Next Level Roofing & Construction, LLC

"You contacted an inspector to view the work that was not completed. When an inspector shows up on site his primary goal will be to find something that is not current to the existing code based on whatever state you are in. This does not mean that the job is WRONG it just means that it does not match your cities code. Plumbing is plumbing everywhere. Electrical is electrical everywhere. You jumped the gun and extended your job far more than it should have been extended to. Myself and my contracting manager are licensed in different states respectively but nonetheless LICENSED & BONDED. As you stated, we did not complete your job due to your issue with communication, not because of the work that was done. You did not pay the 2nd half of your bill in a $7500 bathroom remodel which you will be billed for accordingly."

"It was great working with you Ian. Your house looks awesome with the new Nantucket Blue Siding installed!"

"I hope you and your wife enjoy the vacation home as well as the new grand baby! Pleasure working with you."

"Thank you so much Chasity for stating that. Everyone at NPS is genuinely friendly and professional. We don't have to encourage it at all it's just natural for us. Thanks again! Hope you enjoy your refinished deck."

"Jaclyn, I apologize for the time it took to install your windows. I had to work you into my schedule which I discussed before hand and you stated there was a timetable to get it done but then there was one. Had I known you wanted it completed sooner, I would have passed on the job as we are extremely busy at this time. Many customers have their projects planned and set from winter to early spring. When someone calls us we always try to accommodate you to acquire a new customer but sometimes we just say no if you're not flexible during these busy months."

"I am happy you're pleased with the finished product. This was a complete remodel of your basement 1600 sqft of new porcelain tile, plumbing for bathroom, drywall, and a full paint job including painting the doors to every room in the basement. It was definitely time consuming taking a full month to complete."

"The last line of this rant suggests that we (NPS) "hang up our hats and close shop because we do not know what we are doing." I believe the 20+ 5 Star Reviews on this SITE would beg to differ. Tyler, If I may remind you, we originally had a date set in stone to begin work and as you stated, "money wasn't an option." Then, like most, it is exactly that (an option). You delayed, and delayed, due to the negotiating as you specifically wanted to go with our company. (Why is that?) Secondly, sir, after we marked out our start date, your entire family became quarantined and your young son fell ill and the job was canceled although you were not currently living in the home that the work was going to occur in. Another job was moved into your spot and you contacted me even later to ask to get back on the schedule and to also try to keep the same completion date 2 weeks after we missed the initial start date. I told you I would try to accommodate you as much as possible and also that we would work a few nights to try to get the project back on schedule, (WHICH WE DID). I had 2 guys in your home laying new tile at 2:00 AM (wHAT COMPANY DOES THAT??) I did that for you. We often worked in your home until 9:00-10:00 PM Yes, I did have a guy quit because I had him working late hours at your house! How are you going to try to make this a negative on my part when this benefited you. You know what, construction is a revolving door Tyler, people come and go all the time. That happens to be why that guy quit. But guess what, he begged to come back 3 weeks later and I said no. You know what, I'm not going to entertain this at all. It's unfortunate that people get to write whatever they want on a computer in this day and age. You acted like a jerk most of the time and was not easy to deal with. It was like you forgot that YOU changed the start date on the US and I still tried to work with you. We didn't finish because I no longer wanted to work with you on this project. We quit. Plain and simple. Left money on the table because I did not like how you were speaking to me and my guys. You're unhappy, and that's your problem, not mine. You treated my crew like they were behind the entire time when you are the person that put the entire project behind from the beginning."

"I worked this job into my schedule as the client expressed that she needed the work done to assist her ailing husband. We were very cordial and professional as the customer often weeped on our shoulders during this trying time. I extended services free of charge to them as they were pastors and I am a man of faith. I am disheartened that you would leave a review that is this unfair to the services we extended to you. I gave you a $2,200 discount solely based on your health situations. This unfairness makes it hard for me to do this for others."

"Ok, where to begin. You hired us. Gave you an estimate. We agreed upon terms. Showed up to work, and things went downhill from there as soon as you laid eyes on 2 of my workers who were of Hispanic origin. You complained throughout the entire process when we were nowhere near completion. I directed you to look at my ratings for fences that were 5 STAR but you were impossible to deal with. You were told upfront that you do not pay fully until the job meets your satisfaction; however, all you did was complain about silly things. Everything was changed to meet your requests. I told you we were TRAINING someone new and he was still learning. You took that and ran with it to request a refund for 100% of the labor after 95% of fencing was done for you. I gave you a great deal to begin with and you ended up being a horrible customer. This is TRUE, not retaliatory at all. I gave you a refund of $600 when there was only $200 worth of work needed to complete the job. You wanted $1000. I refused and then I got your unjust and unfair review. You basically tried to extort me and I said NO!"