Pacific Exteriors, LLC

Very professional with fair price.

I have been meaning to get a roof estimate and it called a few people to see about getting one, but I didn’t like is a couple of them all claim that I will get a guaranteed insurance claim approved if I went with them. Even after I told them, no, they kept pressuring me and tried to push me by saying, “oh yeah, we could get it approved” I didn’t like that and told them I changed my mind. When I met with Dewand from Pacific Exteriors, he made me feel very relaxed. He was patient and understanding, listening to what I wanted, answering all my questions and explained everything so we could understand the process and did not pressure us at all. I was very impressed and I felt that she was just the right one to do the job! I feel very blessed that he was the one that showed up and made it so easy the decision to get my roof replaced. Thank you, Dewand!

Everyone was so patient with me as I had several delays in finally being able to sign contract. (Personal and health problems, not PEs) I am finally going to be able to schedule the work.

Dewand arrived exactly at the scheduled time. He was very professional, knowledgeable, thorough, and answered all of our questions to our satisfaction. Excellent salesman and company representative!

He provided a lot of useful information and answers to all our questions.

The did a great job was In and out.no problems

Project: Partial siding replacement. Very customer oriented, professional and efficient. I was impressed. Most of all, I did not feel pressured into financing. The installation has not started yet, but every preliminary interaction has been extremely positive and satisfying. I feel very confident in my selection. Highly recommend this company for the elderly. Work quality thus far is based on the professional presentation, and documentation.

Provided cost options for levels of service

Today is twice the estimated completion date, and they are about 60% done. The day they started, they dumped a pile of mangled gutters from another job, not my gutters. I have complained, but they are still there. There are several tears and gaps on the wrap that is under the siding. I complained, and they taped or stapled the tears, but the gaps are still there. About half of my concerns that I communicated to the project manager, Michael Tucholsky, received no response. They had my garage door blocked; I asked for their materials to be moved; there was no response; I had to move it myself. I asked to have the driveway motion sensor light re-mounted so I could navigate the mess when I get home late at night, but I got no response. They claim a typical work day is 8 5, but they have not worked 8 5 even one day. They also claim a rough cleanup is done daily, but that has not happened even once. It would be nice if I could post pictures here. I have been keeping track of what they have done and have not done on a daily basis. Today is Thursday, the first day they have shown up this week; they got here at 10:30. Did I mention they dumped garbage from another job site in my yard? This is a brief, incomplete account of the job Pacific Exteriors is doing. Definitely NOT recommended.  Update 5/22: 8-15-2022 I signed a contract to have Pacific Exteriors install siding on my house. I had 2 questions for the salesman: How long is the install? And when do you start? I was told The project manager will contact you in 1 - 2 weeks, and the install takes 1 - 2 weeks. 8-19-2022 I was billed for 1/3 of the total. 1+ month later and no contact from Pacific Exteriors. I called Pacific Exteriors and asked when something was going to happen, I was told the project manager will contact you in 1 - 2 weeks. I informed her I was told the exact same thing over a month ago and I did not appreciate being lied to. Fast forward to 11-10-2022, the siding job finally starts. My initial attempt at leaving a review failed because it exceeded the size limit, so I cant even scratch the surface of the incompetence, lies, and damage, Pacific Exteriors did to my home. Pacific Exteriors promotes themselves as a top of the line, premium siding company. 100% False. What they sell you, and what you receive, are two entirely different things. Pacific Exteriors does not install siding on your home. They sub the entire job to a very small, low cost, low quality, very low quality, siding company. They show up, eventually, when they get around to it, make a huge mess, destroy stuff, and leave. And never, ever, work a 5 day week. I have a daily record, pictures, and text messages of the entire 8 month ordeal, but it does not come close to fitting here. I contacted Pacific Exteriors and told them that after what they put me through I expect a partial refund, I was told I will run that up the flagpole. Not only did they not offer me any kind of refund, they did not even respond, just the final bill for the full amount. If you want a truly miserable, frustrating, stressful, incompetent, sub-standard home improvement experience, Pacific Exteriors is one stop shopping. 8 months to do a ;1 to 2 week job. Recommended? No

The project hasnâ t really started yet

Everything was perfect

Timely, professional, excellent workmanship.

Quote was competitively priced (low side tbh) but the quality was outstanding and Artur was super responsive with any questions I had. Was super helpful in helping me decide on the many variables in question. Loved the experience and would hire him again in a minute. FAST, DEPENDABLE, EXPERIENCED and the finished product was GREAT.

Do not hire this company. They are all promises and no follow-through. I hired them in July 2020 to reside in my 1-story, 1000 sq ft house. The sales guy was super nice, made the design consultation sound like a dream, and said that once the crew started the job they would not go to another site until my house was finished. They told me the job would begin the last week of August and take 2-3 weeks. No one showed up in August, I had to send multiple emails to get any response at all. The day the crew showed up to begin work (a week late), they decided not to begin because the PM had not scheduled the delivery of the dumpster and toilet (these were delivered just hours after the crew left that day). The crew that showed up to work for the next few days was just 2 guys, so the teardown took over a week, and then several days there was just one worker, so the install was also going very slowly. Then, work had to stop because not enough materials were delivered. On top of that, the design consultant reported the wrong color for our trim - most of which was already installed. Between the waiting for materials and the speed of the labor, the 2-3 week job was now in progress for 6 weeks. That is the last anyone has worked on the project. There is still some install/finishing work to be done, they have not painted yet, I have not heard from the PM in over a week, and November begins in 2 days. Delay, nonresponsive customer service, and all for the low price of $30k... Not much positive to say here other than I think that the house will look good when the work is finally done which may or may not be by the end of 2021.

Excellent work!

Overall we are happy with how the worked turned out. The bid was submitted promptly, pricing was clear and our questions were answered quickly. The work on site ws solid and the crews cleaned up their work reasonably well. Communication about scheduling , however, was not as complete.

Yes

Great work

This is the only company to use for siding projects

I thought it was a little high but they came out on a Saturday and did the job in time.

These guys are the best! They are honest and reliable. Our house looks wonderful!

I had the fascia replaced on my house prior to a reroofing project. Looks great, will be hiring again for siding and soffits when the time comes.

The process started out bumpy, but David, the owner stepped up and demonstrated his commitment to customer satisfaction by smoothing out all the bumps. In the end, my house went from the ugliest house on the block to the best looking house on the block.

Very professional, informative sales call. Tried hard to interest me in other services, but accepted my limits. Work was fast, efficient, end product tight and looks great. Repair of damage discovered during demo and addition of previously non-existent insulation accommodated smoothly and very affordably. NATE, crew leader and contact, very helpful and responsive; promptly repaired an item of (entirely unavoidable) collateral damage. URI was the crew member who put in the longest hours, checked with me on a few points (is this ok? would you like me to do X here? etc), and left the site clean and neat (long after I would have collapsed for the day!). KRISTINA zipped contracts and invoices out and back so that everything flowed beautifully. Thanks to all!