Phoenix Renovations

Sometimes the timelines we set forth at the beginning of taking on a project don't always go according to plan. We found massive subfloor damage and plumbing code violations that had to be addressed resulting in a 1-week delay for the repairs to be completed. After the final completion of the new walk-in shower conversion, the doors that were purchased appeared to have faulty rolling systems. We contacted Delta who sent us documentation that the doors ordered were known to have faulty rollers & sent us out the "new & improved" rollers that we installed. The rollers seemed to work perfectly fine & glide in the manner they are designed to. This customer was ecstatic the entire time during the job so a review of this nature is shocking.

Unfortunately, none of this information is accurate. This customer bought cabinets from Menards at the lowest end of the budget spectrum and provided plans for the cabinet layouts based on Menards design team blueprints. The blueprints followed the specs that called for the range cabinet upper to have a 2" longer filler panel on the right side. We thought this looked very odd and assumed it was all a part of the floating shelf system she stated was being installed at a later date. The customer was aware of this, came to the site on multiple occasions and saw this in place, and never mentioned a word about it being a problem. We could have very easily cut down that panel 2" within minutes and reinstalled it. When we discussed this with the customer she requested we follow the plans provided. To further note, the cabinets and designs she provided did not even fit on the refrigerator wall resulting in us having to uninstall what was provided, after informing the customer she would have had to bump the wall out to allow for that panel installation. Our company was not involved in the initial measurements, selection, or layout of this kitchen. We were simply hired to install them according to her blueprints. Regarding the oven filler panel not being installed, the customer still had an electrician that had to come back, to connect all the pigtail connections for the appliances. The customer didn't even have receptacles in the walls when she asked us to install the cabinets so we informed her we would notch the drywall to leave the cables out for the electrician to locate. Our job was not to do the electrical work so we left the filler panel off so the electrician had room to terminate his connections & install receptacles. If we would have installed that panel the electrician would have asked us to come back out to remove it so he could do his side of the work. The same goes for the "range hood". The electrician had to supply power to the unit. It was the electrician's responsibility to "test" all electrical connections as our scope of work had zero mention of any electrical work. To further note, this customer had us come back to perform several other jobs for her, in the attempts to sell her home and never mentioned ANY of these "problems" above. It was not until she was delinquent on her final invoice for 3 weeks, that a payment that was made 2 weeks prior to the final invoice bounced that anything started to go awry. Her communication dropped off after multiple attempts to reach her and then she stated she had some "issues with her bank" and would get it taken care of when her bank "cleared things up". After she made the payment using 6 different bank accounts to piecemeal the payment together, I informed the customer we would need to wait 30 days, at minimum, before I would sign any lien release. We were simply not willing to take the risk of having more payments returned prior to executing the only protection we have as a company.