Osborne Plumbing & Drain

4.48 |107 Verified Ratings
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Osborne Plumbing & Drain

4.48 | 107 Verified Ratings
Write a Review
View Service Area

704-606-5971

PO Box 680524
Charlotte, NC 28216
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Profile
Osborne Plumbing & Drain

For over 17 years, the homeowners in and around the Charlotte area have been able to rely on the fast and friendly service of Osborne Plumbing & Drain. I am Chris the owner operated since 1993; call us today for all of your plumbing needs.

Achievements

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Service Area

  • Charlotte
  • Gastonia
  • Matthews
  • Monroe
  • Concord
  • Mooresville
  • Huntersville
  • Davidson
  • Cornelius
  • Belmont
  • Paw Creek
  • Cramerton
  • Pineville
  • Indian Trail
  • Lowell
  • Waxhaw
  • Mount Holly
  • Mount Mourne
  • Stanley
  • Newell
  • Harrisburg
  • See All >

Services Offered

Plumbing
  • Clear Sewer Main
  • Faucets, Fixtures and Pipe Repair
  • Water Heater Install
  • Water Heater Repair
  • Clear Drain Clog or Blockage
  • Sump Pump Repair
  • Tankless Water Heater Install
  • Water Main Install or Repair
  • Sewer Main Install or Replace
  • Drain Line Breakage Camera Locate
Water Treatment System
  • Water Treatment & Purification Install
Related Services Available from Other Pros >

Website

http://www.osborneplumbingdrain.com

Areas of Expertise

  • Plumbing
  • Drain Clog or Blockage - Clear
  • Residential
  • Commercial

Product Brands Used

  • American Standard
  • Delta
  • Kohler
  • Moen
  • Rheem
  • TOTO
  • Wolverine Brass, Inc.

Quick Facts

Business Hours
Monday:
7:00 AM to 7:00 PM
Tuesday:
7:00 AM to 7:00 PM
Wednesday:
7:00 AM to 7:00 PM
Thursday:
7:00 AM to 7:00 PM
Friday:
7:00 AM to 7:00 PM
Saturday:
8:00 AM to 1:00 PM
Sunday:
8:00 AM to 1:00 PM
(Please call to confirm)
  • Warranty Offered
  • Trip Charge
  • Credit Cards Accepted

Credentials

In Business Since: 1993
State Licensing
Trade: P1 Plumbing License
License #: 22910
Expiration: 12-31-2019
Insurance
Type: General Liability
Amount: $0
Expiration: 12-12-2019
Screening
HomeAdvisor Screened. View Details

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HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

How We Got Started

I chose to work in this industry because Enjoyed helping people in need and that was the Industry I chose..

We started in this industry in 1993.

We describe our business as Family owned and operated

 
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Ratings & Reviews
Osborne Plumbing & Drain

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 107
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5.0   |  
Review by in Matthews, NC
Technicians tried a different option before settling on final solution and and kept me informed beforehand of price change. Technicians provided good customer service. Very pleased😊
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5.0   |  
Review by in Indian Trail, NC
Jay was very professional and he went the extra mile he taught me a few extra things about pressure in my faucet. He took his time and he acted like he care because of the things he was showing and doing for me.
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5.0   |  
Review by in Huntersville, NC
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5.0   |  
Review by in Matthews, NC
Came right away and even called asked if they could come early. I was very pleased with their customer service as well as their will to get it done.
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2.0   |  
Review by in Charlotte, NC
They tell you thereÂ’s a $59 trip charge. They donÂ’t tell you until they get there that thereÂ’s an additional $175 diagnostic charge. Then they rape you again with a fee to fix the problem. My sump was clogged with mud from Hurricane Florence, and thatÂ’s why it wasnÂ’t working. So he cleaned out the sump and the exit pipe with his hands and charged me nearly $400! I complained, and he discounted it $25 and claimed he charged so much because he had to work in a crawl space. Too bad. You chose this profession. Needless to say, he didnÂ’t win a lifelong customer.
Response by Osborne Plumbing & Drain: Hello Richard, Thank you for your feedback. From time to time, we hear people mention they think we are expensive. We believe if you compare our business to similar size competitors, our prices are in line with the market place. We have been in business for more than 25 years, and have a fully staffed office. Our technicians drive heavily stocked trucks so most repairs are made on the first trip. We also stand behind our work by offering the industry's leading warranties. I take into consideration the way you feel that we were unfair to you. I appreciate your review, however, we do not rape our customers or rake them over the coals. We do have a $59.00 dispatch fee/service fee to get our qualified technician to the customer's location. If the problem is obvious there is not a diagnostic fee, until the technician arrives we are not sure if diagnostics will apply or not. The technician worked for three hours to diagnose and correct the plumbing issue. Upon leaving everything was working correctly. The technician does not have issues working in a crawlspace. The technician was trying to explain to you about the difficult access due to where the pump was located in the crawlspace. We treat all our customers with respect, and honesty. We also have fully trained technicians that are trained for 6 months to 18 months before ever serving customers on their own. I hope this changes the thoughts you have.
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4.0   |  
Review by in Statesville, NC
None
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5.0   |  
Review by in Waxhaw, NC
good

1 of 1 users found this review helpful.

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4.5   |  
Review by in Charlotte, NC
A bit pricey, $280 to replace a faucet that I had already purchased, but a great job and very knowledgeable and nice technicians.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Charlotte, NC

1 of 1 users found this review helpful.

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5.0   |  
Review by in Charlotte, NC
Very responsive. Extremely professional and courteous.
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Showing 1-10 of 107
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Profile Ratings & Reviews Top of Page
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Osborne Plumbing & Drain
4.48
107 Verified Ratings
Ratings by Criteria
Quality
Customer Service
Value For Money
Ratings Distribution
5 Stars
72
4 Stars
24
3 Stars
4
2 Stars
6
1 Stars
1
94% of reviewers recommend this pro
Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
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  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



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