Next Level Home and Fire, LLC

Matt and his crew were Fabulous! They completed a beautiful fireplace. I would recommend this company if you are looking to have your fireplace remodeled.

Communication is key.

Helped us select the perfect gas log set up. Install crew was great and very professional. Highly recommended!!!

The gentleman was able to fix my gas fireplace that did not start for a few years. He unclogged the gas valve and was able to get it working. Very quick service would recommend.

He was great.

Very professional !

They were very professional and made me feel at ease and helped in answering all my questions. They went above what I had expected.

They did a professional job and were even early for the appointment. They called to let us know they were on their way. Fireplace works great.

Mattâ s workers came to my home to diagnose the issue with my gas fireplace. They found the issue and informed me they would have to order the part. Itâ s been over 2 weeks and I have not been contacted on the status of the part. I have made numerous calls to Matt and left many messages. He has not bothered to return ONE call since the work crews left my house on Sept 28th. Nevertheless, they had no problem taking my $150 for a service call to let me know the problem with the fireplace just to forego doing the repair work. Very bad business!

Nice job. Determined the problem on first visit. Ordered the new valve. Installation completed and my gas fireplace is working fine.

Friendly, prompt, respectful . Didnâ t treat my job as if were too small for them to bother with.

Hasn't done job yet but I feel very confident all will be well

Tech who came out was very nice however I had discussed with him on the phone what my problem was and what I needed, when he came he checked my blower out and as I told him not working and I need a new one He cleaned my system and now will order the blower that I told him I needed but now I will be paying for a second service call, I was trying to avoid this, as it is very expensive

Excellent quality work. He got here the next day after I called, even rescued and relocated a squirrel and her three babies nesting in the old chimney liner. Certainly one of the good guys! I can highly recommend this company.

Very prompt and professional!

Showed up when he promised. Did a great job. I was told buy another company that we needed to replace our logs. My logs are fine, just needed a good cleaning.

Next Level workers were on time, the job was very well done. Work area was left very clean. I was very pleased with the result and would recommend to my friends. Mike B

I had Matt (Owner) Next Level Home and Fire come out to my home in March 2019 to perform a gas fireplace maintenance. I requested an estimate to finish building out the fireplace. He gave me in writing estimate that states surround with stone/tile build out $500 max So when I was ready I reached out to him in January 2020 several times. I texted him a copy of his written quote and asked him to honor his price. He stopped responding to all my calls, texts and did not even respond to several messages left by Home Adviser who is the company that I used to find him. I even sent him several referrals thinking he was going to give them reasonable prices for their fireplaces. He returned all of their calls and scheduled appointments with them but never called me back on my project. I needed this done in a timely fashion as I was remodeling my entire home. After over a month of calls and texts to him he finally responded only once I told him I was filing a complaint and giving him a negative review online. Now all of a sudden he is responding quickly. He told me he is too busy for small jobs when in fact he just did not want to honor his own price. $500 is not little money for working people. All he had to do is return my call and say he needed to charge more than what he quoted and I would have still used him. Then after he started trying to stop me from writing a bad review I agreed that he could make things right by coming out and checking out my fireplace since the remote was not turning it on since he worked on it. He agreed but kept cancelling his date until I just got fed up with him. I have all the communication via texts. He does not respect your business and do not care what the consequences are. Do not use next level home and fire for anything. Very bad businessman!

The contractor arrived on time. The job was very well done. It was quickly completed. The work area was left very clean. I was very pleased with the result.

Very reliable and ethical company.

very professional excellent experience

We appreciated the quick call back and quick service. They were prompt, competent and their price was reasonable. We definitely recommend this company.

Matt and his team are incredible at their craft. They are also fairly priced, prompt, do great work and leave a clean workplace upon completion. Would and will hire them for more work. We are thrilled with the work they did!

This company was great to work with. They got back with me quickly and scheduled a service call. I was given an arrival window of 2-4 and Steve arrived promptly at 2. He was knowledgeable, efficient, and gave great customer service. Not only did he fix the problem with my gas fireplace, but he cleaned it out and left zero mess when he left. I would definitely recommend this company!