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Learn about our screening process

80% Recommended

13 Years In Business

Company Details

  • Verified Licenses

Hours

  • Mon: 9:00 AM - 5:00 PM
  • Tue: 9:00 AM - 5:00 PM
  • Wed: 9:00 AM - 5:00 PM
  • Thu: 9:00 AM - 5:00 PM
  • Fri: 9:00 AM - 5:00 PM
  • Sat: 9:00 AM - 2:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Patio Covers
    • Windows and Doors
    • Siding
    • HVAC
    • Solar
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Credit Cards Accepted

    Ratings

    4.1
    5 Verified Reviews
    • 5
      4
    • 4
      0
    • 3
      0
    • 2
      0
    • 1
      1

    Highly rated for

    Showing 1-5 of 5 reviews Showing 0 reviews
    0.50 Walter G. Bakersfield, CA
    8/19/2017

    I'm making this post just to share my bad experience with Northwest exteriors, and help YOU with your decision. Please search, do your homework, do yourself a favor, do not hire Northwest Exteriors! He is not the same as a good salesman, other than cheap labor installers. The damage is already done at my house. This company use a non experience laborer for installation, apprentices per their own statements. The manager never show's up to see the performance, or quality of this work. They made a big mess, cut frames with grinders and concrete blades, damaged walls during installation, damaged new windows during installation, and the cuts are terrible! Not to mention sliding glass doors! After days waiting for the "special day" of the new windows to be installed, everything went wrong. To make a long story short - yes, they did try to fix the situation, but they used the same Glass from the broken windows, and mix them with different frames to "make it right". What they don't know is that - A new window - should be a new window! A new door - should be a new door! Yes, a second mess! Now - I not only have a repaired windows installed, I now have damage walls that I have to be repaired, and my house alarm system is useless! I also have to fix the rooms with touch-up of paints with no paint match, etc. Not happy at all, truly a nightmare. Tom Otts who people call "the owner" is trying to make a 50% off, but no pay for damages they caused! This is not acceptable at all! I want a new product! I want a new windows, new doors, and now he is trying to put a lien in my house, yes I accept the discount to end with this nightmare, but he doesn't want to pay for his damages, you can be the judge, at the end I know this will be resolve one way or another, if I want used windows, I may get it from a swap meet, but please just consider this post in mind. You as a customer deserve to be happy. If you still decide to go with Northwest Exteriors just keep in mind this review, your home is the most valuable asset.

    Response from Company:

    Thank you for taking your valuable time to write this review. Northwest always strives to provide excellent customer service. When we get feedback from our customers, both the satisfied and the rare unsatisfied one it helps us do a better job. After looking at your situation it looks like we could have done a better job of communicating when you were initially unhappy. I looked at the notes and it appears that the solution offered was unfortunately unsatisfactory to you. Please rest assured that your concerns have been addressed.

    5.0 Joyce S. Fresno, CA
    2/7/2017

    Very efficient, fast workers and made sure I was pleased with the results of the job, which I was. Very professional.

    5.0 Sarah S. Porterville, CA
    11/9/2016

    After going through different companies to get estimates this one was he more reasonable estimate the quality is good it looks fantastic the neighbors are Complementing me on the awning

    5.0 Dana M. Saratoga, CA
    8/8/2016

    I was very happy with the sales rep and his demonstrations and the installers were respectful and professional.

    5.0 Norma D.
    8/8/2016

    Good work, very satisfied

    Photos

    Northwest Exteriors, Inc.

    HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information representations set forth in those profiles as they are self-reported by the Service Professional.

    HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
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    Seal of Approval

    What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

    1. Verify Trade License
      HomeAdvisor checks to see if the business carries the appropriate state-level license.
    2. Verify Insurance
      As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
    3. Verification of State Business Filings
      For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
    4. Criminal Records Search
      HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
    5. Sex Offender Search
      We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
    6. Bankruptcy Search
      We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
    7. Legal Search for Civil Judgments
      We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
    8. Liens Search
      We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
    9. Identity Verification (SSN)
      HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
    10. Identity Verification (Reverse Phone Lookup)
      We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



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