Platinum Pools and Spas, LLC

If anyone ever decides to put in a pool. DO NOT I repeat DO NOT use Platinum Pool and Spas LLC serving the local Tampa Bay area. Worst company and contractor I have ever worked with, and I have been in construction for over 30 years. If anyone has questions, I would be more than happy to share my story. Just to mention a few issues, do not keep their promises fixing issues or returning phone calls, but have an entire list of issues with this company. Just do yourself a favor and find another pool contractor. The owner is not even the license holder, that is right that should tell you something. The company also blocks people from leaving bad reviews on most platforms. The next steps are to file complaints with the Pinellas County Licensing Board and the DPBR. There is not enough room here and takes me days to explain all the issues with this company.

Do not use this company. These guys have had our money for 8 months and have done zero work, and now they claim they do not even have enough money to return our deposit. We have had to engage lawyers and our legal team is confident that they will be getting a judgment against their Lic. which means they will not be allowed to perform any work in the state. We do not want anyone else to end up having to sue these guys when they fail to do any work. It is been the worst experience we have ever had with any type of contractor. stay away.

We should have hired another company. They would have been more reliable. In the middle of the project, the owner changed his cell number and has not been in contact with us in months. We will have someone else complete the project and, sadly, have to chase our money in the courts.

WARNING! STAY AWAY FROM THIS COMPANY Today August 23, 2022, is my first anniversary of signing my contract for a pool and spa and handing over a deposit check of nearly $24K and here we are a year later and I have made two additional payments totally in over $70K which is 90% of the total and I have far from 90% of a pool. I made the mistake of not having an attorney review the contract because it does nothing to protect the buyer and includes no due dates other than payments. Since the groundbreaking was not until January of this year I have heard nothing, but excuses and numerous no show no-calls when they were supposed to show. I have seen David twice bright an early only to collect payments before they were due. Diane gave up and ghosted me. Steven, Justin, and Jason have disappeared. Whiley was responsive for a while and even he gave up telling me he had no answers and was embarrassed and also gave up saying it is all in Davids hands. The few times I have spoken to David he tells me everything I want to hear and then nothing happens. Sub-contractors have personally told me they had not to been paid for previous work so I am not surprised they are not responsive. Long story short I have no idea what to do and feel like I am being held hostage by this company and I am praying they do not fold like Olympus and screw me out of my money. In the meantime, I have a cement hole I have to regularly pump water out of to prevent it from being a frog sanctuary.

I am excited to say we are finally finished with Platinum Pools and Spas! Mailed the final payment today because we asked them not to come back to the house. The only time they are in a hurry for anything is when they want you to sign the contract and they want money. We heard from Wiley sometimes a couple times a week until we signed the contract and gave our deposit last July (2020) then nothing from him. What we were told is a 3-5 month build was completed in a year. It only got done this month because we ended up threatening a lawsuit to fix issues they left. We completely understand Covid and lack materials, but the lack of communication and professionalism from Platinum pools is unreal. The owner Dave argues with you if you feel the something did not turn out the way it was put on the plans or if you feel something is constructed unsafely. Platinum Pools does not have good project management, they do not plan for anything in advance, only schedule the next piece as something gets completed. Since almost everything is subcontracted that caused, weeks sometimes months of delay. Nothing is ever their fault, delays, lack of supplies, lack of planning. We ordered ceramic turtles in July of 2020, 3 different sizes, they did not go to pick them up until the day prior to them being put in the pool and the company did not have the order and turned around and put blame on the company. The owner would make appointments and never show up, not just once we have several examples of this. We actually had to ask the owner to leave the property if he was not going to fix the cement properly they damaged during the build, he wanted to patch the broken pieces of a sidewalk, so he left... We are so happy to be done with them we hired another paver company to finish our pool deck they left undone since the paver company they hired used more pavers than they were supposed to during the build. Always promises it would be taken care of but never fixed. If I ever had to do this again I would not use them and look for a company that does most work in house and not subcontract it all out.

I thoroughly enjoyed working with Dave and his team. Often times working with contractors can be tough. Dave and his crew were the exact opposite. They are responsive, patient and most important of all, they do excellent work. If you are looking for someone to work on your pool, you can stop now because you've found the right company!

This is the best pool company in Pinellas county by far. We received 3 bids for our pool and platinum Pools was the most reasonable. It s important to know this type of project will take some time. But the finished product is worth the wait!!! Platinum Pools showed great customer service and were very clear on their scheduled time frame to perform the job. They showed up when they said they were going to. I would highly recommend this company. Get a bid. Have a chat with them. You will see a difference from the other pool companies:)

We are extremely pleased with our beautiful backyard pool and patio transformation. Everything went smoothly and exactly how Dave and Mike explained it to us. The crews were all top notch and we enjoyed the process from start to finish. I would highly recommend Platinum Pools to everyone!

The digging crew were so professional and knew exactly what needed to be done. Can't wait to see the finished project.

So far so good...we have not started construction yet. David explained everything and is even helping us with some extras with our concrete slab...

Platinum Pools transformed my pool, equipment, and decking into an oasis. Great customer communication and service. I have and will continue to recommend this company to all my friends and neighbors.

They have great communications.