Paradise Home Improvements, LLC

3.4 |25 Verified Ratings
Write a Review

Paradise Home Improvements, LLC

3.4 | 25 Verified Ratings
Write a Review

803-462-5188

1 Harbison Way, Suite 224
Columbia, SC 29212
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Profile
Paradise Home Improvements, LLC


Paradise Home Improvements, LLC, is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers interests and make their concerns the basis of our business. Call us today!

Achievements


Service Area

  • Columbia
  • Augusta
  • Aiken
  • West Columbia
  • Cayce
  • Orangeburg
  • Sumter
  • North Augusta
  • Lexington
  • Camden
  • Chappells
  • Edgefield
  • Blythewood
  • Lugoff
  • Pelion
  • Leesville
  • Hopkins
  • White Rock
  • Chapin
  • State Park
  • Ballentine
  • Elgin
  • Swansea
  • Gilbert
  • Irmo
  • Newberry
  • See All >

Services Offered

Gutters
  • Gutter Covers & Accessories Install
Windows

Areas of Expertise

  • Replacement Windows
  • Walk In Bath With Hydro Therapy Massage Jets
  • Shower/Tub Replacement
  • Insulated Vinyl Siding
  • Insulation blown-in and rolled

Product Brands Used

  • BCI Acrylic Bath Systems
  • Exterior Portfolio: Crane Board
  • E-Shield Perfect Attic

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates

Credentials

In Business Since: 2000
Memberships & Affiliations
  • http://www.trustdale.com/paradise-home-improvement
State Licensing
Trade: Specialty: Vinyl and Aluminum Siding Installers
License #: 54219
Expiration: 06-30-2021
Trade: Specialty: Carpenters
License #: 54219
Expiration: 06-30-2021
Trade: Specialty: Insulation Installers
License #: 54219
Expiration: 06-30-2021
Green Certifications
  • EnergyStar.gov - Home Performance with energy Star
Awards
  • Consumers' Choice Award - For Business Excellence 2012
  • Angie's List - Super Service Award 2012
  • Talk of the Town Winner - Excellence in Customer Satisfaction
  • General Services Administration
Screening
Corporate Account. View Details

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HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Habit for Humanity

Goodwill Industries

How We Got Started

I chose to work in this industry because We have the ability to help home owners maintain and improve their homes and lifestyle..

We started in this industry in 1989.

We describe our business as Family owned and operated

What is the company's philosophy?

The customer always comes first.

 

Photos
Paradise Home Improvements, LLC


My Work
1 Projects
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Corporate Account

This Pro is a corporate account and has not been screened by HomeAdvisor.

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Ratings & Reviews
Paradise Home Improvements, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 25
  Page 1 of 3
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5.0   |  
Review by in Augusta, GA
Project: New Windows - 6 +
I would recommend any of my American Family to this company cause I was actually helped by nephew Tommy from there Steve Harvey morning show and I was gladly appreciated to accept their help to buy .
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5.0   |  
Review by in Camden, SC
Project: New Windows - 6 +
nothing
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5.0   |  
Review by in Salley, SC
Project: New Windows - 6 +
Very conscientious of detail. methodical in work ethics and willing to go the extra mike to insure the work is done properly the first time. Very impressed with crew. Friendly helpful,and considerate. I will use Paradise again to get some other work done that I need done.
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5.0   |  
Review by in Lexington, SC
Project: New Windows - 6 +
They responded to my request within 4 days. Demonstrated the quality of the product which is just as they described and gave me a competitive price. They said it might take up to 4 weeks to order the windows when in fact it only took 2-1/2 weeks. 3 employees installed the windows in one day. Very professional, they explained just what they were doing all day long. Took the time to demo the features and answered all my questions. I am extremely pleased with the quality of the product. The thickness of the windows is 3 times thicker than my old windows Guaranteed for life including any breakage. I am impressed. Now to see how much my electric bill goes down.
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5.0   |  
The work was done on time and within the time planned for. The effects of the heat blok spray were evident within a few days. Good purchase!
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0.5   |  08-01-2017
Review by Leila R. in Columbia, SC
Project: New Windows
My husband and I selected Paradise Home Improvement because we were impressed by what appeared to be excellent customer service. We were also told that we would not be obligated to pay until the job was completed to our 100% satisfaction. We were visited in our home by Bradley and David. They did an excellent job of selling us the windows as well as convincing us to get capping for all the windows, since we were only going to replace 4 out of 10 windows. We were told it would take about 8 weeks to make the windows, but to our surprise we got a call 2 1/2 weeks later to say our windows were ready to be installed. Our initial visit was scheduled on 6/12, and our windows were installed on 7/1. However, the only work completed was the replacement of the four windows. The vinyl capping of the other 6 windows and door were not completed. This is when the problems started. I spoke with Bradley on 7/5/2017 and explained the problem. He said he would look into it. I never received a call back. I called him back on 6/13. He said the problem would be taken care of and we would be receiving a call back to schedule a time to come and measure for the capping. Again no call back. I called again on 7/24. This time I called the main office and reported my concerns. I was transferred to the production manager named Sean who said he would look into it and call me back the next day at 10:00 am. No call back. I called the office again on 7/25 Sean was not available. I called again on 7/26, this time Sean said he would have to defer to David and would have to have him call me back. David did call me up on 7/27 stating he did not return any phone calls previously because he did not have the correct client name and phone number. I decide to give him the benefit of the doubt. He reassured me that our work would be completed ASAP, all he had to do was to come over to make sure he gets the color correct for the capping. He stated he would give me a call the next day to set up a time to come by. I took the day off so that I would be home and available for him to come by and see. David never called. I finally asked my husband to take over. He contacted David yesterday 7/31. David told him he did not need to come by , but just order the supplies. When my husband asked about billing, he was told we would not be billed until the job was completed. However, the finance company has already sent us our first bill. Overall our experience has been horrible. I had not looked at the reviews on the website, but now notice that the overall reviews are terrible. I had initially recommended your company to a coworker, but had to take the recommendation back. Overall I would say the customer service is terrible. And your motto that the customer comes first, is very untrue.

7 of 8 users found this review helpful.

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4.5   |  
Review by in Columbia, SC
Project: New Windows - 6 +

1 of 1 users found this review helpful.

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0.5   |  02-18-2017
My home improvements started in mid November and the initial impressions of the work and contractors was very good. I thought the work on the siding was going very well. Just before the holidays, the General Manager, David, contacted me to say that the work would be completed that day and would I please tell the finance company that the work was complete and I was satisfied. In hind site, I should not have done that without having someone inspect the house. When I returned home that day, I realized they had not completed the work. A week later, I had a family member meet with David who agreed at that time that the work was sub par and took several pictures of problem areas. In the following weeks, approximately six weeks, I spoke with several people through the chain of command including the owner who apologized for the poor quality of work and assured me that the work would be completed to my satisfaction. They made several appointments to come out, but never showed and rarely called to apologize and set a new date. I had to call them! I am 71 yrs old and newly widowed and trying to update my house to sell. I feel that I have been taken advantage of because of this. I think that because I have paid them, I am not a top priority and have been put on the back burner.

5 of 6 users found this review helpful.

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0.5   |  02-18-2017
My home improvements started in mid November and the initial impressions of the work and contractors was very good. I thought the work on the siding was going very well. Just before the holidays, the General Manager, David, contacted me to say that the work would be completed that day and would I please tell the finance company that the work was complete and I was satisfied. In hind site, I should not have done that without having someone inspect the house. When I returned home that day, I realized they had not completed the work. A week later, I had a family member meet with David who agreed at that time that the work was sub par and took several pictures of problem areas. In the following weeks, approximately six weeks, I spoke with several people through the chain of command including the owner who apologized for the poor quality of work and assured me that the work would be completed to my satisfaction. They made several appointments to come out, but never showed and rarely called to apologize and set a new date. I had to call them! I am 71 yrs old and newly widowed and trying to update my house to sell. I feel that I have been taken advantage of because of this. I think that because I have paid them, I am not a top priority and have been put on the back burner.

2 of 3 users found this review helpful.

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1.0   |  
Review by in Irmo, SC
Worst customer service, ever. Salesman (also the GM of our local branch) wouldn't return calls about questions concerning the installation, never forwarded a copy of the sales contract that was done on the computer, never forwarded a copy of the warranty as requested. Installer had "problem" after "problem" when I was told the price was all inclusive to allow for ANY issue that arose during installation. They ordered the wrong size back wall panel, making our install take over two weeks. I contacted the regional GM, he promised to send the requested documents immediately, 10 days later, still no paperwork and he hasn't returned voicemails either. Do yourself a favor, stay away if you want a stress free installation, it's not worth the extra money. The product is nice, but not worth the headaches.

3 of 4 users found this review helpful.

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Showing 1-10 of 25
  Page 1 of 3

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