Outdoor Elegance

I called Outdoor Elegance for a Landscaping quote and also needed Sprinkler system install which was listed on their website under specialty experience and with Angies list. While I was getting other landscaping quotes Derek Enkes, the foreman/manager said I might as well get the sprinkler system installed as I would need it for the new plants no matter what. So he gave me a verbal quote which seemed a little high but Outdoor Elegance had a good name so I told him to do it. He did tell me that he would be sub-contracting out the work to one of his former employees who did excellent work. He talked me into going with an above the ground pump instead of a submersible pump because he said he had the same pump on his system at his house and it was great and it was easier to service. Not knowing any better I OKed it. When they were installing the pump I noticed that they simply cut off the pipe that the old submersible pump was on and never lenthened the pipe to make up for the 3 ft they cut off. Derek said it was OK that that would not make any difference. My first clue that they did not have the experience they told me they did was when they could not get the pump to prime and forgot to put a check valve on the line. They left and came back with a check valve and after some other adjustments finally got the pump working and changed out some sprinkler heads. Part of the agreement was to locate all of the valves and heads and put them on a drawing so they could easily be located. They located and uncovered everything but did not give me a drawing as agreed to. They dsiad the sprinkler guy would come back and do that after I paid them. He never did come back and complete that part even after several calls to Derek about it. By the way when he asked for a check for doing the work I was going to make it out to Outdoor Elegance who I thought I was hiring and he said no to make it out to him. I also called Outdoor Elegance and talked to a lady who was the owner to get Derek and she basically told me that if Derek ran it through his own company that they could not control that. Then less than 5 months after installing the pump it went out of prime twice going through the cycles many times with no water flowing and burned the pump up. I called in the neighbors sprinkler guy and he said that it was not installed correctly, that the area where the lines went in and out of the pump were leaking badly causing it to loose prime. He also said the shortening of the pipe probably didn't help either since in the dry season the water level goes down. I called Derek twice and he told me he was getting surgery and could not help me until he healed and would call me back. He never called me back so I had someone else install a submersible pump which should have been installed in the first place. Of the $2200 that I paid Derek I asked for the $600 back for the pump and he hung up on me and would never answer the phone again. Derek Enkes over promises and under delivers. If you are considering Outdoor Elegance or anything Derek Enkes has anything to do with, run for the hills as you are about to be had.

Took a 6-8 weeks in ordering tiles for a specific order, a couple weeks later they called and told me they'll do the work, cut out other tiles to have matching tiles all around, Black spots found on house they painted over it, 6 men showed up one spoke slight english and did not know what they were supposed to do, My husband showed them, men did not have the tiles, said they would come back and came back to work with tiles for 4 days later, Derek manager was flustered, good work, the men did not do the paint job, called co. no reposnses, Derek hung up, voicemail after that, 4 weeks later nobody came when they were supposed to show up never did, when they showed up they were short of supplies, during the job got paint on the driveway pavers, men didn't have the materials to remove paint, great work but poor control of his business, was sent out incorrect bill first time

I wanted the lawn done in a week and it was. The help is very friendly. I had bad luck with other lawn services in Naples most of them didn't show up.

Derek was very polite, kind, understanding and professional! Made sure everything was perfect. Such a joy to hire someone that has a great work ethic and wants to make sure the customer is happy!

Could not keep appointment. Once they came excellent!

Very happy with service and workmanship provided by Missy & Derek. I highly recommend them and I will use them again.

Brendon was very professional, polite, and very courteous. He has a great work ethic. Will call upon him again.

Brendan was on/time, professional and delivered the agreed upon results. My palm trees were in pretty bad shape and look 100 %better!!

On time, respectful & great work

Very polite kind and hard working and excellent skills