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Northwest Custom Concrete Resurfacing

Concrete Floor Coating Apply, Concrete Floor Coating Application,

About us

Northwest Custom Concrete Resurfacing is committed to excellence and continues to be an outstanding business in the South Sound. We pride ourselves on QUALITY and doing the job RIGHT the first time. We are local and family owned and operated. We want to make your home or business stand out with a completely CUSTOM look. We work with industry leading products and are certified installers of each product line that we sell. Our products are backed by a factory warranty to put your mind at ease. Whether it is interior or exterior work, we can make your space shine! Estimates are always FREE.

Business highlights

11 years of experience

Memberships & Affiliations

Olympia Master Builders

Services we offer

Concrete Floor Coating-Apply, Concrete Overlays, Coloring, or Special Finishes - Apply, Decorative Concrete Finishes, Stained Concrete

Amenities

Free Estimates

Yes

Reviews
4.619 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
11%
3
5%
2
0%
1
5%

Filter reviews by service

Showing 1-19 of 19 reviews
Donald E.
Aug 2018
5.0
Yes, I recommend this pro
Sal, Isaac, and Chris worked three days to turn our stained, boring and ugly concrete patio into a work of art. The surface chosen was a series of random rectangles in a sandstone color with a stone like texture bordered with brown toned bricks. It is quite lovely to see. The job was done on time and on budget. My wife is delighted which was the main reason for the project. Highly recommended.

Cheri M.
Aug 2018
1.0
WARNING!!! BEFORE HIRING GILBERT OF NORTHWEST CUSTOM CONCRETE RESURFACING,PLEASE BE AWARE We hired Northwest Custom concrete Resurfacing for 2 separate projects A new patio and a overlay on existing pool patio. The patio pour was unprofessionally installed. It has cracks and many defects. The pool patio we gave a down payment on but when we expressed our concerns about having the patio,they laid torn out and redone Gilbert became upset and never started or completed it. This company has taken our money and not completed what we paid for. Very dishonest!!! UPDATE 9/26/2018 EMAIL SENT TO HOME ADVISOR AGENT:At this point my review was posted. Northwest Custom concrete resurfacing replied. However what they stated was very untruthful claiming that did not do the work and gave us a contractor to contact for the patio pour. It was them that made the contract and sent all the invoices. Please see the email sent by them We were unaware that these were subcontractors until a complaint was made .It is very disappointing that your site does not give me a place to reply to his statement. I have contacted the Better Business Beau and he never replied to my complaint I contacted responsible contractors and was told they no longer listed him because he did not meet their standards .I also contacted his Liability Insurance but he has refused to answer them. I contacted Labor and Industries and was told to file legal actions as he already has a legal action against his bond and company. I have attached a email sent by him as it clearly states he was waiting for HIS finisher to return so the concrete patio could be poured. Since my review my house had water running into my crawlspace under my house because they sloped the concrete the wrong way!! I want to ensure that this contractors faulty work and untruthfulness does not allow another person to become another one of his victims
Response from Northwest Custom Concrete Resurfacing
"We did not perform any work for this person. We referred a concrete finishing company to them and they were unhappy with their work. It was a plain broom finished patio, nothing special, but I guess they expected more. They never paid the concrete finisher and are now trashing us for referring the other company. Very sorry they cannot be satisfied even after we offered to overlay the patio and give it a beautiful finish at no charge but they refused. Our other reviews attest to the quality of our work as well as our honest and trustworthiness."

Bill A.
Sep 2017
5.0
Yes, I recommend this pro
Good job. Well done.

Kacia K.
Jul 2017
5.0
Yes, I recommend this pro

Larry N.
Apr 2017
5.0
Concrete Floor Coating Application
Yes, I recommend this pro
They came back an extra visit to complete the job because we couldn't remove an appliance. They didn't have to but it was great

Megan D.
Jan 2017
4.0
Yes, I recommend this pro
Professional and on time. Would hire again. Love the outcome. I needed more help with color choice but that's on me and I guess it's hard to tell bc different cements stain different colors. Left all paper protection intact but that's ok. Would definitely hire again.

John H.
May 2016
5.0
Concrete Floor Coating Apply
Yes, I recommend this pro
Very professional service - on time, on task, great job overall.

Herman K.
May 2016
5.0
Yes, I recommend this pro
Gilbert Trujillo, very professional. Great attention to details.

Ashok B.
Mar 2016
4.0
Yes, I recommend this pro
They finished the work on time. Cleaned after the project was complete. They were very professioal and cutious.

Tom S.
Nov 2015
5.0
Concrete Floor Coating Apply
Yes, I recommend this pro
Super excellent customer service, honest, beautiful result! They have earned our trust, they're honest and reliable. I recommend them and know that they will stand behind their work and product!

Treva S.
Oct 2015
5.0
Yes, I recommend this pro
$4,213
Very nice person, clean and personable. Project was completed on time and he was always willing to change something if I needed it. Would hire again

Benita M.
Sep 2015
5.0
Yes, I recommend this pro
$787
The owner representative made a special trip to my house at the end of his business day, surveyed the concrete sealing project and provided an email estimate of the cost within hours of our conversation. He also advised me that he would be available to start the project within 48 hours of our conversation. I trusted my instinct and hired him later that day. George told me to expect him a 9:00AM on September 10th. He arrived at 8:30AM and went to work immediately. I couldn't be happier with the results. I have an additional project and will hire NWCCR again!!

Madelyn G.
Sep 2015
5.0
Yes, I recommend this pro
$3,000
Very pleased with the outcome of our driveway. Gilbert was very responsive, hard working, and dependable. Many people have commented on how nice our driveway looks.

Beth C.
Sep 2015
5.0
Yes, I recommend this pro
$1,814
I'm very pleased with the floor. Great customer service, and execution. I would hire this company again.

Ed B.
Aug 2015
5.0
Yes, I recommend this pro
$850
Excellent Service! Gilbert came out several times to make it right and the floor looks great!

Victor R.
Jul 2015
2.5
$1,600
All cracks of the garage concrete are very visible. It was obvious that the work was done in a hurry without checking again to ensure the material had not settled. One can easily see all of the round sander marks. The epoxy paint was dropped in several parts of the driveway, including a ring made by the paint bucket. I'm pretty sure the concept used is good but the work was poor.

Jack W.
Jul 2015
5.0
Concrete Floor Coating Apply
Yes, I recommend this pro
$3,900
They are very responsive, quick to return phone calls and email, and very knowledgable with great suggestions for different designs.

MIchael C.
May 2015
5.0
Yes, I recommend this pro
Great service and follow up.

Guy G.
Apr 2015
5.0
Yes, I recommend this pro
$4,000
Although a newer business the owner was responsive and respectful, the price very reasonable, and the work quality outstanding. My family and friends love the finished product and I will definitely use this company in the future!

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Northwest Custom Concrete Resurfacing is currently rated 4.6 overall out of 5.

Yes, Northwest Custom Concrete Resurfacing offers free project estimates.

No, Northwest Custom Concrete Resurfacing does not offer eco-friendly accreditations.

No, Northwest Custom Concrete Resurfacing does not offer emergency services.

No, Northwest Custom Concrete Resurfacing does not offer warranties.