Optimum Home Entertainment Systems, LLC

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89% Recommended

23 Years In Business

Company Details

Contact

See Phone Number
17020 Steeplechase Parkway
Orland Park, IL 60467
http://www.optimumhomesystem.com

Hours

  • Mon: 8:00 AM - 7:00 PM
  • Tue: 8:00 AM - 7:00 PM
  • Wed: 8:00 AM - 7:00 PM
  • Thu: 8:00 AM - 7:00 PM
  • Fri: 8:00 AM - 5:00 PM
  • Sat: 10:00 AM - 3:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Home Theater Design, Sales & Installation
    • Residential & Commercial Audio/Video Design, Sales & Installation
    • Surround Sound System Design, Sales & Installation
    • Whole House Music System Design, Sales & Installation
    • Home Theater Design, Sales & Installation
    View All Offerings and Cities Served
    Deals

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Credit Cards Accepted

    Ratings

    4.7
    9 Verified Reviews
    • 5
      8
    • 4
      0
    • 3
      1
    • 2
      0
    • 1
      0

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-9 of 9 reviews Showing 0 reviews
    5.0 Mostafa E. Naperville, IL
    6/29/2020

    Scott did a very amazing job, installing my sound system and wiring all the cables behind the wall with only one small hole in the ceiling, I definitely recommend to others, he is highly professional.

    2.5 Robert K. Carol Stream, IL
    12/23/2019

    Scott did a great job doing an initial set up of our home theater equipment. He paid a lot of attention to detail, but left us with a system with a number of substantial problems. I made the mistake of paying him the full amount of his invoice, and once he left it was like pulling teeth to get him to return to finish the job. He primarily does new construction and mine was a small **side** job. But he also tried to **fit me in** between church and vacation... Good guy, hard worker, tried to save us money. Hire him, and he will do a good job, but do not pay him in full until the job is 100% complete.

    Response from Company:

    Robert, I appreciate your business and you taking the time to review my work. I would like to rebut a few things. When we discussed your project (November 13th) and you explained you wanted a receiver replaced and a couple of TV's mounted I told you that I was only looking for full surround sound system installations. I explained to you that I had many projects currently in progress and that the only way I could help you was if you had patience for me to work around that schedule to "fit you in". You agreed and I was able to make it to your home (Week of Thanksgiving) to evaluate your needs. I came up with a plan to provide you with the product you would need to complete your project from the information you had provided me that day. Shortly there after I was able to schedule you (December 3rd) for an install. This whole process occurred in less than three weeks from our initial conversation. Unfortunately there were several other issues that arose during the installation process that had nothing to do with the equipment that I provided or the installation work I did. Trying to solve the issues at hand, that weren't a part of the original scope of work, took me a couple more hours than I had planned. With careful evaluation I came to a conclusion, that to solve the issues, I would need to replace the defective products and add additional ones. We discussed my findings and the solutions and agreed to schedule another day to finish your project. I let you know that I had several new homes finishing and that I would try my hardest to get you scheduled before I left on vacation in three weeks but there was no guarantee. By then it was after dinner and I hadn't showed you how to operate the zone 2 sound in your master bedroom. You told me you rarely used the bedroom speakers and I could show you when I came back. That was the only part of my original scope of work that was not complete. As we were finishing up with the invoice and payment I told you I wouldn't charge you for the extra two hours of installation time and that I appreciated your patience with my schedule. As my vacation approached and my schedule was full I made arrangements with you to complete your project (Saturday December 21st) the day before my vacation and the day I had planned to go to church with my family. In conclusion, I was surprised from the comments you made in your review because my communication with you about my schedule was always direct and honest. The interaction you had with me gave me no indication that you were dissatisfied with my timing to complete your project. I have been in the Home Electronics Business for over 37 years and have worked with thousands of homeowners. My goal is always to help my customers get the best for the money for their needs and to install everything with great attention to detail. I believe I delivered on this promise. I am truly sorry to hear about your frustration with my schedule Robert. Sincerley, Scott T

    5.0 Patricia T.
    2/20/2019

    They are totally dependable and are great at followup. They are very customer oriented.

    5.0 Kevin F.
    2/12/2019

    Scott is super knowledgeable and easy to work with. He's very accommodating and flexible with scheduling. He will be doing all my future home media center set up.

    5.0 Toni T.
    2/12/2019

    The customer service and work both exceeded expectations. We are happy with our system.

    5.0 Mike G.
    2/12/2019

    They are very professional and were on time. They delivered on what they promised with good customer service.

    5.0 Mark K.
    2/12/2019

    The gentleman, Scott, who came out was very professional and thorough in his explanation. The work was very detail oriented and I will recommend him to all my friends and neighbors.

    5.0 Alex R.
    2/12/2019

    Scott has put in several entertainment systems, service and follow-up is exceptional. The value is phenomenal.

    5.0 Bill K.
    2/12/2019

    Easy to deal with. Very happy.

    Photos

    13
    Theater Seating
    9
    Theater Style
    14
    Theater Screen

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