Pacific Exteriors, LLC

good

We’re still in the early stages, but everything is going great so far. We’re looking forward to the new siding!

8-15-2022 I signed a contract to have Pacific Exteriors install siding on my house. I had two questions for the salesman: how long is the install, and when do you start? I was told: The project manager will contact you in 1-2 weeks, and the install takes 1-2 weeks. 8-19-2022 I was billed for 1/3 of the total. 1+ month later, and no contact from Pacific Exteriors I called Pacific Exteriors and asked when something was going to happen; she told me: "The project manager will contact you in 1-2 weeks. I informed her I was told the exact same thing over a month ago, and I did not appreciate being lied to. Fast forward to November 11, 2022, and the siding job finally starts. My initial attempt at leaving a review failed because it exceeded the size limit, so I cannot even scratch the surface of the incompetence, lies, and damage Pacific Exteriors did to my home. Pacific Exteriors promotes itself as a top-of-the line, premium siding company. 100% False. What they sell you and what you receive are two entirely different things. Pacific Exteriors does not install siding on your home. They subcontract the entire job to a very small, low-cost, low-quality siding company. They show up eventually, when they get around to it, make a huge mess, destroy stuff, and leave. And never, ever, work a 5-day week. I have a daily record, pictures, and text messages of the entire 8-month ordeal, but it doesn't come close to fitting here. I contacted Pacific Exteriors and told them that after what they put me through, I expected a partial refund. He said he would run it up the flagpole. Not only did they not offer me any kind of refund, they didn't even respond with the final bill for the full amount. If you want a truly miserable, frustrating, stressful, incompetent, and substandard home improvement experience, Pacific Exteriors is your one-stop shop. 8 months to do a 1- to 2-week job.

The project hasnâ t really started yet

Everything was perfect

Timely, professional, excellent workmanship.

Do not hire this company. They are all promises and no follow-through. I hired them in July 2020 to reside in my 1-story, 1000 sq ft house. The sales guy was super nice, made the design consultation sound like a dream, and said that once the crew started the job they would not go to another site until my house was finished. They told me the job would begin the last week of August and take 2-3 weeks. No one showed up in August, I had to send multiple emails to get any response at all. The day the crew showed up to begin work (a week late), they decided not to begin because the PM had not scheduled the delivery of the dumpster and toilet (these were delivered just hours after the crew left that day). The crew that showed up to work for the next few days was just 2 guys, so the teardown took over a week, and then several days there was just one worker, so the install was also going very slowly. Then, work had to stop because not enough materials were delivered. On top of that, the design consultant reported the wrong color for our trim - most of which was already installed. Between the waiting for materials and the speed of the labor, the 2-3 week job was now in progress for 6 weeks. That is the last anyone has worked on the project. There is still some install/finishing work to be done, they have not painted yet, I have not heard from the PM in over a week, and November begins in 2 days. Delay, nonresponsive customer service, and all for the low price of $30k... Not much positive to say here other than I think that the house will look good when the work is finally done which may or may not be by the end of 2021.

Overall we are happy with how the worked turned out. The bid was submitted promptly, pricing was clear and our questions were answered quickly. The work on site ws solid and the crews cleaned up their work reasonably well. Communication about scheduling , however, was not as complete.

I thought it was a little high but they came out on a Saturday and did the job in time.

I had the fascia replaced on my house prior to a reroofing project. Looks great, will be hiring again for siding and soffits when the time comes.