Orr Industries, LLC

Great customer service until the job started. The cutter showed up about three hours late because he got hung up on a previous job. He was by himself and removed a few branches but had to wait about an hour for his cleanup crew and labor assistance to show up. By this time it was well after 3 pm. The tree came down and the clean up crew did a good job. By this time, it was nearly 5 pm. The stump still needed to be ground. That was when we were informed the grinding would happen the next morning which was Saturday. It didn’t happen Saturday morning so I contacted Janet again, she said, they were having equipment issues but would be out in the afternoon. Didn’t happen. Nothing on Sunday. We called Monday morning and were told, the grinding would happen sometime on Monday. It didn’t happen. Tuesday we went to the house to check again and found the job done. No communication. I texted Janet to find out the final total because we had a few palm fronds clipped while they were there waiting for the cleanup crew. No response. I called the office Wednesday morning to find out what the final total was since I was told between zero and $35 extra. The office didn’t know about the palm fronds. The receptionist called a superintendent and called me back telling me $50 extra. I sent them a check. It appeared that crews were over scheduled and some equipment was breaking down. Communication with the customer was poor and info provided was never correct. That being said, the work itself was good and the price was fair.

Very courteous and on time