Universal Windows Direct of Boise

When I met with the two salespeople from Universal Windows Direct of Boise (NOW Remodeling), I settled with this company because of the high-end, insulated siding they offered me. I also requested octagon gable vents. When the materials arrived to my home, the siding was not insulated. I called the production manager and he told me my contract listed the lower-end siding. Unfortunately, I did sign the contract trusting what was discussed was listed. I had not realize the siding name on the contract was the lower-end siding. The company did work with me to resolve the issue by giving me the insulation and gable vents at no added cost. I feel the salespeople, the production manager and the subcontractor installer need to talk with one another. The company also needs to add a follow up call to the costumer to verify what was requested prior to ordering the material. The customer is not familiar with the names of the siding or terms used and what should be listed on the contract. I thought it was odd that the installer asked me for the color that I selected because that was not ever written on the contract.

Gradual hhj

Very nice windows.

Very knowledgeable and easy to talk to.

Great job installing new gutters.

Pro: The roofing looks alright from street level. Nicer that the previous old style 3 tab shingle. The subcontractors came a day ahead of schedule. Con: After about a month they have yet to clean up. Promise at beginning was to clean up all trash and nails with magnet. My daughters had to clean up shingles from the neighbor s yard. Still have nails in the back yard and shingle in front.