NorCal Foundation Support

Even after you paid a deposit these people will not return calls or emails. Probably the most unprofessional company I have dealt with. First off there is Ray X. Ray apparently takes week long vacations and does not set an out of office email reply. You would think if you call the people in the office to ask for help, they would say Ray is on vacation this week instead of He will call you back right away! The entire office seemed to not know he was on vacation, which is a huge problem because Ray is the only person who can actually make or edit a quote. Next up is Monica X. Monica also goes on vacations and does not set her email to reply informing people she is out of the office. When you call the office because Monica will not return your calls or emails, they seem not to know she is on vacation and will tell you she will call you back right away which will not happen. When you finally get Monica on the phone and ask is she got your voicemail, she will admit she does not check her voicemail. This is a huge problem because Monica is apparently the only person qualified to add a date to a calendar. You might think I am one of those customers that calls a lot and has a bunch of concerns... All I was trying to do was set a date for the job after paying my deposit. I had no questions or concerns. After we made a date I got a call the night before that they needed to cancel and my appoint was bumped a few more weeks. Finally a worker shows up about an hour late on the 2nd date and they brought a huge truck that was too wide to get into a driveway (Even though a 20ft shipping container got through there fine) making the job impossible. They said they would come at 7:30am the next day with the much smaller Van to do the job. At 7:50 I get a call from Monica. She says I think they were supposed to be there at 7:45? I correct her, and then she apologizes for them running late but they are on their way from Fairfield (20 minutes away.) 1 hour later I try to call Monica but she does not pick up and her voicemail box is full. Another half hour passes and I call again, no answer. Another half hour, no answer. Finally I call the office again and they are all in a big meeting. When I comment on Monica voicemail box being full they actually try to tell me that it must have filled up entirely within the timeframe of the meeting because of course she checks her voicemail. I never hear from Monica or Ray again, because they cannot be bothered. The worker arrives alone over 3 hours late and admits that he was told to go to another job first despite my job being weeks behind schedule, and the idea that he was on his way at 7:50 was a complete lie. Monica is a liar. Around the time the worker finally arrives I get a call back from the office. I had asked her earlier to go into the meeting and get me answers, and that I would like to speak to the owner or someone above these other clowns. She was calling to let me know the owner would be calling me in a couple minutes. 4 hours later as the job was getting complete I bring this up to the worker because I never received the call. He said he will bring it up to management and he will get him to give me a call (worker was some sort of manager apparently.) Guess what? He never called. They just sent the bill for the remaining balance of $6000 with no apologies.

I think the cement could be smoother.

The person who sold the job to me came to the house, took the elevation throughout the house. It coincided with the measurements others took. The crew that worked on the job would come pretty late in the day and would only work a couple of hours, which all in all required at least 3 or 4 visits to complete the job. The first crew collected the first installment to get the project started, and the 2nd crew collected the remaining balance. After that, they simply left. No one measured after the job was done to confirm the job was done to specifications. This left me feeling like the job was not finished.

Very professional! On-time.

Very satisfied.

good job

All employees were very professional and polite. Gary the Forman was attentive to all the details for the scope of work. I highly recommend this company

Good work for a reasonable price.

Company was unsuccessful. Would not guarantee their work thus too risky for home owner as you will have to pay for the service rendered even if unsuccessful. Recommended for leveling side walks. Staff were pleasant. However, I did like their staff and they were timely on appointments and did give it a good effort.