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Paragon Builders

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14 Years In Business

Company Details

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Contact

13951 Moorpark Street, Unit 305
Sherman Oaks, CA 91423
http://www.paragonbuildersca.com

Hours

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Service Details

    Areas of Expertise

    • Bathroom Remodel
    • Kitchen Remodel
    • Room Addition
    • General Remodeling
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    Deals

    Cost Information

    • Free Estimates
    • Free Offer

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    Ratings

    4.7
    27 Verified Reviews
    • 5
      24
    • 4
      1
    • 3
      0
    • 2
      0
    • 1
      2

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 27 results
    0.50 Jimmy T. Van Nuys, CA
    9/13/2021

    Only reason I gave a 0.5 star for this business is because it does not allow you to do less. I hired them for a bathroom/kitchen remodel. It all started with promises and nothing was fulfilled. At the end of the project which took longer than expected I was left with broken floors on the kitchen and hall ways and chipped areas in the bathroom. The custom cabinets quality is horrible and barely a year after they are peeling and the paint in chipping away. I was charged for every little mistake they made since they did not do the proposal right. Worst part is that some of the work had to be done multiple times to correct errors made from the beginning and at the end of the project they were not fixed. The subcontractors they hired for some of the work were not professional and they did not have any experience. What bothers me the most is that at the beginning they promised so many things and that they were going to be there for us through out the project and at the end they worked against us. They come to your house, sit with you and paint a beautiful canvas when the reality turns out to be a horrible situation. Unfortunately not even a year from the end of the project which started in July 2020 and ended in Sept 2020 I am left with horrible mistakes in my house ( new floors are already broken and chipped/ paint in the bathroom is chipping and the cabinets are all falling apart/ grout between tiles and backsplash is cracking. I now have to replace my floors not even a year after installation. Some of the items are supposed to be covered under the 1 year warranty but when I ask them to come and repair, we are told that is just wear and tear and not covered by the warranty. Wear and tear in less than a year? Wife: I first met Guy when he came to our home to sign the contract. I still remember our first conversation. He sat in my dinning table and told me that his goal was for us to be happy because this was his livelihood and how he fed his family. He told me that if we needed anything to be picked up not to worry to just let them know. And after a few pick ups he made a comment about them becoming a delivery company. We are not the type of people who like to ask for favors but he offered and after that comment my husband never asked him again. To clarify my brothers did not screen you; I do not understand why you would lie about that. The only reason my husband brought up that my brother work in construction, was because you constantly treated us as dumb kids that we did not know better. There were a lot of boundaries crossed and one was respect; at the end of the project I tried to avoid you because when my husband asked a question of something that did not look good; it was a screaming match. I have never seen such poor customer service. The floors were a mistake you made in measuring the space between the refrigerator and island although my husband continuously told you that the refrigerator would not fit and you said this is what you do for a living. You gave my husband $2000 but it was not of kindness but because the last person you brought refused to take the job because the whole floor needed to be replaced and you would loose more. I disagree with my husband agreeing to the $2000 because that would not cover the floors; because part of the mistake was because you did not put concrete in the kitchen that you charged us for and you also charged us for steps that you were going to do which you did not do. I dreaded writing this review because I was scare of you. You passed a week after you turned in the job and stopped in front of our house to talk to a worker which you so kindly asked his boss to fire him.Even now when I see a white truck I check if is you, I do not know the extend of your kindness; if you wanted someone to get fire who knows how you would retaliate against us/ there is nothing worst than feeling unsafe in your own home.

    Response from Company:

    You first wrote a review on 7/28 and I replied. You then deleted the review, my comments and re-posted it on 8/18 w/o my reply. You then deleted it again, re-posted it on 9/14 and added more comments. My reply is still the same: I will respectfully disagree with your review. In the 20 years of my career in construction, I have never had a client who I feel that has stole from me and justified it. Taking one of my Sub's painters and trying to negotiate a cheaper price to paint your exterior is unacceptable. Especially after you asked me to bid it for you. Not only did you hurt me & the sub-contractor, you also hurt the worker. You also hired another crew to paint walls, ceiling and install the floor throughout the rest of your house. On the days they worked, you asked Paragon Builders not to come. We quickly realized they were using some of our materials and tools. You hired Paragon Builders to remodel your kitchen and bathroom. The project included major framing and resizing the space in your bathroom. Considering Covid, it took a bit of time to get the structural detail approved by the city, but we did finish on schedule. There were many underlying issues in your house due to previous faulty work. Regardless, I wanted things to be right and fixed what we could. Prior to installing your kitchen cabinets and your apron sink, I repeatedly asked you to keep the area where the sink is clean. I told you that many time when people do the dishes, especially with an apron sink, have water running down the front of the sink. This water often stays on top of the cabinet's door and often causes paint damage. This was clearly negligence on your part. Regardless, I sent the cabinet maker TWICE to touch up the cabinets for you. The floor you purchased was of very poor quality. I went to six different HD Supply Stores in a 70 mile radius to look for more floor to repair, but it was not available. It was a discontinued, close out item. I did everything to try to fix and repair the floor and you were not happy. In the end, per our signed and written agreement, I wrote you a check in the sum of $2000.00 for the floor so you may have someone else repair it. In the agreement you wrote: "I release Paragon Builders of any remaining obligation or responsibility towards any matters related to the Vinyl Floor." You obviously never repaired it. When you emailed me about the warranty, I told you I would gladly address any issues you have as long as I was able to see it with my own eyes to assess the problem. It is rare when a client has such issues almost a year after completion and I wanted to make sure it does not repeat itself. You refused to have me come in and see it. You asked me to "send the guys" to fix it. I addressed any touch ups and settling issues after the job was completed. In the past, when I sent someone to take care of something, you often tried and had them do things which were not related to our scope of work. You took complete advantage of my kindness. Despite all that, I remained professional and dedicated to completing your project. Looking at the before and after pictures, your kitchen, bathroom and new space look great. I am proud of the service and the work I provide. Integrity and Honesty are my true values which help me grow and maintain a successful business. You hired me after interviewing several contractor and I was also screened by your brother in law who is a contractor. The only reason you wrote this review, a year later, is because I would not succumb to your request. I am still open to come to your house, assess anything I am responsible for and take care of it regardless of the time frame.

    5.0 Phillip F. Encino, CA
    3/29/2021

    Guy and his team came in to remodel our bathroom over the past few months, and did a fantastic job all round. We'll definitely be working with them again on our other projects, and recommending them to friends and neighbors. Our existing bathroom was essentially a complete teardown, so we had sourced three quotes. Paragon came in second place for cost, but I'm absolutely convinced they were the correct choice. During the quoting phase, there was no sales pressure, and it was clear that Guy had an attention for detail and doing things the right way. He pointed out that he would insist on using the best techniques (floating cement over lath for the new shower, all copper plumbing etc.) and not cut corners. During the actual remodel, Guy was available via text and phone, and visited every workday, usually twice a day to check on progress. Guy was also very helpful in managing expectations with our condo's homeowners association and neighbors. I'm the sort of person that tends to ask a lot of questions, and I'm generally interested in the process, and Guy took the time to answer everything I asked. He set up and managed all of the permits and inspections, and was onsite for each of the inspections. Guy's team all have the same work ethic, making sure to do things right the first time. Having had a relatively bad experience during a previous remodel, working with Paragon was a breath of fresh air. Remodeling is never stress free, but I think Paragon is about as close as you're going to get :)

    5.0 Robyn S. Ontario, CA
    1/21/2021

    We hired Guy several years ago for our kitchen remodel, so when it came time for a bathroom remodel, we knew who we desired to hire. We would not hire any other contractor, period! Again, we were not disappointed on ANY level!

    Response from Company:

    Thank you for your kind review, I truly appreciate it.

    5.0 Derek R. La Canada Flintridge, CA
    9/8/2020

    I couldn't have been more pleased with the outcome. Guy and his crew were consummate professionals who completed this project to spec. I have a contemporary styled home and needed a storage unit built to match (smooth coat stucco, steel roof, etc.) Guy came out and provided me with a novel design that maximized space and minimized cost. During construction, Guy stopped by daily to monitor the project status. If any questions or concerns came up while he wasn't there, he promptly responded via phone or text within an hour. I would highly recommend Paragon Builders for any project.

    Response from Company:

    Thank you.

    5.0 Michelle K. Northridge, CA
    8/31/2020

    Guy Liba at Paragon Builders just completed our master bathroom remodel. This was the second large remodel we used them for. From beginning to end, the project went smoothly and professionally, as we had both expected and hoped for. Not only did Guyâ s team do a professional job on the labor, but Guy helped me with the design. Guy worked with me to figure out the best way to make sure all of the tile styles I had selected at the tile store perfectly coordinated. Not only that, in order to make sure that they would fit together seamlessly, he cut the marble tiles to fit my glass tiles width. The tile work is impeccable. This took a lot of extra effort, but he was willing to go out of the way to make sure it was perfect. He also helped me with dimensions of other parts of the shower. In addition, there was an existing cabinet that he searched for special soft-close hinges, again to make my bathroom the retreat it is. And, as there are always a few tweaks and fixes at the end of a complex project, Guy happily jumped in and took care of everything. This is truly the spa bathroom that I waited years to have. I walk in every morning excited to look at this beautiful room and bathe in my amazing new shower. I donâ t know when weâ ll do another remodel, but most certainly, weâ ll call on Guy when the time comes.

    Response from Company:

    Thank you so much for your kind review, Michelle. It is always a pleasure to work with you and Dan.

    5.0 Carmelita E. Oxnard, CA
    3/6/2020

    We are extremely satisfied with the results of Guy and his crew's excellent work. All aspects of the project from the initial estimate to its completion (which was ahead of schedule) were presented clearly by Guy. The workers were diligent and courteous.

    5.0 Ed S. Null, CA
    2/12/2020

    Great job would recommend

    5.0 Candice B. Reseda, CA
    1/5/2020

    We hired Paragon off this site and was comfortable with Guy right away. His quote was right in the middle of 4 others and within our discussed budget. His workers were on time, polite and cleaned up every day. Guy came by each day to check on the work and was always available via text or email. He remodeled a bathroom after a flood and his timeline was dead on.

    Response from Company:

    Thank you for your review. It was a pleasure working with you and your husband. Having everything packed and ready to go really helped the project's timeline. Happy New Year!

    5.0 Robert M. Los Angeles, CA
    9/15/2019

    Excellent - we could not be more pleased with how the work turned out. Working with Guy and the Paragon team was very easy, and they showed great patience as we figured out some tricky detailing. We selected a unique wrought iron trellis for our wall openings, and the Paragon team helped us figure out how to install these and accomplish the look we were going for. We would wholeheartedly recommend Paragon, and will use them again for our next project.

    Response from Company:

    Thank you for your kind review. Your project was truly fun to work on. I love the design and how it all matches your home. Thank you for the opportunity.

    5.0 Parham K. Irvine, CA
    10/24/2018

    Paragon Builders were honest, reasonably priced, respectful and always responsive. I highly recommend them to anyone looking for a licensed contractor.

    Photos

    Paragon Builders
    31
    Kitchen Remodel
    54
    Bathroom Remodel
    22
    Room Additions

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