Obsidian Solar, LLC

WORST SOLAR COMPANY EVER! My system has been installed Nov 2022 (4 months after signing the contract) and my home is 15 years Old. I followed up with them regarding the issues for 3+ months and got fed up; not even a single issue has been taken care of to date. They just take your money, send a few handymen (s) to install your system and that is it. 1. First Question is: How in the World a 15-Year-Old Roof is good enough to Install Solar? 2. Horrible Installation: - Most of the Cables are exposed on the Roof without conduit and no cocking which was the primary reason for my roof leak. How the Hell are they supposed to last for 25 years? Guess What? There is NO GROUND. They did not Ground the Panels. https://imgur.com/a/dpuKon4 3. They Come up with Stupidest Design Ever Possible! Again, you would think they know what they are doing right? They installed 3 in the North, 5 on the Lowest Part of the WEST (These get Shade from Neighbors' trees and also from their Roof), and 2 just on top of the Patio which gets shade around 4 PM. Worst Possible Design. Here is the link to pictures showing these panels at random places. https://imgur.com/a/S82XeVz 4. Lowest Production: Obviously because of the Worst Possible design, my 35 Panels were not Producing Enough. I paid around $300+ or more even after installing SOLAR, after the SUMMER! Can you imagine the Agony of paying for Solar as well as $300+ of Power Bills during winter? 5. Worst Customer Service: - So I talk to these guys and tell them why 8 of my Panels are Producing so low (literally 25% production). They are like, it is common, and nothing wrong with the Installation. Enphase App shows the Mirroring issue with Production and Consumption. There is no way for me to know how much I am consuming looking at the App. Here is a picture that I sent to the CEO of the company Ryan and he says, he does not see any mirroring. https://imgur.com/a/2acGdBn 6. Panel Mapping (ARRAY): Array built was completely Random and not an Order; 7. Ryan Ondras (CEO) of the company do some dragging and dropping of the Panels in the App and Marks all the 8 Lowest Producing Panels as though they are in the South. How is that even logically making sense? He tells me all those in SOUTH are producing less. 8. There is another guy named Brady Bender. He says, System is Functioning Great and there is nothing wrong with it. 9. I went through so much agony that I would like to know if there is a way to sue them. 10. We had so much Rain that the Roof started leaking. So, I had to call Roofer to check on the Roof. 12. I used this opportunity to come out of this Nightmare company and went with Another reputed Solar installer (who was recommended by several people based on customer service) to remove my panels, redesign my panels, and reinstall them! 13. Now with the new Design same 35 Panels are Producing way more (at least 20kwh more/day) and I am very happy with it.

Very informative and quick to respond! They provided excellent customer service!

They made the transition very smooth! I am very pleased with them!

I highly recommend them! They do good work!