Pacific Fireplace Service, LLC

Great guy to work with. Did a very complete job pays attention to details.

Morgan is a pro! He is very knowledgeable, efficient, and courteous. I would highly recommend his services.

He cleaned our gas fireplace friendly and knowledgeable on our old gas fireplace! Trusted him in our home and felt safe! Did a awesome job!

Morgan was a great hire. After just chatting with him for just a few moments his knowledge and expertise is apparent. he not only repaired my two non working gas fireplaces but also gave me several suggestions to keep them in good working order. He was respectful of my home and when he was finished you couldnâ  t tell he was ever here, he even noticed that there was some rust on my grates and spray painted them to make them and made them look new again. If you have any issues with your fireplace He is a great hire and I canâ  t recommend him enough

Morgan saved my old gas fireplace, he cleaned and replaced the old valve to make it functional again, He is reasonable and courteous, He did not leave any mess after the maintenance. His doggie was also very good, she waited for him to finish his work for 3 hours in his truck. I will come back to ask him for yearly maintenance work.

Morgan Fry was a delight to work with. He was professional in both his scheduling and the service he provided. When I contacted him and told him the problem, he came prepared to fix the gas fireplace unit. He had drop clothes to protect the carpet, was extremely careful, explained what he was doing, and made sure I understand how the new remote worked. Definitely a treasure of a service person and his company. Highly recommended.

I am in the process of selling my home. The buyers wanted to verify the gas fireplaces were functional. It was critical to get a professional to get the fireplaces started again. The fireplaces had been turned off for a long long time, pilot lights turned off (which now I know is a big no-no) and gas turned off. Morgan worked me into his schedule because of my time crunch. He took his shoes off immediately when he came into the house. He put down a cloth to protect the floor in front of the fireplaces before he started working and explained what he was doing because I was interested in learning. He was honest, treated me fairly, and did not try to take advantage of me being a widow. Morgan was knowledgeable of the Napoleon brand and got both fireplaces working again! I would recommend Morgan.

Been awhile but service was all good.

I was shocked recently to find gas fireplaces need to be serviced!! I proceeded to search online for a well-reviewed nearby company to service mine and found Pacific Fireplace Service. I called for an appt a few days before Christmas. Morgan was apologetic that he couldn’t get me in before Christmas, which I’d not expected. The day of my appointment, Morgan called me confirm I was home, expecting him and to let me know he was running a little late, which I appreciated. I was impressed w/his knowledge of my 36 year old original gas fireplace. He even knew the brand name of the facing box used at that time, that it was originally for a wood burning fireplace and had been converted to gas. He showed me how he knew wood had never been burned in this fireplace. My unit was working, but I could only light it by holding the flame RIGHT over a gas vent. If that didn’t work, I had to turn the gas off for awhile before trying again to avoid the mushroom flame effect when it finally did light (the one that shocks the juice right outta ya and you have to check your eyebrows and pants after words. We’ve all been there, right?). Also, my logs and fireplace walls had a LOT of soot. Apparently natural gas doesn’t produce soot, but the issues my unit had before Morgan got ahold of it DID produce soot, which can cause carcinogens and carbon monoxide to be released, and soot up the home. After Morgan toiled on the system for over an hour, the change is stunning. I think Morgan secretly replaced my entire box and system and didn’t tell me or charge me for it. It’s THAT much improved, easy to light and much better functioning and more beautiful to look at as well. Soot is all cleaned off. Apparently, there wasn’t enough sand in the base, which someone had attempted to make up for by adding too much of the ‘burning wool,’ which stifled the flow and flame. Also, it had too many logs (which also stifled the flame/flow), and the main log was upside down. All fixed!

Great job and reliable service.

I called him in November of 2020. Appointment made for January 2021. He came to fix a pilot light that would not stay lit. It stayed lit for a couple weeks. It went out again. I relit it several times. I called him back. A few times. He finally called me back. He worked on it again and said he needed to order a part. He said he would be back as soon as the parts he ordered came in. That was March 22nd. The pilot went out again. He has not been in touch since. He has ghosted me a few times. If he doesnt know how to repair it, he should just tell me. But I have been twisting in the wind all cold winter. I paid him a whole days pay and the stove is in the same shape it was before I called him. I called because he had a perfect score here. This is not professional behavior. His conduct is completely puzzling to me. Here I am at square one. Again.

Morgan is a true professional!! Arrived on time, excellent service, and very honest. He took the time to explain to me the steps in the repair. Really am grateful to know that we have someone to call for any future needs on our fireplace.

He was honest about the repairs. He took the time to explain what he was doing and recommended actions. Best of all his pricing was extremely reasonable.

Morgan was such a professional. He provided us with initial quotes as well as additional options to ensure our needs/ wants were met. He provided great communication throughout. His work was outstanding, quality, and clean. I highly recommend Morgan!

Morgan was great, arrived on time and did an excellent job.

Great service, on time, did thorough work, less cost than expected and he was nice too! Would 100% recommend him. Definitely knows his stuff.

Morgan was very conscientious. He prepped his workspace to keep my house clean. He came well prepared, took of his shoes, and masked up. Very personable as well. When he was done, he went through exactly what he did and explained it to me. And he gave me a year warranty on his work. Well deserving of a 5 star rating.

Morgan got here on time. Did a good job of cleaning up the firebox so the freestanding gas stove would work reliably again.

Mr. Morgan Fry serviced our gas insert. We were very satisfied with the performance of his work. He now has our fireplace running way better than when it was previously installed by the company installers. Heâ  s very professional, heâ  s very polite and left the house the same way when he walked in. I would highly recommend him to our friends or to anyone that needs help with their fireplace.

I love this guy. He cleaned and repaired my Heat & Glo gas fireplace. He is very prompt, knowledgeable and thorough. He is also tidy (no messes left).

On time. knowledgeable, thorough, explained how things worked...highly recommend!

Great service..

Very friendly service tech. Got our fireplace running like itâ s brand new!

Morgan was on time, very organized and conscientious about not being messy, and extremely knowledgeable about how to fix my fireplace. He even touched up the paint job on the fireplace to make it look like new. I was happy with everything he did and I would highly recommend him to anyone needing a fireplace repair or service.

Morgan is great. Has a lot of knowledge and explains everything he is doing. Will definetly be calling him again