Omega Trading

I had a great experience with Omega Trade. He cleaned my mother’s couch for Mother’s Day and did an amazing job. The couch looked refreshed, clean, and smelled great. What really stood out was his professionalism and care. He even came back to do a second coat to make sure everything was done right. You can tell he takes pride in his work and wants his customers happy. I definitely recommend him if you’re looking for quality service and someone dependable.

I clearly informed the provider about the size of my house (basement, first floor, second floor - I excluded two rooms so second floor was two bathrooms, bedroom, hallway). Brent came on time and worked for 4 hours. I asked if he was working alone and he stated that an assistant was expected. Assistant never came. Brent did a good job with the areas he attended to, but I discovered more and more BASIC things that had not been done, not had Brent said anything about needing to return another day or something like that. NOT DONE: toilet bowls and toilet seats were not cleaned, toilet tank cover not wiped down. FLOORS WERE NOT MOPPED.*Many kitchen countertops were NOT WIPED DOWN.* When I reached out to Brent about this later in the day, he was extremely defensive. He stated that he'd cleaned for 4 hours (true) and suggested that should be sufficient. Despite my listing clearly the BASIC things that were not done, he tried to deny that the were reasonable expectations. (Wiping down the kitchen countertops is not a given in a house cleaning??). I reminded him that an assistant was supposed to work alongside him and never did - had the assistant been there, the work would have gotten done. If Brent became aware at some point that he couldn't reasonably finish the job for the quoted price ($225) or the time he had, HE SHOULD HAVE JUST SIMPLY STATED THIS TO ME, not deny it and try to justify his omissions. Stupidly, I sent him a tip of $35 before I saw clearly how much had not been done. I requested a partial refund. Haven't heard from him.