PerfectWater

Working with Perfect Water - specifically the owner Denis, who is often rude, condescending, and dismissive - has been a nightmare. The negative experiences began before installation when we asked a question of the size of conduit they would need for their pipe and wiring so that we could accommodate that in our concrete slab pour. After several days of requesting this information, we finally were told they wouldn't answer because Micah hadnâ t done our design yet, so they would just drill the slab as needed, which we found to be unprofessional. We then spent several weeks waiting for Denis and team to actually commit to an installation timeframe, with us reaching out to them multiple times a week to avoid delaying our build timeline. For the actual installation, Micah showed up with two techs - one of whom had been on the job a total of 2 days - and promptly dug a trench on the wrong side of our building where our septic line had to go. This was one of several avoidable mistakes that plagued the install, including them not testing the system before leaving our property due to Denis/Daniel deciding not to provide the promised initial load of water to get us started. We ended up paying to have water brought in to get us started, but Micah only returned to check the system after we had water pouring out of the electrical box on the side of the tank following a heavy rain (see picture). They also left the tank site and the trenches for the pipes an uneven mess that we ended up having to correct and smooth ourselves. When it came time for our first maintenance, we also discovered that they had neglected to install one of the three filters at time of installation and had not properly set the PSI in the pressure tank. Fast forward to more recently when our water cut off seemingly randomly. We checked the water level and had roughly 30-35% of our 10,000 gallon capacity, so we assumed something was wrong and called Perfect Water. We were told that we just needed more water since they design their systems to have 24-30 inches of water that is unusable. We requested to have a technician come out and address this issue to lower that level and also check to make sure something wasnâ t actually wrong with the system. Alex the Service Manager made an effort to get someone out to us, but Denis told him that he wasnâ t allowed to come help us, that someone from the installation team would have to come out the next week, and that it was â out of his handsâ . The installation team (led by Larry) came out the next week (9 days after our initial report of not having water) and found that there was actually a short in the cord of the float switch with exposed wiring in contact with the water in our tank. They changed out the cord and float switch and told us that it was reset to 12 inches from the bottom of the tank, which we believed. Unfortunately, that was a lie, which we discovered last night when our water quit again with roughly 22 inches of water in the tanks and the top of the float switch visible above the water line. We called the emergency line since we were without water and it rang several times before cutting off without a voicemail prompt. When we heard back from Alex this morning, he said that they do not install the float switch below where it is currently and that we just have to get more water. When I asked why their employee lied and said that it was set at 12 inches, Denis, unannounced, got on the line, told me that in August and October I am going to just have to get water myself (even though we specifically asked during the sales process to upsize the system so that we would have a sufficient buffer), that he is done talking to us about our system, and hung up the phone. Additional calls to their numbers are not being answered.

I recommend Perfect Water to everyone I know. They are skilled and competent in what they do. And when it comes to water quality you want the best. Their entire staff goes above and beyond in an effort to serve the customer! They do business according to the Golden Rule and it shows! Top notch.

Every interaction with the employees at Perfect Water was top notch. From the sales rep to the installation tech. Very professional. My purified drinking water is my favorite thing in our home! We haven't had any issues with the system and Perfect Water always contacts me for our annual maintenance. I never have to worry about not having great water. Love this company!