Powerhouse Generators, Inc.

We hired Mitch Mountney's firm Powerhouse Generators to install a whole home generator for us. His company's address was listed as being in Estero, FL (we live in Naples). We've done our best to hire locally for accountability, primarily, as well as supporting local businesses. The address was of his family member, so he was not actually here to personally account for his work (*note: make sure your "local" contractor is local, put eyes on their storefront*). We gave him $19000 for the job (*note : NEVER give any body more than half down*) - he hired subcontractors in the area, which was okay for the most part. However, for the last step of installation/activation, he hired a Generac tech (our box is a Kohler) who attempted to install an ill-fitting Generac battery into the generator, causing significant damage to the to the inner housing. THIS ACT VOIDED ANY WARRANTY TO WHICH WE WERE ENTITLED. The tech, not knowing Kohler products, also failed to install plugcaps on two small openings in the bottom rear of the generator; this allowed for palm rats to invade and chew up the bottom wiring and insulation in the box. When the tech left, he left copies of the operating manual along with an ethernet connector and the plugcaps which should've been installed. (*note: if the tech hands you "extra parts" not knowing what they're for, you might want to check - quickly). If the plugcaps had been properly installed, it may have been awhile before any other techs would've needed to open up the box to service - only then would the battery install damage would've been discovered, again, no warranty (*note: when I spoke with the tech on the phone, he said that Generacs were "easy" to service, and Kohlers weren"t - if someone is having difficulty with installation, you might want to find out why - quickly*). With 0.1 hours (yes, SIX WHOLE MINUTES) on our generator that we paid an additional fee on at the "end" of the job - total cost: $26,000, it was toast... We hired our local Kohler tech to remove the old box and install a new one; the added cost is another $9000. So, some times, with the best of intent, things go wrong. MITCH MOUNTNEY HAS NOT RETURNED ANY CALLS from me, nor has his operation director Amanda Jonatzke. Read that again: NO ACCOUNTABILITY, no responsibility taken, at all. His operation no longer lists a Florida address, and apparently Powerhouse is now "Oakland County Generators", just fyi. Our Kohler tech has serviced other generators down here that have had issues with the quality of Mitch's supervision and integrity. If I could give this clown zero stars, I would - HE DIDN"T FINISH THE JOB.

Mitch is a caring, honest and professional manager. The staff and technicians are good. My only recommendation for them is to work a little more on scheduling. I highly recommend this company and I really appreciate everything they did for me. I also recommend Cummins generator.

Mitch is awesome. If for any reason I call Mitch, he picks up the call and addresses it right away. Like his work and customer support. Super nice guys! I definitely recommend him and his company for generator.

Very professional. I was very pleased with the installation crew. They left my house spotless. Would highly recommend

These guys do great work and always show up on time!

Mitch has been a pleasure to work with from the beginning to the final day when he tested the generator. I highly recommend this company to be honest, timely and professional!

I had an in-home appointment today between 2p.m. and 4. No show, no call. Grrr

Ever since my generator installation...every time we lose power, I smugly smile to myself as my generator deftly throws up its middle finger to mother nature. Thanks to Mitch Mountney and his incredible staff, I know I never have to worry about losing power again. It is a blissful feeling! Thanks Mitch!!!

Mitch and all those who work with him are hardworking and knowledgeable, delivered as promised and kept me well informed as to how everything would work and when work would be performed. When there was a problem, they responded quickly and efficiently. I highly recommend.

Mitch is a great guy and is a man of integrity. He follows through with his word and we are happy with this whole process! Thanks Mitch!

Mitch was very respectable and professional. He answered all my questions thoroughly and was a joy to work with.

Still waiting for install after 2 and 1/2 weeks so too early to know a everything.

He is the only point of contact. If you cannot get hold of him you can get nothing done. You call and get voicemail and he does not call back. Once it took seven days to get a reply after leaving a message. I purchased a whole house generator but it only has 10 circuit breakers, but I have 20 circuit breakers in my house. They put the central air on it but over half the house is not fused. I am the care giver for my wife who is on oxygen. If the electricity goes out she is without oxygen-- she is on a concentrator

Mitch was awesome. He came out immediately and gave me a written quote with a timeline. Covid push it back a bit, but Mitch kept me informed along the way. He and his crew was very professional and thorough. I would recommend them in a heartbeat.

Mitch was very responsive to the original request and came out and provided a quote right away. Despite the challenges with COVID, he still kept me up to date on when they could start the job. He brought out a very professional crew and got the generator installed in 2 days. He kept his word throughout the process. I would recommend him to anyone.

Mitch and I initially began discussing my generator issues at approximately 11:00 pm and our conversation spilled over to the next day where he walked me through a couple of checks that I could perform and a decision could be made. After determining that a visit would be necessary, he scheduled me for the earliest appointment that was available. At no time during our discussions did he talk about costs or fees. Unlike some organizations, I wasn t charged anything until the problem was diagnosed. MItch, is very professional, reasonable and honest. I am looking forward to hiring him in the future if there s a requirement and I will highly recommend Oakland County Generator to my friends and colleagues if there is a need.

Mitch and his team responded quickly and efficiently every time I inquired from the very beginning when they came out to estimate all the way through installation. I am very please and all were friendly.

Friendly and professional plus a respectable price.

Mitch is the great guy to work with. He is honest. Though it took little longer to get a date for install, his team did a wonderful job. It was worth the few days of delay. Last week, 3 months after the installation we lost the power and we were not in country. I realized it from my smarthome app. I called Mitch, he immediately dispatched someone to check. It turned out to be my router issue. It definitely gave me a great peace of mine. Thanks to Oakland Generator. Looking forward to enjoy the uninterrupted power supply.

Mitch took more time than anyone else I considered for my project to come up with an optimal solution for my situation which was a bit more complex due to my electrical and gas feeds being at opposite ends of the house. The execution was perfect - overall a great experience.

In a word: OUTSTANDING customer service!

Great customer service.

Great service

Great Company !

Great to work with, very knowledgeable, high quality work