PDX Custom Woodwork, LLC

PDX Custom Woodwork ruined our house and wasted our time and money. We spent $62k for them to spend 6 months demoing and painting. We didn't hear from Lina for at least 3 months of this, only the occasional text from Manuel. Even at their best, they rarely communicated with us and it was like pulling teeth to find out what amounts of materials WE had to order, including our own carpet/padding and tile cement, which is not standard. They also never visited the site or had a project manager overseeing the work being done. We had to beg them to come to the property and that still only produced a monthly visit, at best. Their workers came mainly on weekends so it's clear they were prioritizing many newer projects over ours. Ultimately, they barely completed $20k in work- of which, none of those projects were totally finished- and have done about THREE TIMES that amount in DAMAGES to our property, bringing the total to around $100-120k. They gave us half our kitchen cabinet doors three months ago then kept telling us the rest were on the way. Though all of the built-ins we hired them to redo were demolished, they never fabricated the new ones. We paid for all our flooring materials ourselves, which is not an industry standard, and they had the audacity to ruin them FOUR times. We shouldn't have given them the benefit of the doubt when they said they'd fix it. The patterned carpet was cut at an angle on every single piece and they ripped up carpet in places they shouldnt have, leaving us to buy and replace even more of it. Their "painters" got paint on multiple stained wood doors (including the front door and sidelights) that we were keeping, as well as every kitchen appliance including inside our garbage disposal, and in ALL of our brand new outlets and on the light switches. They also ripped a knob off of our oven range, dented all the doors on our new fridge, covered our kitchen chandelier and living room ceiling fan with paint and damaged our brand new fireplace that they were supposed to wrap in stone for us. They washed their brushes in our bathroom sink and left paint in rooms not being renovated. They made changes to another contractorâ s city-permitted work between inspections, and without telling us even when we were on site. We had to correct them on measurements multiple times because they couldn't do it accurately themselves. This was maybe 1/4th of the work we wanted to bid from them. We wanted to be repeat customers, do bigger renovations, and go the long haul, but Lina and Manuel made it impossible. Our home has been unusable for half a year with nothing to show for it. Most of the work, including the over-sprayed paint job, will need to be redone, because it's spotty, has rough texture and the ceiling got the wall/cabinet paint on it in multiple areas. They didn't even seal our tile or countertops, which were the only things we thought they had completed, but didn't. Instead, we have to now file a complaint and hire new contractors, that know what they are doing this time, to finish the job.

I am very happy with my new shaker style cabinets. Lena was great in explaining options and made some very helpful suggestions that resulted in a good layout and function. I really appreciate the great customer service. They always responded quickly and worked with me to answer any questions.

This company is wonderful to work with. Very professional and great workmanship. Our job was very involved with a lot of custom elements. They were able to look at a picture and copy it exactly. I would definitely hire them again!

Lena and Manuel were very good to work with and always available for questions . These cabinets are very high quality for the cost. I love them!! I am so glad we chose them for our job and would recommend to anyone. Our countertops are exceptional and they redid the kitchen and dining room ceiling. I am so please and the time from beginning to end was super. I have a new kitchen for Christmas. Thank you PDX for a job well done!!!

I was so impressed with the quality and craftsmanship!!! It was beyond my expectations!!! PDX Custom Woodworks was easy to work with and very professional!!!Would definitely recommend them to anyone wanting high quality work !!!

PDX Custom Woodwork; LLC not only provided beautiful new cabinets for our kitchen remodel but did all the demo & connected us with very professional counter & tile people. The transformation exceeds all our expectations and the whole process was so smooth. Lena & Manuel were always in contact with us through the whole process. Guiding us with incredible suggestions to make our kitchen so functional and beautiful. We had sourced several contractors for our project before finding PDX. We immediately new they were the ones for our project. Their costs were so reasonable. Much better than we had hoped for and the quality and service exceeded all others. We are very grateful to them and the whole professional team they brought with them to our project. We certainly will use them for our future projects. We found the perfect professionals but also new friends.

Lina provides the best customer service and the quality of their cabinets is excellent