Northwest Expert Heating, LLC

Quickly diagnosed and corrected. The company that installed the system is no longer in business. Their stickers are now on my system. Who you gonna call? Doesn't get hot in Wa my...

I was SOOOO impressed with these guys on install over a year ago, and with our 6-month service. Now, at over a year, we are being told we need new vents installed, despite them counting vents during install and having a perfectly great airflow on our sixth month service. I feel like I've been a vicitim of a very elaborate bait and switch (combined with the fact that I stupidly decided to do a five-year membership to service our system at no cost so now I'm tied to them). This was THEIR error, not discovered at install or six months, and now I'm out $1500. They never acknowledged their install error. To boot, their GM basically harassed me on text, super unprofessional, berating my husband for hanging up on him after he completely ignored my information on text. He mentioned he would share our text thread on reviews. Cool. Question if it is all there if they do post. Buyer BEWARE. Don't let the sell job catch you...they're slick on the sell and absent on accountability. :-(

Be sure to check your invoice for correct charges. A permit fee appeared, there was no permit for my job. Four incompatible owner supplied retrofits we're installed, invoice showed 8. There should've been no charge. Invoices are still coming with erroneous charges. The rep said their record shows the electrician worked 12 hours. He arrived at 8:30 and left mid afternoon. The chandelier installation and assembly went well. Miserable customer service experience and poor communication. No one has corrected the invoice. They're still sending them electronically. I do not recommend.

They came out the next day to do the estimate. They had an opening the following day and we were so pleased with the installation team. A+ rating

The general manager called me to understand the problem and he was able to send out a technician next day to my residence to help with our mini split ductless HVAC system. The technician was young but clearly experienced and was able to deduce a very simple and immediately fixable filter problem that ended up solving our issue (which we thought was a leak!). He saved us a ton of time and money. In comparison, a few days before, we had hired a well known, $$$ HVAC technician to figure out what was going on - he took 4x as long and charged a bunch more money and he did not find the filter at fault. In fact, they were going to charge us $12,000 to do a leak detection and repair. So, we are so appreciative of NW Expert Heating! Thank you Virgil!

The guy came to give us a estimate and then took off without saying anything. I understand that he spoke to the city and whatever was said made the job "too much for them to handle" is what they said when I called into the office to figure out what happened, after the technician told me he couldn't find a single issue with the property. I guess it comes down to how you want to be... I was honest about what the city was doing to keep the power off, and it really just comes down to doing the right thing. The technician found nothing wrong, just like the other licenced electrician we asked for an estimate told us...but when the power Co and the city inspector are the same, they can do whatever they want.

Charles was awesome and did a great job with no pushy sales tactics but amazing service. Straight forward excellent service!

Charles completed a maintenance tune-up on our A/C and furnace including burner, capicitor, and blower motor. Would highly recommend.

Technician Virgil, knowledgeable and thorough to fix the factory defects of our new furnace that was recently installed. He is reliable and able to fix the defects at one visit. I highly recommend his excellent and professional service.

Very honest service. They have Google nest pro in their group. Fair price. I recently have some electrical issue at my house. Zach the electrian was excellent at finding the problem, and he went above and beyond to check the ground connection in one of the room in the house. I was very impressed by his workmanship. Definitely will ask for him again to do more electrical work at my house.

Poor experience with Northwest Expert. Technician tried to upsell me on unnecessary parts and equipment. Said I had a gas leak coming from my furnace and my outdoor unit's condenser was going out? PSE confirmed there was no gas leak and another HVAC company inspected my 4 year old outdoor unit and confirmed the condenser was working properly. Sorry, don't trust your company anymore.

I purchased a HeatPump system for my house but there was some issue after the installation. After a few times troubleshooting, NW helped to find and fix the issue. Glad that they are persistence in troubleshooting for their customers.

I had a 4-Zone Heat Pump installed and couldn't be happier with the result. Richard Scott was quick to do an estimate and was very professional, no pressure. Oleg and his team did a very good job with the installation that took a day. The electrician also did a good job, it was done in half a day. The price was fair and competitive compared with the other cotractors who came by. As Richard said, "Enjoy your new HVAC." We are definitely enjoying the benefits. I HIGHLY RECOMMEND Northwest Expert Heating & Cooling !!!

customer service is excellent. the wall units are off balance by a little bit.

Very good company

Excellent job!

A totally amazing specialist Jessie worked on multiple projects I had and always exceeded any possible expectations! Highly recommend to anybody with any needs. Absolutely great service!

Richard was great. A true pleasure to work with and went out after installation to double check that everything met our needs. The installers did a very good job as well. The only issue I did have is that there seemed to be a bit of confusion on product pricing as well as delivery. The office could be more organized in product procurement. It isn't an easy job, I know, it was my job for another company nearly 40 years ago, but she does have a bit of learning and organizational skills that need to get tuned up.

Richard and excellent sales person making sure we purchase the correct unit for our home. No big sales pitch! The technicians that did the work were awesome! Completed the work in a very timely manner, cleaned up the area perfectly. Would highly recommend this company!

I procured 5 bids and these guys beat all of them by far. I also like that they were a local company. Richard explained all my options clearly. When I decided to go with NEH they promptly scheduled it and it was done in one day. The workers were professional and all the installation work was done perfectly. I Highly recommend these guys. Also I am a real stickler for neat and tidy work of the wire runs and pipe runs. They took my concerns and did what I asked with no issues. Can't go wrong with this company. The A/C system they installed will make me cool again. HA HA

They are absolutely freaking awesome! They came back after I had missed him in the morning with no problem and no additional fee. They found the problem quickly solved it quickly and charged me hardly nothing for the service it was absolutely perfect I paid $100 for everything that they did! And the service guy was on top of it and very very polite they are now my one and only furnace service company

Northwest Expert Heating, LLC was a great company to work with. We had a furnace that failed, and out of all the people in the area we called they were the only ones who were available within 24 hours to come out. They determined we needed a new furnace and within just a couple days they had a new one installed. A few days after the install they came out again to make some fine tuning adjustments to the new equipment to make sure that things were just right. The folks at Northwest Expert Heating, LLC are very pleasant, easy to talk to, informative, with excellent in home customer service. I would highly recommend them for all your home heating and cooling needs.

They set an appointment, were timely, reinspected my furnace first to see if the problem we were told was correct, prepared me a great quote and came back that same day and installed a new furnace. Very nice people with excellent service

cost effective

They were great to work with. Quote was spot on and was able to quote over the phone and through pictures. They were able to get me an appt within a week. A little hiccup was they arrived on appt date with the wrong unit but they were apologetic and worked with the warehouse to get them the correct unit the next day even though the warehouse was closed. They came the next day, installed and did great! These guys won't let you down