Oesterling Chimney Sweep, LLC

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44 Years In Business

Company Details

Contact

209 North Walnut Street
Batesville, IN 47006
http://oesterlingchimneysweep.com

Hours

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View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Chimney Cleaning
    • Chimney Repairs
    • Rebuilding Chimneys
    • Masonry Work
    View All Offerings and Cities Served

    Cost Information

    • Credit Cards Accepted

    Ratings

    4.7
    25 Verified Reviews
    • 5
      22
    • 4
      2
    • 3
      0
    • 2
      0
    • 1
      1

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 25 results
    4.5 Marissa M. Columbus, IN
    11/30/2022

    Great company - did an amazing job

    5.0 Toby J. Westport, IN
    7/24/2022

    Prompt, professional service!

    5.0 Ron B. Columbus, IN
    5/4/2022

    Very good , courteous, patient and Efficient

    5.0 Ann S. Columbus, IN
    11/2/2021

    They were very thorough, professional, and prompt. Appreciated seeing pictures of the inside of the chimney and some recommendations.

    5.0 Barb A. Rising Sun, IN
    10/25/2021

    On time . Scheduled me same day.

    5.0 Robert L. Columbus, IN
    6/23/2021

    They were on time and after completing the repair, they took pictures for me to show the home buyer.

    4.5 Amanda S. Rushville, IN
    4/2/2021

    Did a good job.

    5.0 Sherry E. Columbus, IN
    1/6/2021

    Professional

    5.0 Kevin Q. Aurora, IN
    10/6/2020

    On time. Knowledgeable about inserts and helpful with recommendations for maintenance and care. Very clean job, went the extra mile to keep things clean.

    1.0 Doug M. Freetown, IN
    7/9/2020

    This letter is in reference to Oesterling chimney sweep in Columbus Indiana. I had a problem with my fireplace that I needed repaired, and their website said that they did chimney repair and restoration. I knew what the problem was and felt as if they would have seen this before. My first contact was by email, but I was not contacted so I called to schedule an appointment. I then sent pictures of the roof as well as a description of the problem, so that they would be prepared. Again no response so I called to make sure that the pictures had been received, and that the primary objective of this visit was to repair the problem, secondary was to clean the fireplace. The problem was that when the insert was installed, a large hole had been cut into the back of the existing fireplace so that a new flue could be installed. This area had not been sealed, nor had the chimney cap been sealed to the top of the chimney. The smell inside the house, as well as a blower door test revealed this problem. I had asked Oesterling to seal the chimney cap. What they did was to install a ¼â strip of insulation behind the fireplace surround. This did not fix the problem, so I complained. They did come out again but only proceeded to force more insulation around the surround, to the point it is visible from within the room. My next email asked if they had sealed the chimney cap to the chimney. No response. Oesterling had charged me for a level 2 inspection, which would include examination of the exterior of the chimney. Since they did not respond, it is doubtful that this was done. The problem has not been repaired, and I must now find someone else to repair.

    Response from Company:

    I do understand your concerns of us not answering. I take full responsibility for not getting back with you in a timely manner. However, at this period we were short staffed because of the quarantine from the Corona Virus. My first and foremost dedication is to the safety of my customers and my employees. Being short handed is however not an excuse. We were following up after someone else that installed the insert for you. Why did you not call the professionals that installed your insert incorrectly? Also, we were told the air leak was coming around the fireplace opening. If you wanted us to remove the insert and redo their install why did you not tell us that? We do not have the equipment to do a blower door test. We thought the air was coming from around the insert?s surround. The 1st technician arrived to do the chimney sweep. At that time he noticed there was no fireproof insulation around the surround, thinking that was indeed the problem. I will return you $20 for the insulation via check. If we were aware that you wanted the insert pulled out to insulate the liner and firebox it would have been done. Just to make you aware, the cost to do the insert pull out and insulating would have been more labor, so more money. I apologize for the miscommunication on this project. I will return the $20.00 for the cost of the insulation around the surround. Matt Oesterling, Owner Oesterling Chimney Sweep

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