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Learn about our screening process90% Recommended
12 Years In Business
Company Details
- Verified Licenses
Contact
16124 East Marietta Avenue, Suite 102Spokane Valley, WA 99216 http://palmerconstructionwa.com
Hours
- Mon: 9:00 AM - 5:00 PM
- Tue: 9:00 AM - 5:00 PM
- Wed: 9:00 AM - 5:00 PM
- Thu: 9:00 AM - 5:00 PM
- Fri: 9:00 AM - 5:00 PM
- Sat: Closed
- Sun: Closed
Achievements
Service Details
Areas of Expertise
- Roofing
Cost Information
- Free Estimates
- Warranty Offered
- Credit Cards Accepted
Reviews
Write a ReviewVery responsive and provided a detailed description of the job and costs. Nate was very patient in educating me about roofs and repairs
The actual work was done on a timely basis & done well. It was afterwards things deteriorated. I work construction administration for 20+ years and have never encountered a more unorganized company. It's now 18 months post job completion & I'm just now getting notice that they've closed the job. Its nearly impossible to contact anyone after the work was completed. Calls are sent to voice mail & emails are forwarded to someone else. The favorite excuse is ".... is no longer with the company".
While their crew was replacing our roof, they identified an area of the side of the house that had not been covered with vinyl siding, along with the rest of the house. We asked them to give us an estimate on the job. They never got back to us, and refused to answer any of our calls or emails.
It has been two years of dealing with this company for one claim, TWO YEARS! I was impacted by the hail storm in August of 2022 and had Palmer out the next day to take a look, their owners Jennifer and Gil (I think) were there and seemed professional and at first the communication was great and the roof went on a couple months later.... Then I didn't hear from them for MONTHS, I called and emailed trying to get someone's attention. I talked to my insurance to see if there was any communication on their side.... there wasn't. I finally had to go into their physical location to get someone to talk to me. Finally getting a hold of someone and keeping on top of it, my siding went on at the end of 2023, and was mostly completed until they had to wait for back ordered shutter fasteners, it took another few months for them to get out and put those up along with a couple screens (they scheduled this 3 times with me and nobody showed up).... Here I am almost 2 years later still dealing with this claim that should have been dealt with long ago. They have sent me invoices that have incorrect amounts and asking for line items that never happened from my insurance (like putting up scaffolding, when they just used ladders). There communication is terrible, their billing can really use some work (better attention to detail) and their communication with insurance is abysmal. I am thoroughly looking forward to the day that the final supplement comes through that they are happy with, and send me the final invoice (AND IS CORRECT) and I can pay it and be done. Until that day, they will continue holding me hostage with their incompetence. If you ever end up reading this, and you are thinking about having Palmer take a contract on your claim, don't do it..
Prompt and quality. Good cleanup. Friendly. Updates regularly
I had a very great experience with this company and everyone I worked with like Emily I appreciate the kindness she gave me and the transparency I was provided with
Palmer Construction is by far the worst contractor that I've used for a job. The sales pitch is convincing, but they will over promise and under deliver and your problems will start after you sign a contract. Poor quality of work, no attention to detail, and scammy business practices are overshadowed by the total lack of communication. Virtually no notice would be given for when materials would be delivered or work would begin. I would go months without Palmer returning by calls or responding to emails. Employees at Palmer should be embarrassed and the owners ashamed with how they treat their customs and members of their community. Do yourself a favor and take your business to literally anyone else.
Palmer was professional, efficient, and friendly throughout. Clear estimate, fair priciing, and great communication from people in the office as we worked around the weather to find the best start time. Installation took less than two days, and my patio and driveway were cleaner when they left than before thy came. If I knew this was going to be so easy from start to finish, i woiuld have done it sooner. Really glad I chose Palmer.
We have been in contact with Palmer Construction about replacing my mother-in-laws roof since April. She was very pleased with their professionalism during the initial inspection and sent out an estimate for a partial replacement which my mother in law paid the 50% down. A second estimate was created due to a complete roofing needed. She paid the difference for the updated reroofing price (new 50%). They received that check the last week of August. It is now ONE MONTH LATER and even though she was told they would probably begin her roofing project the second week of September, she still has not received any work from Palmer regarding a start date!
THEY WERE AWESOME!!!!
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