Pastorl landscaping

We were matched over the phone by HomeAdvisor for performing a white glove delivery of a bed for a customer of ours. It struck me as odd that we were matched with a landscaping company, but I trust HomeAdvisor and the business owner who said they could perform the job. Pastori Landscaping would not quote us a flat fee (which is fine), but rather a rate of $50 per person per hour for the delivery and assembly of a four poster bed. We agreed to the terms, assuming they knew what they were doing and would complete the job in 2-3 hours. Communication was frequent, but every phone call was another hint that Pastori Lanscaping was not equipped for this job. We first agreed to hire 3 persons at this rate and then agreed to increase it to 4 persons at the business owner's suggestion. We agreed, assuming this would speed up the delivery. Ultimately the bed parts would not fit up the customer's stairs. Upon our instructions, they also tried disassembling the bed into smaller pieces, but no luck. It was an unfortunate circumstance, but understandably not Pastori Landscaping's fault. However, what was shocking was receiving a bill for $800.00 for the incomplete delivery. We reached out to the business owner to kindly consider that the delivery was not performed after all, this meant that we had hired 4 men to spend 4 hours figuring out that a bed wouldn't fit up the stairs. $50 per person per hour for labor is not unreasonable, but only if you are proficient at your job. It was not the case here. The business owner insisted that the charges were accurate and would not consider modifying them. This review is hopefully not reflective of Pastori Landscaping's actual landscaping work, but the owner should have been more honest that they were out of their depth and either not accepted this job or charged a rate that matches the skill of the workers.