Perfect Star Heating and Air Conditioning

4.86 |15 Verified Ratings
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Perfect Star Heating and Air Conditioning

4.86 | 15 Verified Ratings
Write a Review
View Service Area

925-550-0505

5650 Imhoff Drive Suite G
Concord, CA 94520
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Profile
Perfect Star Heating and Air Conditioning

With over 30-years of experience, Perfect Star Heating and Air Conditioning provides the East Bay Area, within Alameda and Contra Costa County, including Concord, San Ramon, Pleasant Hill, Walnut Creek, Lafayette, Alamo and Brentwood, with unmatched HVAC service. It is our duty to be the most friendly, honest and knowledgeable service technicians in a business where your comfort comes first. We are proud to be a locally owned and operated family business, as well as a Lennox, Goodman and American Standard authorized dealer. No matter the home or the budget, Perfect Star offers Heating and A/C installation, repair, and maintenance, along with Ductwork and Indoor Air Quality services. If you are simply looking for a tune-up to get your current heating or cooling system back to factory standards or looking to increase the energy efficiency and comfort of your home, Perfect Star is the company for you.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Berkeley
  • Walnut Creek
  • Concord
  • Albany
  • Livermore
  • Alameda
  • Pleasanton
  • Danville
  • Orinda
  • Oakley
  • Alamo
  • Moraga
  • Oakland
  • Piedmont
  • Lafayette
  • Pleasant Hill
  • Antioch
  • Martinez
  • Brentwood
  • Clayton
  • See All >

Services Offered

Air Conditioning
  • Central A/C Install
  • Central A/C Repair
Heating & Furnace Systems
  • Heat Pump Install
  • Heat Pump Repair
  • Ducts & Vents Install
  • Gas Furnace - Repair
  • Electric Furnace - Repair
  • Electric Furnace - Install
Related Services Available from Other Pros >

Website

http://www.perfectstarhvac.com/

Areas of Expertise

  • HVAC
  • Central A/C Installs and Repairs
  • Gas and Electric Furnace Installs and Repairs
  • Duct Installs

Product Brands Used

  • Amana
  • American Standard
  • Bryant
  • Carrier
  • Goodman
  • Honeywell
  • Honeywell
  • Lennox International, Inc.
  • Trane

Quick Facts

Business Hours
Monday:
7:00 AM to 5:00 PM
Tuesday:
7:00 AM to 5:00 PM
Wednesday:
7:00 AM to 5:00 PM
Thursday:
7:00 AM to 5:00 PM
Friday:
7:00 AM to 5:00 PM
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2016
State Licensing
Trade: C-20 HVAC
License #: 1022101
Expiration: 03-31-2020
Awards
  • Diamond Certified
  • 2017 People Love Us On Yelp Award Winner
  • "Best of Brentwood 2017" Bronze Medal Award Winner
  • BBB A+ Accredited Business
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Proud Supporter of The Food Bank of Contra Costa & Solano

Proud Supporter of The American Heart Association

How We Got Started

I chose to work in this industry because I’ve been in the trade for over 16 years. I have installed service and maintained residential hvac equipment during those years. I previously owned a company, but had a partner. Who bought me out. I now own Perfect Star 100% on my own. I got started by calling on a newspaper add when I was unemployed. I knew zero and learned the old school way hands on..

We started in this industry in 2001.

We describe our business as Family owned and operated

When you think of how you live your life or run your business, what is your primary philosophy?

Give the most that you can with no expectation of receiving something back.

 
Profile Photos Ratings & Reviews
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Photos
Perfect Star Heating and Air Conditioning

My Work
6 Projects
  • AC System Repair
    2 photos
  • Furnace Repair
    3 photos
  • New Lennox Installat...
    1 photo
  • HVAC System replacem...
    1 photo
  • New HVAC System Inst...
    2 photos
  • New HVAC Install Ant...
    3 photos
HomeAdvisor: The nation's largest network of screened and rated pros.
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Ratings & Reviews
Perfect Star Heating and Air Conditioning

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 15
  Page 1 of 2
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5.0   |  
Review by in Livermore, CA
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
Good communication from the office, on-time service call, knowledgable technician fixed the problem. I would call them again for a future repair. Tim P. in Livermore.
Response by Perfect Star Heating and Air Conditioning: Tim, Thank you so much for taking the time to leave your review! We really appreciate the opportunity to provide you with great service and we look forward to working with you again for any and hall of your heating and air conditioning needs. Sincerely, Perfect Stat Heating and Air Conditioning
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4.0   |  
Review by in Pleasanton, CA
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
The company was fast to send a technician over to diagnose the issue and the rate was reasonable, however, they are trying to sell a new furnace too hard instead of trying to fix the old one, the second technician they sent who was supposed to estimate the new unit cost is pretty rude to my tenant, he basically ignored our questions about the repair cost vs. replacement cost, he said to my tenant 'hey I am not talking to you, you are not the owner of this place' simply because he thought the old unit can be fixed. Once he realized that we want to try the repair first before buying, he got up and left without saying a word. He has a very bad attitude and downright rude. I gave the company 4 stars for sending people over quickly but 1 star for their customer service. they need to train their technician some manners. update 2/4/18, after I posted this review, the company called me to get more information about this event and wanting to improve their service, I was very impressed how they trying to make things right and apologize for this unfortunate event. I understand that it could just be this one technician and the company seems very concerned and wanted to do the right thing. I changed my rating for this company because I think they do care about customer service and is making an effort to fix their mistakes.
Response by Perfect Star Heating and Air Conditioning: Christine, Thank you not only for the feedback in your review but for subsequently taking the time to speak to me over the phone about your concerns. As discussed, your concerns have been taken very seriously and have been thoroughly addressed by management. I hope our straightforward addressing on your concerns have been to your satisfaction. Sincerely, Perfect Star Heating and Air Conditioning
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5.0   |  
Review by in Livermore, CA
Project: Repair Electric Furnace / Forced Air Heating System
They were able to tell me why the problem existed. My problem had to do with negligent service from the person who serviced my furnace previously, Moore Mechanical. I will NOT go back to Moore Mechanical!
Response by Perfect Star Heating and Air Conditioning: Lynn, Thank you so much for trusting us with your HVAC needs. We will continue to work our hardest to provide you and all out clients the perfect experience. Thanks again and we look forward to working with you again. Sincerely, Perfect Star Heating and Air Conditioning
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5.0   |  
Review by in Hayward, CA
Project: Install Natural Gas or Propane Furnace / Forced Air Heating System
Great work, completed in a day, works good.
Response by Perfect Star Heating and Air Conditioning: Cynthia, thank you so much for allowing us to install a brand new system in your home! We hope it kept you warm during those cold winter months.And thank you for taking the time to leave your review, it really means a lot to us. Sincerely, Perfect Star Heating and Air Conditioning
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5.0   |  
Review by in Danville, CA
I found them to be extremely patient and accommodating and they went beyond my expectations.
Response by Perfect Star Heating and Air Conditioning: Joy, thank you for choosing Perfect Star to install your new furnace in your home. It was absolutely our pleasure to work with you and as a Perfect Star Member we will be seeing you soon enough for your next seasonal maintenance. Thanks again! Sincerely, Perfect Star Heating and Air Conditioning.
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5.0   |  
Review by in Concord, CA
Project: Install Natural Gas or Propane Furnace / Forced Air Heating System
Chuck was amazing! Loved the text to let me know he was on his way and also the ability to see where he is via gps, similar to Uber! Upon arrival he places booty slippers on before entering, nice touch! I have a brand new puppy and Chuck was so nice and understanding. Issue was resolved and would recommend to anyone! Thanks for your great service Dan
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5.0   |  
Review by in Walnut Creek, CA
Quality service and responsive to questions.

0 of 1 users found this review helpful.

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5.0   |  
Review by in Oakland, CA
Danny was professional, knowledgeable and thorough. He was on time and respectful of the surroundings. There was good coordination by the office and the technician. The customer service and follow-up by the company was great.
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5.0   |  
Review by in Castro Valley, CA
My experience was very good. The technician who came was very knowledgeable, nice and professional. The only criticism is that the time estimate that the home office gave me was 1hr off. Not a huge deal, nor the techs fault. I will hire them again for sure
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5.0   |  
Review by in Antioch, CA
This company surpassed my expectations, from the original visit to diagnose problem to the installation of a new furnace and a/c. Very courteous, knowledgeable and professional all the way. Very pleased overall and would highly recommend.

1 of 1 users found this review helpful.

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Showing 1-10 of 15
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Profile Photos Ratings & Reviews Top of Page
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Perfect Star Heating and Air Conditioning
4.86
15 Verified Ratings
Ratings by Criteria
Quality
Customer Service
Value For Money
Ratings Distribution
5 Stars
14
4 Stars
1
3 Stars
0
2 Stars
0
1 Stars
0
93% of reviewers recommend this pro
Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



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