One Hour Air Conditioning & Heating of Lakeland

03/27/2025 Victor and John were fabulous. They took care of all my HVAC needs. Now my system works like new. You can always count on One Hour Air.

My Tech, Imed was professional, polite and very informative. Blessed to have stumbled across Imed and One Hour Air

Victor and Orlando were superb!! Coming on their day off to rescue me out of this hotbox!! Can't say how much i really appreciate them

Imed was very professional and attentive. He took his time to explain what was happening to my unit and steps I should take. Overall very happy with his work. Imed and Mohamed took care of me so well I decided to get a membership. Thank you and God Bless.

3/31 Victor and Joan came out and found the issues that are going on with my AC. Thank you for your help 3/17/25 Victor was courteous, professional and has knowledge of his craft. Thank you. Employees are courteous and professionals, and take care of the issues promptly.

Did the air duct cleaning quickly and efficiently. Replacement of the air return [which needed repair] took a bit longer since they did not have an 18 x 20.

They were late every time. They kept confirming appointment. And then calling an hour later to cancel it. Will do it Thursday between 8to12. Text me at 12:04 to say they need to cancel again. You got your money now you donâ  t want to do the work. Call try to talk to someone the lady that answered didnâ  t have any idea what the hell she was doing.

They got the job done. All is perfect to this point.

STAY AWAY - THEY DO NOT HONOR WARRANTIES... Paid these guys over $3K for a new coil, plus $900 for a new vent plus a new duct to the vent. ($3900 total cost) New coil came with a one year warranty. Company came back less than 5 months later for semi-annual service appt and found that I already needed 2 lbs of refrigerant (which I had to pay for)! Came back again 6 months later for semi annual service, and I'm low on refrigerant again! They just checked the coil with dye and it's leaking. Company is refusing to honor the coil warranty, even though I'm still within the one year time frame. Take that into account when selecting a company to service your unit. I have never had an experience this bad with a HVAC contractor and I've lived in Florida for 24 years. UPDATE 5-16-24: I sent 2 emails to the email address provided on Google Reviews by the owner (customerservice@serviceminds.com) and both emails bounced back to me as undeliverable. I then left a message using the contact us form on their website, and I also called the telephone number provided by Google and left a voicemail message. I will report back with their response if/when I get one. UPDATE 6-13-24: Still no response from the company. Filed a complaint with FL Dept of Ag & Consumer Services. Also sent the company a Breach of Contract Notice. If you want a true picture of this company, I would suggest searching Yelp for "Scott's One Hour Air Conditioning & Heating", where this company has a rating of 1.5 stars. Their reviews on Google are harvested via an app that routes 5 star reviews to Google, and sends bad reviews to the company. So the Google rating is not truly indicative of customer satisfaction. I wish I had seen the Yelp reviews before hiring these guys because lots of others are complaining about the same issues I'm having. Once my Demand Letter is delivered, and 10 more days have passed (their "cure period") I'll be proceeding with my lawsuit.

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