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6 Years In Business

Company Details

  • Veteran Owned

Contact

592 Griffith Rd, Building 5
Charlotte, NC 28217

Hours

  • Mon: 8:00 AM - 5:00 PM
  • Tue: 8:00 AM - 5:00 PM
  • Wed: 8:00 AM - 5:00 PM
  • Thu: 8:00 AM - 5:00 PM
  • Fri: 8:00 AM - 5:00 PM
  • Sat: Closed
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Small Jobs Welcome

Areas of Expertise

  • Pool Filter and Salt Cell Cleaning
  • Install, Repair, Maintain Pool Equipment (no vinyl pools)
  • Re-Plaster, Tile, Coping, Decking
  • Configuration and automation of pool equipment from smart phone.
View All Offerings and Cities Served

Cost Information

  • Warranty Offered
  • Credit Cards Accepted

Ratings

3.8
10 Verified Reviews
  • 5
    7
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    3
Showing 1-10 of 10 results
0.50 Dan L. Winston Salem, NC
6/7/2024

We called them a year later to request a document for the work they did and after leaving messages that were not returned, and after talking to Julie and Mike who said they would email it, but never did, when called again ( it was by now about our 7th call) Mike was the rudest person I ever dealt with. The worst customer service and acting impatient and rude. Maybe he is an unhappy person. We prayed for him but will never do any business with them again and suggest you do not either.

1.0 Mike M. Charlotte, NC
4/20/2024

I purchased a new filter and robotic cleaner for our pool. Poseidon was good with regards to sale and install⠦⠦.but the company has ghosted me since. I wouldnâ t recommend doing business with this company if you want ongoing support.

Response from Company:

Hello Mike, the work we did for you was in 5/10/2022, we thank you for the praise in regard to the sale and installation of your cleaner. However, we do not handle any warranty for Polaris. Sorry for not getting back to you, but there is nothing we can do about your situation. Id recommend reaching out to Polaris to have your issue resolved. We are busy as pool season is starting and are not able to respond to every email especially when there is nothing that we can do to resolve your issue in house.

1.0 James P. Charlotte, NC
9/14/2023

Did not complete job. Owes us $1000 for incomplete job

Response from Company:

I'm sorry James but you have the wrong company. We have not received any service request nor have a history of you as a customer.

5.0 Amanda A. Virginia Beach, VA
3/6/2022

I was having trouble with my pool and getting a continued no cell power message on my hayward aqualogic goldline system. Mike went above and beyond diagnosing the problem. It turns out the brand new transformer that I just purchased was faulty. Another pool service company probably would have just insisted I get an entire new system because is was quite difficult to figure out what was wrong. Thank you for the diligent work and for saving us thousands of dollars!

5.0 Gregg W. Matthews, NC
12/2/2021

I have hired them to manage the maintenance of the equipment of my pool. I have been looking for someone to partner with me on maintaining the pool's equipment. They indicated that they would be happy too and offered suggestions to save the equipment I have. They explained things informed me how things worked. They also indicated they would check the pool again as it goes into freeze protection for the winter. They cared!!! Thanks, Gregg W.

5.0 Cecilia M. Harrisburg, NC
11/22/2021

Mike knows his stuff. He is a dedicated business owner that takes pride in delivering quality. He also understands how home owners loom at finances and puts no pressure on a contract. Poseidon Pools provided me with various service quotes for me to choose from. I will hire them again. I have found my pool people.

5.0 Andrew D. Waxhaw, NC
7/17/2021

Do you ever wish for a pool professional who knows what they are doing, take their time to make sure it’s done right, and does it in a professional and friendly way? This is exactly what you’ll find with Poseidon. Michael and his team, including the people who answer the phone, took their time to thoroughly understand and diagnose our issue, and then fixed it. As they were fixing it they noticed some smaller issues that may have been adding to the problem, and they made them right. I cannot recommend this entire team highly enough.

5.0 Michelle B. Williamsburg, VA
5/20/2021

We had a problem with our pool that was done incorrectly and Michael and his team have researched and investigated methods to repair and prevent further problems. They really care! Highly recommend.

5.0 Stephen M. Indian Land, SC
3/16/2021

Very knowledgeable, with an interest in you learning a much as possible about the basis of your problem and the solutions available. On time and very courteous.

5.0 Rodrigo X.
5/6/2020

He and his brothers are the best! They are always on time and always do what they say they are going to do! And their pricing is fair! Not too little and not too much!

Photos

Poseidon Pool Services

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