Next Level Construction, Inc.

DO NOT HIRE THIS COMPANY Our experience with Next Level Construction for our basement remodel has been a never-ending nightmare. It's been two years since they worked on our basement, and it's falling apart before our eyes. We cannot emphasize enough how incredibly dissatisfied we are with the subpar quality of their work. The issues we've encountered include: Bathroom Tile Disaster: They tiled the bathroom directly on drywall! nothing was waterproof. The bathroom tile they installed has pulled up and is now in such disrepair that it needs to be entirely redone because of water damage. It's an unacceptable flaw for such a recent renovation. Failing Flooring: The flooring throughout our basement is also falling apart in various areas. The shoddy workmanship is painfully evident. Corner Cutting: It's clear that Next Level Construction took shortcuts and cut corners throughout the project. The overall quality of their work does not justify the substantial amount we paid for their services. We strongly caution anyone considering hiring Next Level Construction for their home improvement project. Our experience with them has been a costly and frustrating ordeal. Please learn from our mistakes and avoid this company at all costs. EDIT to respond to owner - Our basement never flooded EVER. Also you were aware of the poor install because you came back to put a bandaid over the issue so our warranty would be up.

They did an outstanding job! I am very pleased. I would recommend Next Level Construction to any one who needs masonry wook!

Great company and dedicated employees who did an excellent job on our sidewalks and patio. Cleaned up everything after the project was done.

Excellent customer service and craftsmanship. I had a privacy fence and patio installed. The compliments on their work from neighbors and friends are too many to count. I would certainly recommend them for all of your masonry projects for your home or business.

GREAT WORK DETAILED HONEST RELIABLE WILL USE MARK AND TEAM AGAIN!

The porch is fine but the mess that was left behind was not. My yard is totally messed up with overturn dirt everywhere, some of my masonry was not put back. Boards were left up for a week or so after the job was completed. So, now I have to hire lawn care service to fix and save my lawn because the grass was overthrown and now it is just dirt.. I am not happy at all about the after the work [phase]. I need and want someone from Next Level to come and fix my yard please.

The deck that I had replaced I am beyond satisfied the install under Gabino I am very impressed with his work he was able to provide photos of previous work gave suggestions and at the end the deck came out better than I expected. He was honest about the price, he and the owner Mark was able to work with my budget in which I am grateful for without compromise of quality. After having 3 companies come out I choose them due to the great reviews I read. Again I thank Next Level construction for their professionalism and good I definitely plan to use them for future projects.

Very good service

Very good service

These guys are top-notch and professional, and definitely do quality work. The entire process was easy and done very quickly. I had a porch job done at another property, and regret that I didn't know about this company at that time. I would have definitely hired them over the other crew. Anyway, great company, friendly owner, great crew... I would definitely recommend.

The crew was great Very professional and courteous They did a perfect job We we’re very pleased

They did an excellent job on my sidewalks and patio.

They did an excellent job on my sidewalks and patio.

Did a good job.

In a world of instant service and hi internet concentration it was extremely gratifying to find a professional craftsman that are excellent at what they do.I highly recommend NextLevel construction for a totally satisfying experience.

😎👍 Owner Mark is a good guy to talk to and work with. Contractor communication is key for me. His Lead man Gabino and his crew built a very nice cedar encased front awning addition to our Old Georgian house. We are very proud of it and many neighbors have complimented us on it. Planning on building a new back deck with them soon!

If you have a small project, this company might be fine, but for any significant renovation, I would avoid them. We found Next Level through Angie, and like other reviewers, we are now a few years out from our remodel, and we are dealing with major issues. After reading similar experiences online, I reached out to the owner, who had commented to others about making things right, but they had no real intention of helping us either. We chose this company because they seemed flexible and assured us that we could handle the initial demolition ourselves without needing permits, given it was all cosmetic. There was trust at first, and we did not notice any red flags. However, by the end, excuses like it is a matter of he said, she said became common. I kept a detailed project tracking document, emails, and texts to avoid misunderstandings, so that excuse did not hold up. The biggest issue was the project manager, who barely showed up on-site during a 7-month project that was initially supposed to take 4-8 weeks (some of this was waiting on cabinets, which was fine). A major setback was the wrong kitchen flooring. Despite several emails and links to the updated choice, the original floor was installed. Already delayed, we reluctantly accepted it, assured it was a high quality vinyl. Less than two years in, we have had multiple rips and tears, even in low-traffic areas. Today, yet another crack appeared. After the floor mishap, we repeatedly asked the project manager to meet with us in person to align on the remaining work, but there was always side stepping. At one point, he was out of the country and said communication through phone or text would be sufficient. This lack of oversight resulted in them installing cabinets over wall holes that exposed the outside. The excuse? You said you would paint. It was not in the original contract. They begrudgingly added walls to the areas that needed it and per the last few change orders, we happily paid for the work that was done. Once the work wrapped up, we noticed other issues but chose to let some go, exhausted by constant pushback on minor details like missing baseboards and doorframes. After making the final payment, even our painters and cleaning crew commented on the state in which the home was left. The mess from their tile cutting was extensive, since no precautions were taken, so dust permeated our entire home. Our cleaners did a deep clean for $2,000, but we are still finding dust. On top of that, we later found the team had installed cabinets over protective floor coverings, which could trap water and cause damage. Sure enough, water seeped in, causing the particle board to expand along the cabinet edges. In terms of craftsmanship, the grout and sealing work in the bathrooms was sloppy. Mildew forms in the uneven grout, and it is difficult to clean. Scratches and stains were left on our wood floors, as they failed to put down protective coverings. When I reached out again to see if they would at least help with the floor, their response was, we finished this almost 3 years ago; what do you want us to do about it? Vinyl floors should not wear out this quickly. We are not hard on our floors, and it was not even the flooring we wanted in the first place. Next time, we will be much more diligent in our contractor selection.

Good work

The workers were very experienced. Completed the work on time. Good clen up after the work was done. I would recommend them.

Very professional, knowledgeable, friendly, and is willing to please! My three-story porch is fanstastic, and beautiful! Will hire again, and neighbors has inquired for future work they want completed.

They were very professional and on time! Did excellent work

Job was well done, happy with the work. Only issue was a little bit of lack of communication on arrival times.

Owner was responsive and answered all my questions. The price was higher than other quotes, but the quality of the work was better than what was offered by the other companies.

Very friendly, hard working guys, couldnâ t ask for better service, Thank you for all your dedication and hard work to make my backyard, beautiful.

Prompt response time. Good communication. They were responsive when you call them for any additional information or concerns. They were able to take care of my urgent repair request with decent speed and at a fair price. I had a large deck roof which had one of two wooden support columns that was splitting and started to bow out noticeably. Once we negotiated the price and signed all the paperwork (a key detail Next Level is transparent about and educates the client on! Very professional) Next Level was able to replace both posts with metal ones in a day thus giving me and my family a piece of mind.