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96% Recommended

23 Years In Business

Company Details

  • Verified Licenses

Hours

  • Mon: 7:00 AM - 7:00 PM
  • Tue: 7:00 AM - 7:00 PM
  • Wed: 7:00 AM - 7:00 PM
  • Thu: 7:00 AM - 7:00 PM
  • Fri: 7:00 AM - 7:00 PM
  • Sat: 8:00 AM - 5:00 PM
  • Sun: 8:00 AM - 5:00 PM
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Stamped, Design, Decorative, Broom Finish, as well as Machine Finish Concrete
    • Truly Unique and Property Enhancing Concrete Work
    • Design, Color, Textures - Custom Tailored to Each Project
    • Exceptional Craftsmanship, Over 30 Years of Experience
    • Commercial and Residential Installatioins, Do not offer services on pre-cast stairs or patios
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Credit Cards Accepted

    Ratings

    4.6
    52 Verified Reviews
    • 5
      41
    • 4
      9
    • 3
      1
    • 2
      0
    • 1
      1

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 52 reviews Showing 0 reviews
    11/30/2020

    Patric and his team were professional and courteous. The work was completed as scheduled and communication was good throughout the project.

    5.0 Glenroy P. Glastonbury, CT
    1/6/2020

    Excellent service!

    Response from Company:

    Thank you Glenroy! It was a pleasure to work for you!

    5.0 Peter W. Berlin, CT
    11/21/2019

    They're great to work with, and had a detailed plan for everything.

    Response from Company:

    Thank you for taking the time to write a great review! It was a pleasure to work with you Peter! Hope you enjoy your new garage floor!

    4.5 Justin G. East Hampton, CT
    9/21/2019

    Great experience all around. Patric was very knowledgeable and was able to provide us with plenty of information and answers to our questions. Kathie was also very responsive in our email communications. It took a while for the project to start but I chalk that up to a busy summer and weather conditions. But the patio turned out amazing! Our only minor recommendation to PGS would be in the follow-up. After the project was completed we didn't hear back from them to make sure we were satisfied with the job, even after I sent an email stating that we were happy with the work. Again though this was very minor, as overall it was a great experience working with PGS. Would recommend.

    Response from Company:

    Thank you for taking the time to write this wonderful review! It was a pleasure to work for you and Carrie. Weather does definitely impact scheduling, and we had such a long and wet spring. I appreciate your understanding, you were both very patient with the project schedule. You are correct, we certainly should have been more responsive to your communication sharing you were both very happy wtth the patio. I hope you enjoy your new patio for years to come!

    5.0 D H. Berlin, CT
    8/12/2019

    Working with PGS was a great experience. Patric is very knowledgeable. He went over all of the procedures and materials he would be using to install my stamp concrete patio. I asked a lot of questions and he was willing to listen to my concerns and take time to answer them. I am. Extremely happy with the finished product and will definitely be using PGS for any future concrete needs. Thank you PGS for your professionalism!

    0.50 Keith R. Wethersfield, CT
    2/23/2018

    no comment

    Response from Company:

    We installed a stamped patio for Keith in July 2013. We advise clients to remove all snow or no snow on any concrete surface since leaving a portion covered can result in cracks due to the change in exposed temperature. The winter of 2013-2014 Keith did not remove all the snow as advised (in our contract and verbally). We had several meetings, one in particular he was unable to join his wife and myself outside, so he participated by speaker phone. After discussing how he maintained his deck, it was determined that by removing partial snow he caused his deck to crack. He told us "he did his best" and was scheduling hip surgery. We empathize with him as this is an unfortunate situation, though this was not the result of our installation methods or materials. He then proceeded to write a negative review on the BBB site. In response, we provided multiple documents including our contract and email messages. The BBB did not find us at fault though the BBB keeps all complaints and reviews for 3 years only and then they are removed. He attempted to have another complaint added and this was declined by the BBB. Almost five years later, he decided to give a 1-star review on this site since HomeAdvisor never removes any rating. We do our best to inform and educate all customers and did so with this customer. By following our instructions is the only way to maximize value to the customer so they may enjoy their installation for years to come. We are more than willing to share documents with HomeAdvisor which will substantiate our position. We have been in business for 30 years and feel our reputation speaks for itself. Anyone can see our reputation and character in the reviews written here and elsewhere. We could not maintain our reputation nor would we be in business if we installed sub-par concrete.

    5.0 Michael L. Andover, CT
    8/24/2017

    The project initially had a serious defect in the material used. Patric with our approval attempted to correct it, but with minimal success. He then agreed to redo the project at no additional cost to us. The redo resulted in an excellent outcome. Patric went above and beyond what ( in our experience) many contractors would have done. We are pleased with the final project results and with the company's commitment to client satisfaction. They stand by their work and their word.

    Response from Company:

    Thank you, Michael, we are happy you are thrilled with your new stamped concrete. It was a pleasure working for you and Linda.

    5.0 Craig P. East Hartford, CT
    5/2/2016

    Once again, Patric and his crew did outstanding work for us, install a beautiful stamped concrete patio. Start to finish 4 days. Second project we have hired him for, surpassed our expectations once again. Great job, Patric. Would recommend this company to everyone. (5 plus stars !!!)

    Showing 1-10 of 52 results Showing 0 of 0 results

    Photos

    PGS Concrete Designs, LLC
    33
    Assisted Living Facility
    5
    Stairs
    5
    Pool Decks
    5
    Patios B
    5
    Driveways
    5
    Patios
    5
    Walkways

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