Northstar Cleaning

They cleaned the carpets and tile in my restaurant, and they look better than they ever have! Its like I have new carpets!

Several problems: had mechanical problems with truck so arrived several hours late. We were notified which was helpful. Had to return another day to finish job. This was understandable. Main room cleaned beautifully. However, large rug not cleaned well leaving a large streak. had to call company to have them come back a third time to re-clean rug. Tech noted that he usually had more help and it was difficult doing by self. Upholstery job looked worse afterward also. Suspect this was due to equipment problems. Appointing was prompt and easy. Staff on phone very helpful.

The carpets are old and had various stains. When the job was finished, they looked almost like new. We were very happy with the cleaning.

The two Service men that came into my home were very professional, friendly and well trained.

This rating comes extremely late, but this company was unbelievable in service and helpfulness at a very stressful time for our family. I just can't say enough. They went above and beyond what we contracted them for and were extremely helpful and ontime.

The phone interview was wonderful, this was a job that was job intensive and need to be done quickly, what I was told and what was done, appeared time and time again on this job. I was told the job was complete, I had a moving truck on the way, and I'm wheelchair bound at a different location, feeling that all would be ok. Only to get a call the next morning from my daugther that the job was not done, 2nd level not started with wall, windows. Trash bags on back deck. My daughter is preg. and the stress of not being able to drive up and unload in a ready house was too much. She ended up in the ER. Look in the phone book for another cleaner.

The representative responded to my call in a timely fashion, issued me an estimate very quickly, and sent out a highly qualified man to do the job.

I would not hesitate to hire them again. They did and excelent job. Thanks again........Dan And Mary

NorthStar was right on time. They finished the job very quickly, but did not do a real good job. The office called to see if I was happy with the job and as long as they asked I told them that there was a rather large spot that was still quite dirty. The office scheduled a time to come back. When they were suppose to come back they never showed up. Finally a couple hours later they called to say that an emergency came up. It was rescheduled and once again the time was changed. Finally two weeks later they came back to finish the job. It appears to be clean now. They don't seem to be real dependable.

Missed a lot of spots. Not satisfied with service.

Professional, knowledgeable and respectful. He pretreated stained areas. Stains resurfaced a couple of hours after he left, but I don't know if he could have done anything differently to avoid that.

Very professional. We were very satisfied. They were punctual and knowledgeable about carpet cleaning. Everything looks new! We've never had the same carpet cleaner come twice. We will definitely call NorthStar again. I would request the same man again. He was committed and dedicated to the job! (One piece of small furniture was not moved in my daughter's room and she was disappointed...but not enough to cloud my view of the entire job.)

The company called soon after the referral, set up a time and explained in detail what they do and how they clean the carpets. Gave me some info that I never knew before. The man that actually came to do the cleaning was clean, pleasant and very professional and finished in about the time they projected. And the carpet looks brand new. I am going to get them regularly and will highly recommend them to everyone. It wasn't just the clean carpet, it was the way he handled things and talked to me so very nicely that made me feel that I could trust him. And I was right!!!!

Jay got right back to me when I left a message explaining my needs. The employees were friendly, jumped right into the cleaning, and most importantly saved me days of cleaning by spending just a few hours in my new home. Thanks NorthStar!

Fair price; work done on time; knowledgeable representative

We would certainly recommend Jay Cricks/North Star Cleaning to anyone in need of their services. Jay came to our house and was thorough in his investigation into our mold problem. We know this because our insurance investigator said the same. Jay was timely in settiing up the removal of the mold. He was very personable in his explanation of what had to be done and how it would be accomplished. He informed us of all the noise problems as well as any inconvenience that we may encounter during the week long restoration. Everything was cleaned up and fixed to our satisfaction. A job well done!

They were on time and did exactly what was expected

Excellent service and on time!

Didn't start as early as I thought they were going to, but did an excellent job. Very friendly and hard workers.

Jay called me right away, and his project manager came to my home to inspect the damage within the hour. VERY PROFESSIONAL group of people. Well the work has been completed for a while now, and I am extremely happy. Everything that they said they were going to do was done, and they completed the project very quickly. The price they charged was more than fair as my insurance company did not cover the damages. I couldn't be happier with the folks at North Star and will recommend them to all my family and friends.

They showed up on time, and the work performed was perfect. I previously used another large, local cleaning company to clean my carpets, but their service was poor and I wasn't treated very well when I voiced my complaints. The guys at North Star treated me and my family like royalty! After submitting my request to Servicemagic I received a call from the owner in less than a minute!! I had water damage caused by my referigerator ice line breaking, and they took care of everything. They worked great with my insurance company, and my home never looked better. I will recommend them to everyone.

Professional and timely. Thanks!

They came out to assess our problem immediately on a Sunday afternoon, and got right to work to fix our water damage situation. This quick response resulted in no signnificant damage to our home. When our insurance adjustor came out to the house to look at the damage, they were also here to share information with him to make sure our claim was paid. An excellent job also of cleaning our carpets, and I'm sure we will be calling to have them done again. Thank you for a job very well done! Karla K