Only Plumbing, LLC

They were very fast to repair.

This place of business is a ripoff that constantly misleads the customers. They installed a sewage ejector pump in my basement several years ago. The pump was not being used as the basement was being completed. Once I was ready to use the pump, after several times of testing it the collar around the check valve cracked and spilled gallons of water into my basement. I called Only Plumbing during after hours on a Friday night after finding my receipt to figure out the type of warranty they provide with their services. A total of 72 hours had passed and I never received a phone call regarding my inquiry. I called and spoke to an associate named Brian who he referred himself as the company manager. After telling him my issue he goes on to say the warranty is only good for a year, which would be very understandable if that key component was listed somewhere on my receipt. His response when I asked about the warranty was the technician should have told me the length of the warranty. A person can tell you anything but if it is not notated on a signed document it means absolutely nothing. He told me my only option would be to have them come back to my home for a service call, which is $150 per hour, plus any parts I may need. I simply requested some type of compensation for the part I bought and installed myself. The check valve they sold me was listed for $50 and marked up double if you had gone to a store and purchased it yourself. This area of customer service by Brian was inconsiderate and unacceptable. I would not recommend this company to anyone and would much rather deal with a company that is trustworthy and honest, two qualities I did not receive when dealing with Brian of Only Plumbing.

Offered helpful hints

They discovered and corrected the problem easily.

Very Professional and quick quality job.

No comments.

They were prompt, and found the problem immediately!

Excellent service great customer service installation was flawless price is reasonable hauled away old toilet and cardboard great estimates for other projects for baths. No price gouging and unexpected fees. 10/10 !

I felt the price was high for replacing outside faucets, other then that everything was great.

They were very efficient and helpful in replacing my leaking water heater.

Price was biggest issue. For amount of time to do the job and the price of parts, it should have been a little less costly. Very polite, came quickly and on time. Thankful project was completed, no problems thus far.

Came out for a consultation the same day I called. Replaced my hot water heater the next day.

My entire house backed up right before I had family come into town. I called Only Plumbing and they had Trey out within the hour. Trey was very polite and professional and had my issue fixed in no time. The price was much lower than I thought it was going to cost. I will be calling Only Plumbing again for all my plumbing problems.

Had problem at a rental in Newnan, Trey the plumber was fast and friendly and had the issue fixed within an hour or so. Service was excellent. I personally think it was a bit pricey for the fix, but my tenants are happy and so am I

First the good, quickly responded to my online request. Very friendly, very accommodating to have a plumber come in a few hours. Technicians arrived... very nice... identified the problem and wanted to charge $800 for a simple $50 part.

clean up a little better, work was excellent

The young man is a pro, he was very nice . I will call Only Plumbing again !

Only Plumbing came out quickly and repaired my dripping faucet just as quickly. Ryan was professional and showed me what was done for my repair.

Day 1 I made the call to Only Plumbing , and Day 2 the job is done. Great job!

They were very prompt and professional. They also sent a picture of the technician so I knew exactly who was coming to do the work. Only Plumbing did a great job and did it the same day.

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The estimate as explained did not agree with the actual cost. The estimate was explained was with remove/replace concrete and no concrete was removed and replaced. The cost was only $16 below the explained estimate and the repairman apologized. I did not want to waste my time arguing the point. I will not use or recommend this company again.

Rusty was very professional and understanding of our needs