Northern Comfort Services, LLC

Rich responded within 30 mins for a request for emergency service on the hottest day of the year.He made an extra effort to accommodate my schedule and promptly arrived as agreed. He was thorough in diagnosing my AC problem and explained in detail potential reasons for its failure. I even had a great conversation with him. I found him to be professional, enthusiastic and more than fair. Although I hope I don’t need his repair services again, I would most definitely contact him if needed. It was great to deal with someone who believed in professional customer service and quality.

We had Rich install an Amana gas furnace and central AC system in 2012 and in all the time we've had it it has never given us a problem. We did have an issue with a hot water heater after 4 years and Rich got it solved quickly and we never had an issue with it again. Rich is honest and gives you choices about what system will work for you and will give you his opinion on what would work best for you if you ask him. We also had Rich install a gas fireplace a few years ago which works great. I always recommend Rich to people looking for heating and AC service and will use him always for one very important reason.....I can trust him.

We have had two other HVAC companies work on our ductless system and they are really the best. I trust Rich he explains everything he does and what he repairs stays repaired. If I have a question he always gives me the honest answer. Best HVAC guys in our area.

After reading the many positive reviews online and meeting with Rich, I felt comfortable with giving him my business and becoming a new customer of Northern Comfort Services. I had 2 AC condensers and 2 air handlers replaced by Rich and Chris. I came away very impressed. They were professional, honest, down to earth guys who delivered quality work and service! I have no hesitation recommending them to family and friends.

On time pricing on quote cleaned up honest when asked about competitive product very professional

Rich showed up early, was extremely courteous and helpful, and the repair bill was less than expected. I am signing a contract with them - they were terrific.

Rich is an extremely nice young man. He called last night very soon after I made the contact with HomeAdvisor. Was here this morning at the time he said he would . He worked quickly and efficiently in a 100= year old basement. He even did a couple of little things for me while he was in the basement.Flipped a blown breaker back on(space heater) and turned to outside water off. Was courteous, polite, knowledgeable. Even the cat liked him. Reasonable cost. VERY good experience.

The owner Rick walked me through and gave me multiple options for my mini split system. The installers Chris and Tom were very clean and thorough leaving nothing behind for me to do after the install They’re recommended electrician Chris was also great. These guys did a great job and cleaned up well afterwards I would not hesitate using them again. They answered all my questions and we’re very patient. Great job fellas!

have a complaint on contractor. hired northern comfort services to install an air conditioner. there is a 60 day time period for the warranty to be purchased. she asked the contractor for the paperwork to get this warranty purchased. he said don't worry about it, I will take care of it. Consumer got no paperwork, books on the a/c, or anything. The 60 day time period has lapsed and when he did call, (two weeks ago) - he asked her if she got the warranty and she said no. he said he would look into it. never got back with Kathy Johns. She called Amana Corporation, got rep for this area.was advised that now she gets only 5 years coverage and not lifetime. this contractor's customer service sucks. it cost me the warranty that I wanted to buy. If you decide to use him, don't pay this guy until you get the warranty paperwork. You can't trust this guy.

Great service and excellent communication!

The price was very reasonable for the proposed work. The installers were very professional, knowledgeable, and a pleasure to work with.

I am extremely pleased with the work, very professional, excellent communication and reasonable charge.

This is one of my favorite companies I've ever worked with as a homeowner. Rich is the consummate professional, always prompt to return a call or answer any questions. When he came to the house to provide a quote, Rich took the time to explain all possible options for the project, which were a bit complicated for my home since my second floor simply could not use ducts for the A/C. I had never thought of ductless units before, and Rich explained them clearly but also without trying to pressure or up-sell. I knew immediately this was the company I wanted to work with. I was able to get on the schedule for A/C install incredibly quickly, and the project took less than 2 days, far faster than I'd remotely anticipated. The team that installed the A/C came on time, worked efficiently and respectfully, and kept everything neat and clean through the whole process. I would and will hire Northern Comfort for any future HVAC projects in my home.

I was very pleased with how quickly i was able to make an appointment. Rich met me and spent a good amount of time with me going over my old system and explaining what needs to be done. He kept his word on getting me the proposal when he said he would. I was able to get a new unit installed within days. The installation was done so neatly and there was no mess left behind.I was thrilled and so happy with the results, price and the personal communication with Rich. I would strongly recommend them you will not be disappointed.

I sent a message to Northern Comfort Services on Facebook and Rich got back to me right away. As busy as he was, he was able to come 8am the next morning. He gave me a quote for $3750 for a new 3.5 ton unit install which was much better than I expected. He then asked me why I thought I needed a new one. I told him that when we bought the house, our inspector said this one was shot. Rich then fixed our old unit saving us almost $4,000! We were only charged the $90 service fee. We will definitely be using them in the future for all out AC needs.

They were a pleasure to deal with. Very professional and provided lower cost options for our project that we had not considered. Great experience.

Very professional Started and finished on time and budget

Northern Comfort Sytems quoted us an all-inclusive price that was more than 30% lower than the next lowest bid. They fulfilled every aspect of the contract including on-time installation and after-install followup. All personnel have been qualified and professional. It has been a pleasure to do business with this company.

NCS was very professional, they showed up when they said they would, completed the installation of my A/C condenser and left the job site neat and clean. I would not hesitate to recommend them.

Highly reccommended!

Rich was very engaging and professional and didn't seem to mind explaining the details of his work. As a homeowner, I appreciate having things explained. Thank you, Rich! It's nice and cool here. He arrived and handled everything promptly.

Rich is a really nice and competent HVAC guy. He replaced my damper/motor for a fair price, he did it quickly, and he's my new go-to guy for any HVAC issue I may have!

They were in and out in a day. They did a great job. I have already referred them to my friends.