PDC Heat & Air

I called at 7:10 AM and the furnace and outside air conditioning unit were fully installed and operating by 10:30 AM. I have not had any problems with the unit installed. I will probably call them about another project coming up at my sons home.

Wanted duct boots replaced.Initial contact was within 10 minutes of requesting service and was quoted $60/boot to REPLACE.Our conversation involved talking about fabricating new boots.However, all of the boots were just taped over with metal tape, not replaced.2 of the registers would not fit after the job and you could see tape outside of 2 of the registers that would fit(total 9 boots).When I contacted the company to evaluate the job, I was told Patrick would come by to look, but he never came by to look at the boots after the job was done.I have not heard from the company since.I was contacted me through my cell phone which hasn't changed.

PDC gave a very good estimate and followed that up with good, quality, timely work. We appreciate the hard work.

In updating my experence with PDC heat and air. We have had a problem with the thermostat, it quite working and the filter wasn't installed properly. I have called Patrick many times and he has only returned one or two of my calls. I really trusted him to do what he said he'd do and he has let me down. Until now all of his work has been very good and now it seems he is trying to avoid us.

This individual went beyond the call of duty. He helped during a time when numerous calls were coming in and the temperature was nearing zero. He had a knowledge base that allowed him to assess the problem over the phone, name a few possibilities and name a price. Other companies just gave hour wages, no possibilities and appeared to be taking advantage of the cold snap. I am hiring him to continue to work on the unit to improve it as well as referring to friends.

I was near panic @3:35 AM on 25 Dec. 2004 when the Temp-Pres Relief value tripped and dumped water everywhere. The Maytag manual and website told me how to secure the water heater until a repairman could arrive since I knew that no one would was available at that time. A quick web search for service personnel landed me at Service Magic which promised to locate a repairman for me and to relay my situation. Sunday morning, Service Magic contacted me by phone to see whether I still needed help. Upon my confirmation, SM contacted PDC Heat and Air. Within 15 to 30 minutes, I received a call from Patrick Sutton to arrange an appointment for Monday. He arrived not only on time but a little early and proceeded to analyze, diagnose, and repair my problem with courteous, confident professionalism and did so for a reasonable fee. The entire job, including the correction check at the end, took an hour or so. I am very pleased with the response and feel comfortable to call upon PDC for future plumbing and home maintenance jobs. Thank you.

They were very nice and made the house warmer on Christmas day. Thanks