New York Waterproofing

"1. Claim: "If you want to hire a company like the three stooges hire this guy." Response: You didn’t hire a "Three Stooges" operation—you begged a master contractor with decades of experience to save you from $7,000+ estimates you couldn’t afford. We discounted our rate to $3,000 out of goodwill, and this slanderous review is how you show your gratitude. 2. Claim: "Charged me 3000$ to fix a leak in my basement wall, which is still leaking..." Response: The major water intrusion where water poured in around your door was completely sealed by jackhammering an area 37" wide by 12" deep, plus another section 3' by 2' down a foot below grade. The main area is dry. You contacted us about a minor, pedestrian window leak covered under guarantee. When offered service under our 30-business-day warranty policy, you refused access due to your vacation, then posted this review after only 14 days. Your derogatory, racist remarks about our Latino crew will not be tolerated. 3. Claim: "Didn’t put up plastic or sheets to contain cement dust..." Response: Heavy dust is standard when jackhammering concrete below grade. We prepare work areas based on actual structural needs, not the micromanagement of an amateur. 4. Claim: "He didn’t have the proper tools for job and had borrowed some of mine." Response: We are waterproofers, not handymen. Replacing your rigged, falling-apart DIY door saddle was never in the contract—we attempted it purely as a favor. Lacking one niche tool for your haphazard DIY rig doesn't mean we lack equipment; it means we went out of our way to fix your pre-existing mess. 5. Claim: "A lot of waiting around was done so his wife could go to store..." Response: My wife is an equal partner managing critical site logistics. Delivering fresh commercial hydraulic cement keeps field operations running seamlessly. Attacking a businesswoman running supply logistics reveals your prejudice against women in leadership. 6. Claim: "He said he built 700,000$ dollar homes but had no idea how to put a door saddle in..." Response: I never said $700,000. Due to your low IQ and inability to listen, you misinterpreted what was said. I stated my average build is over 7,200 sq. ft.—multi-million-dollar estates. We completed this massive waterproofing job in just 7 hours after waiting around for you to decide to move forward. 7. Claim: "Tells you he’ll be there at 9:00 and doesn’t come till a few hours later." Response: Material logistics fluctuate daily on active sites. Arriving on-site and solving your severe flooding in 7 flat hours is what matters. 8. Claim: "Do yourself a favor and go buy some hydraulic cement at Home Depot..." Response: We are an international firm endorsed across three continents—Europe, the Middle East, and North America—backed by merchant engineers, operating since 1989 on $380M+ estates with zero complaints. If Home Depot cement solved structural water intrusion, you wouldn't have called us in desperation. 9. Claim: "I asked for a written receipt and he just sent a text... He’s a big liar" Response: You received immediate digital payment confirmation, which is legally valid in any court of law. Calling a globally recognized contractor who saved you thousands a "scammer" is absurd. Your toxic, racist "Karen" behavior tells future contractors everything they need to know."

"Thank you Joe and [Consumer Name Removed]; And your gracious hospitality to us during our pleasant and joyful visits to your home."

"You are welcome, Ed; and thank you for having us at your home."

"Sal; it was a delight to work at your home that you have now given to your son. If there is anything we could do for you, please let us know. George"

"Thank you Fany; it is much appreciated. George"

"Thank you again for your referral; and please call us if there arises any issues with any of the work we successfully performed at your home in Astoria."

"Thank You Cliff; It was very pleasant being at your home; conquering your water infiltration problem; and having you and your wife satisfied with all water ceasing in your home."

"This man had black mold, water infiltration, tree roots, and soil entering his basement. On the first visit, we removed the black mold and waterproofed his home on the first visit. He became upset that we did not return to install the drywall we removed that had black mold on it immediately; we incessantly stated he needed to wait for a few heavy rains before we installed the drywall to make sure the area was indeed dry. We returned when that was established; he was happy. We did the job $4,000 less than the next lowest bid."

"Joe; your house was a tough one; for the water entering the basement was from a high water table; and it was entering through the back wall. It was stubborn, but through our proprietary processes and methods; we conquered the problem, though we worked into the night. Thank you for the snacks and coffee!"

"George is not only thorough, but he has great attention to detail and at prices that are lower than any bids I got."