2020
Asphalt Shingle Roofing Repair
Spot-on quote. Gave me what I needed. Did the job in one day. Worked hard on a low-thirties temperature day. Cleaned up the site and gave me a quality roof three days before a major rainstorm. Not a drop inside.
Chris B.
Nov 2019
Asphalt Shingle Roofing Repair
Very nice people. Responded quickly and great in dealing with difficult tenants. Super kind in working hard to get us a good price - really, above and beyond. But then had a lot of pressure to pay before they finished the job (when we had paid all but $3000). Then, when the job is finished, (1) the skylights were not finished off inside the house (you could see the underlayment and shakes); (2) the guttering is not attached properly, (3) did not take away all the trash (remaining pieces of guttering), and (4) there are no handles to operate the skylights they installed. We've contacted them about five times to get them to fix these things; they came out once and mostly fixed the skylights; did not fix the guttering or take the trash away. I also sent them a video showing them what it looks like - and they still haven't done so. They are really nice, I think they must just be super busy, but I wish I was not still chasing them up 3 months later to fix the overflowing guttering that isn't properly attached. They were $3000 more than an alternate quote, would go with someone else next time.
Response from New England Roofing & Home Repair, LLC
"Chris, I apologize for your dissatisfaction with our company and that you felt pressure to pay your outstanding bill with us. We tried multiple times to arrange the interior of your skylights to be finished, as an additional courtesy to you, but your tenants were not willing to work with us. The trash has all been removed from the property, and the guttering on the home was not part of our proposal, but another courtesy service we were helping you out with. I have ordered your skylight handles and, unfortunately, cannot control the fact that they were on backorder from the manufacturer, causing a delay in their availability with my supplier. We feel we went above and beyond for you from the beginning, from realizing that a portion of the original scope of work was unnecessary and issuing a credit in that amount, to reimbursing your tenants for a damaged computer that was damaged prior to us beginning our work. Customer service is always our number one priority and we are sorry you feel this way. Please don't hesitate to reach out to the office should you want to discuss anything further. Sincerely, New England Roofing & Home Repair"
Tasha O.
Oct 2019
Asphalt Shingle Roofing Repair
Bri W.
Mar 2019
Asphalt Shingle Roofing Repair
They quickly responded to our home when we called them with the problem of leaking eaves. They repaired the eaves/roofline quickly, yet thoroughly. The pricing was less than we expected. All employees were very professional. We plan to hire them again to replace our outdated and inefficient gutters.
SUDIE G.
Jan 2019
Asphalt Shingle Roofing Repair
I would tell anyone who needed a roof that New England Roofing are the people you want and need.GREAT FAMILY BUSINESS. JC cares about you like your one of the family.
Gregory R.
Jan 2019
Asphalt Shingle Roofing Repair
JC handled my insurance adjusters (which was something I wasn't doing very well) and made sure I had an excellent job that was done in a few days. The customer service was great and took time to answer all my questions and kept me informed on start and finish times. The property was cleaned up and not a race of debris remained from the project. I highly recommend this company. This project was s cape with an addition of equal size and a one car garage/breezeway attached.
Carl H.
Nov 2018
Asphalt Shingle Roofing Repair
Contacted them for patch job on asphalt roof, but JC helped me see that roof replacement was needed instead, and glad he did. They gave me what I thought was a fair price, and worked with me by doing just the main roof this fall, with an estimate to finish the rest later. Did job in just one day. Looks great and they did nice cleanup. Definitely would recommend them.
Shaun S.
Oct 2018
Asphalt Shingle Roofing Repair
Everyone was so easy to work with at NER&HR. They made this a painless experience. Thank you!
Ana M.
Sep 2018
Asphalt Shingle Roofing Repair
They was very professional and they did the job very fast. I will recomend them.
Lynda P.
Aug 2018
Asphalt Shingle Roofing Repair
The company is very professional and the experience working with them was easy and enjoyable. They always were available to answer questions. The work on the roof was done in three days! I would definitely recommend the company to my friends.
Kathleen H.
Jul 2018
Asphalt Shingle Roofing Repair
They were the best I have ever had. The most professional crew I have ever seen! Extremely professional!
MICHAEL C.
Jul 2018
Asphalt Shingle Roofing Repair
Great experience, from owner (JC), to office personnel, to workers. Easy process JC makes you feel comfortable and explains the project step by step. Had a new roof completed in 1 day. When job was complete the clean up was 100% you did not even know they were ever there.
John C.
Jun 2018
Asphalt Shingle Roofing Repair
Great customer service. JC and Stepanie answered all of our questions. Team of workers were on time,worked diligently, and cleaned up neatly. Our job was a roof repair, but we would hire them for the other services that they also provide. Highly recommend them.
Carla S.
Jan 2018
Asphalt Shingle Roofing Repair
Very nice, professional, took the time to explain what was wrong, how they would fix it. Even in just speaking to JC he had such a great personality. Took before and after pictures. Took the time to look at another issue Im having after the original job was complete. If I could I would give them higher that 5stars!! I would and will recommend this company to anyone.
Hedy B.
Nov 2017
Excellent service. Very courteous and responsive
Maria S.
Nov 2017
Asphalt Shingle Roofing Repair
They are dependable Courteous and punctual
Mahinda Y.
Nov 2017
Asphalt Shingle Roofing Repair
They were very flexible to do the repair quickly when I am home. It was done on time and at a reasonable cost.
Ed H.
Nov 2017
New England Roofing and Home Repair is very reputable honest and very good at what they do!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
New England Roofing & Home Repair, LLC is currently rated 4.8 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
Sunday: Closed
New England Roofing & Home Repair, LLC accepts the following forms of payment: CreditCard
Yes, New England Roofing & Home Repair, LLC offers free project estimates.
No, New England Roofing & Home Repair, LLC does not offer eco-friendly accreditations.
Yes, New England Roofing & Home Repair, LLC offers emergency services.
Yes, New England Roofing & Home Repair, LLC offers warranties.