Northern's One Hour Heating & Air Conditioning

Vary professional. The tech came in, described his qualifications, went over what he was going to do, completed the tasks, completed a full inspection and came back with recommendations. I would recommend them.

Did tune up

Overall great experience. Very professional and explained everything along the way. Pricing was great as well. Will definitely do business again! Thank you!

My AC broke, They very promptly sent sent a very nice guy over. he told me that the repair cost was $750 and that my AC unit was not worth fixing, but he eagerly offered to set up a sales appointment for me to quickly get a new unit, the new unit cost $4000 to install. I decided it would be wise to get a second quote the next morning another company came out to quote a new unit he called me and told me it would cost $3000 for the same unit, $1000 less!!! But he also mentioned that he fixed my old unit by replacing one wire, and would just charge me for a $90 diagnostic trip. Which is what I payed Northern to tell me it would cost me $750. In hindsight it is clear that their goal was to sell me a new so he inflated the price. This is what makes owning a house stressful, never knowing if you can trust who you hire.

Everything went smoothly and was hassle free.

Somewhat messy with the pvc glue plus a few sheet metal screws left in driveway.

The tech showed up on time, was professional and fixed the problem for us immediately. His diagnosis was exactly what we thought the issue was and took care of it. The price was decent, about the same as having CenterPoint come out and do it, and we got a next-day appt. We could not have asked for anything better!

Estimator was great and new exactly what we needed to have done to make our new furnace and A/C work together efficiently. Installers were most professional and checked with me if a decision needed to be made instead of going ahead and doing it without my knowledge. Very impressive/professional installers. Arrived on time and when done there was no clean up to be done!

The estimator was very impressive and did a complete job measuring the house and calculating load. The installers did a nice job. They wore uniforms, were friendly and knowledgeable, kept the house clean during the work and they cleaned up the entire area afterwards. The company substantially upgraded my entire system (furnace, A/C condenser, and A/C evaporator) from the one I signed for without charge. I like this company because they're nationwide with good warranties. If this local franchise is ever unavailable, the warranties will be honored by other ones in the area.

They were quick to respond and very helpful

n/a

The tech. Taught me some basic skills for taking care of my system and that was valuable.

Great installers. Did a great job and left it cleaner then when they started! Would recommend

On time for both the assessment and installation. Very friendly. Offered next-day installation for a new A/C system, which was fantastic. They did a great job. I probably could have found a better price, but not with that kind of response time.

They did a great job doing exactly what I hired them to do.

Fast service, on time, pleasant and knowledgable

This company has a set price sheet with only 5 prices which will be added to your initial service fee. They could email you that sheet up front, but you would move on to another company because the prices are significantly higher than other companies. For instance, I paid almost $400 for a bad capacitor( it was 90 degrees in my house so I had no time to shop around). These cost around $65 or less and take 10 min to swap. I later got estimates of under $200 for this job. Obviously I won't be calling again. On a good note, the tech did a good job, was very thorough, and was very friendly. He gets 5 stars.

They have very good customer service!

They were timely and thorough.

it went as expected

They charged $300 to change a $18 Dollar capacitor for my outdoor AC in addition to $89 diagnostic fees. The time to remove the capacitor and replace with a new one was 10 minutes. The diagnostic took about 20 minutes. So I was asked to pay $400 for a 30-40 minutes work for changing something that cost $18 dollar in material. I tried to ask numerous times when getting quote on what will be their labor rate to fix something. They kept on saying that their rates are reasonable and competitive but would not give me their hourly labor rate at the time of quote. I trusted their words for being reasonable and paid heavily for what the work they did

they came in and cleaned up the mess made by your other vendor

My receipt was supposed to be emailed to me, but I didn't get it.

One hour came out very quickly and serviced our air conditioners (2). Air conditioners are now working perfectly, great job. Also found that our head exchangers were cracked and the furnaces needed to be replaced.

Tech was very professional and knowledgable.