Platinum Floor Care Services, LLC

Initially I was not pleased since my cleaner did not show up at the time agreed upon. However, Matt, the technician called to let me know that there had been an emergency job and let me know when he would arrive. Matt did a good job of cleaning. He went through the house with speed, since he knew was late, but did not sacrifice a quality job.

Service was terrific, the specialist sent was honest in his opinion of what or what could not be accomplished. Super customer service by the representative that made the appt and the specialist they sent out. Showed up at the time that was booked AND saved my run-away rescue dog! I can't thank him enough.

Excellent is not enough for this company. They went above and beyond the required job for me. They cleaned all the carpets and tile in my home for an extremely competitive price, got here on time, finished quickly and even repaired my ripped carpet! They were extremely professional, knowledgeable and even gave me some tips to care for the floors myself. This company is the best floor care establishment I have ever dealt with. I would highly recommend them to anyone!

Prompt, friendly service from initial phone call through completion of project. Fair price. Pleased with results. While rooms were not put back together (furniture put back in place, books returned to shelves, etc.) like I have come to expect from other companies, overall I was pleased with the service and would use again.

Customer responce time was excellent. Was on time for appointment. The carpet was OLD but the cleaning crew was able to get the carpet very clean.The cleaning crew was friendly, and professional with information on different cleaning systems for my carpet needs. The price quote was accurate, with NO hidden extras. I feel this company deserves it!s (5) star rating.

I was very pleased with the service I received from Platinum Floor Care. They arrived to give me an estimate at the scheduled time which was within an hour of talking to them. I needed to have an expensive persian rug cleaned. Joe was very professional and I ended up getting an additional rug cleaned too. He returned both rugs the next day, and they looked good as new. I would definitely use them again.

Joe was knowledgeable ,professional and did and out standing job for me. The price was more then fair and I would recommend there family business to everyone. Thank You once again Joe Cal

100% disappointed with results as compared to what was anticipated by comments made by Joe during the initial consultation. Even though my carpet is creme-colored, I feel I was totally mislead. Waste of $250, period!! Many spots were worse and larger the next day. Had the company been honest, based on Joe's own expertise in carpet cleaning he should have recommended simply replacing the carpet and providing an estimate for cleaning the grout which was also below expectation. Furthermore, they showed up 1 hr late with no advance notice. DO YOURSELF A BIG FAVOR...GO WITH ANOTHER COMPANY, NOT THIS ONE!! Mary/Longwood-08/2009

Courteous, on time, reasonably priced. Highly recommended.

Joe called me within 2 minutes of my service inquiry to Service Magic. He came out the same day and estimated the job and offered to complete it the same day. I delayed the job for 2 days to get organized and he and his crew did a wondeful job. Highly recommend them!

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Joe was very professional and a pleasure to work with. He did an excellent job on our 15+ year old 100% wool area rug. Highly recommended.

Great Service! I will definitely use them again! My shag rug looks great and smells great!

Arrived on time - did a good job - honored quoted price. I would recommend Joe introduce himself, and present a business card at arrival. If his shirt had not said "Platinum Flooring" I would not have known who he was.

They did a great job!!

Joe and his staff at Platinum Floor Care did an excellent job on our new home. I hired Joe to come in and clean carpets and tile floors in a house we just purchased. The carpets came out looking and smelling like new and the tile floors look fantastic! The previous owners had a dog and several pet stains in the carpets came completely clean. Joe was very courteous, polite and timely. Once I placed my request with Service Magic, Joe called me within 3 minutes to schedule an estimate. I appreciated the fact that I could get an estimate beforehand and his price was very competitive with other companies. Joe even went above and beyond my expectations by cleaning two additional tile areas that I had not included in my initial estimate! Bottom line, Platinum Floor Care is a top-notch, high quality, great customer service company. I would highly recommend them to anyone looking for clean floors!

professional, thorough and does a great job

I like the fact that I was contacted immediately after making an online request for contact regarding a quote. They were quick and my carpet looks like it did the day I moved into my house. Best of all, the price was very reasonable. I would definitely recommend Platinum Floor Care to family and friends.

Nice people, but they over promised about the results we were going to get in clearning our carpet.

Came to home to give estimate, arrived on time, was very polite (even took off his shoes at the door). Gave us a reasonable price; I signed the agreement. On the agreed upon cleaning day, they arrived at the scheduled time and did a VERY good job. I highly recommend this company and would definately use them again.

They were very nice and respectful, however, they were late a couple of times. After the work was completed, the carpets were left wet when I was told they would be dry, and the smell after cleaning was unbearable. Ended up having to pour baking soda and vacuuming several times to get the smell out.

Polite.

This company did a fantastic job cleaning my sofa-they were very efficient. I hired them one day and they did the work the next day in a very timely manner and at a fair rate.

PLATINUM FLOOR CARE WAS GREAT!!! I've have a lot of work done on my home in the past 2 months, and have seen a lot of unsatisfactory companies that use bait and switch sale pitches. Platinum Floor Care brought in trained professionals who were courteous and respectful. They arrived a few minutes early and just sat in my driveway and got organized for their job before them. I look at it like I would rather have a contractor early than late taking up my time. When they came in here they told me that it was quite a bit worse than what they were expecting. The price remained the same at $375. It was, in my eyes, a $1100 job. They were great!

Very kind local family owned business. Came out to do a quote the same day and provided excellent and professional service. Great pricing in comparison to other larger known carpet cleaners. The job was completed faster then I thought it would and I will definitely use them again.