Nova Pest Services

Ron was very helpful and was willing to answer questions and offer help even before we hired him. Great customer service is hard to find.

I hired this guy, not only did he charge a fortune...every time he came out the situation got MUCH worse!!! I hired someone else, cost half as much and the were completely gone after the second visit.

The cage method to catch possums was useless, costs me $300

bad news

Paid for 12 mnth gopher service 6-2015, very nice but never came back after first treatment when I paid him for the full year. Said he came at 6:30am for 2nd treatment but I never saw him (my home is single mobile home, can't miss anyone in my yard). After that he always said this or that day but didn't know which day he'd be able to come out so I stayed home all day each of those days & waited for him, he never showed. After few weeks of this told him to wait a few mnths until he wasn't so busy, OK he said. Oct or Nov he said he'd start coming but same thing. Never kept appts, never even called to tell me. I'd call him, he'd reschedule, again, didn't show or call. I requested refund. That was over 2 mnths ago and I have never heard from him or seen my refund. Perhaps he's not coming to your house either. If you are not home how would you know? I have given him every opportunity to keep our contract and never even lost my temper with him. I texted so that he didn't have to try and write things down. I have never had any company take my money and ignore me like this guy has. Most companies at least try to honor their agreements. This guy just ignores you. Perhaps he figures that we'll just forget about him and he just keeps your money as he keeps getting more and more customers paying for nothing.

Good work

Good overall experience, Ron was very nice, informative, and helpful. The fee for our service felt high to me, but he was able to solve our Bird Mite issue and that's all that matters. We didn't shop around with pricing so I can't say if other companies would have been cheaper.

They really provide excellent customer service. I worked with Ron. He really seemed to care about my situation & took the time to explain everything to me.

Ron communicated well, answered questions, given me impression he will make good on our agreement to eradicate gopher problem. DH

The owner Ron doesn't do what he says. Still waiting for him

Excellent, polite and professional.

Ron was extremely polite and right on time with my first appointment. So far so good. He was willingly to gimme me a price that beat all.

Ron charged us over $400 and said this would include 2 months of services . Only showed up one other time, and stopped showing up altogether. Ended up hiring another pest control company with better service. Don't waste your time with Nova. We expect a full refund.

Ron was great and very pleasant to deal with. Very honest and showed me everything I needed to ensure no more rats. I would definitely recommend and use this company services again if needed.

Ron was prompt and very responsive. He was friendly, professional and easy to talk to about ones pest problem. I would recommend them and definitely use Nova Pest Services again.

Unlike another professional who came and estimated the same project. and Appeared in the profession for the money, with little regard of me the client. I found Ron to be extremely informative and attentive to all my concerns. If I called or sent a text I was immediately responded to. We are still in the two week part o the project extermination process , but I feel confident my issue will be resolved completely. Ron was extremely courteous and forgiving even sensitive even when co habitats were not plus Ron gave a guarantee of satisfaction in writing

They did a good job. Happy with Nova and Home Advisor.

Ron is not only responsible for the work he provided but also very considerate in providing psychological, emotional support during the very difficult time we experienced with the bird mites.

I had an issue that needed to be resolved quickly. After I submitted service request, Ron called within 5 minutes. None of other suggested / recommended companies reached out. Ron is very pleasant,courteous, professional, and patient. Keep in mind that he has lots of customers, so your first choice appointment may not be immediately available, so sometimes you may want to be flexible with them if you want quick service. They also offer a warranty, which definitely gives a piece of mind. My "project" included several visits, which was the way to take care of problem. So I am leaving this review after everything is completed. I am recommending this business for any nuisances associated with bugs, pests, you name it.

No more crickets after Nova came out and sprayed once. Very clean, fast and thorough. Very pleased with their especially after the first pest control company I called showed up 2 hours late without a phone call.

We needed him quickly and he was willing to come out the same day I called. Guarantees his work which was very nice to hear. Completely satisfied and happy!

He was very responsive to my needs. He gave me a 2 hour time frame, when he was suppose to arrived, however he called me within 30 minutes prior to his arrival. In addition, he sprayed mall locations for ants, and he gave a warranty and a great price

I will no everything went great when the ants are gone. Tony responded quickly arrived on time and was extremely polite.

Don called me back within an hour every time I called him! Excellent service!

I was completely panicked when I discovered that I had bed bugs. I called and researched just about every pest control company in L.A. Ron from Nova was amazing! He calmed me down and answered all of my questions. He was extremely knowledgable and was able to book an appointment right away. He was so thorough and took time to talk me through the whole process. The bed bugs are gone and he made what was a horrible experience fast and easy. I would highly recommend him! I am so glad I chose Nova.