Plumb-R-Us, LLC

Hired Tom to replace an existing water heater. Date was set for install but almost a month passed beyond the original date to get it installed and over 2 more months to get old one removed. Installed a circulating pump incorrectly and it leaked. Used steel pipe fittings instead of brass on the water lines at the heater. The biggest and most dangerous problem is that he installed the incorrect water heater for our direct vent exhaust resulting in combustion fumes in the house. Also, he said he was a licensed plumber; I have checked with the NC State Board of Examiners and they show no licenses for either Tom or his company. While Tom talks about his 100% guarantee, he refuses to accept any responsibility nor reimburse us for over $3000 we had to spend to correct all the issues and meet code. The exhaust fumes stopped as soon as the correct heater was installed. His lack of knowledge on what is needed and applicable code requirements is scary. I do have supporting email documentation on all of this, which will be used as we investigate recouping our additional expenses along with any other actions.

Arrived on time, completed the work in a timely manner.

Excellent service. Prompt response to inquiry. Reasonable rate. Highly recommend.

Tom did an excellent job installing our gas cook top. I would recommend him to anyone needing work done properly at a reasonable price.

Tom was just great! Prompt, professional, easy to talk to. He installed the new water heater and also found a related but separate problem that had been causing mystery issues for years, and took care of it quickly, explaining the whole thing very well. Reasonable price for the severity of the issues going on.

Awesome job. Prompt, friendly, knowledgeable, and willing to go the extra. Very satisfied.

Very professional, on time arrival and on time completion at a reasonable price. I highly recommend plumb-R-Us and will definitely hire for next job

Good service at a reasonable price. Came on time and was able to bring the unit in through the back door and install. Also, fix the wall behind the unit. NOTE: I do need a receipt for the payment for the work and something in writing re warranty for service. Thanks, Maureen Edick

Tom was very professional and gave excellent service from initial call to completion of my shower door installation. I will use him for future projects and recommend him to anyone needing quality work. Thanks Tom.

Wonderful experience! Kind , talented and honest. Thumbs way up!

Tom is the man

Tom was very professional. He arrived on time and did a wonderful job. He guarantees his work is something goes wrong. Would use again as needed.

We found Tom to be professional, punctual, an expert in his field and a very nice man. Tom and his assistant Austin were tenacious in their approach to my project, as they were focused on completing the project and did not let the difficulties of the retrofit stand in the way of installing my new range. Very satisfied!

Tom was very professional. He knew what he was doing. He knew what the problem was when we discussed the job on the phone. He's definitely my go to guy for just about anything. His prices were more than fair.

Professional, courteous, knowledgeable in many areas, comes prepared, punctual

Tom was awesome from beginning to end. He got back to me right away, showed up on time, and did a great job, with attention to detail. My bathroom is finally up to date and looks awesome! Tom cleaned up after himself and went the extra mile to even help load extra supplies into his truck so that I could return them! Will be using his services again in the future.

The installer was very professional new what he was doing and had great conversation really a nice guy

Fast, affordable and did an awesome pro job. Highly reccomend!

Friendly service and support. Great prices!

Excellent work. Very professional and courteous.

Tom is the perfect example of a service professional in every way!

Tom was amazing. Prompt response to inquiry, competent service, professional, knowledgeable. He was able to repair things at nominal cost. Plumb-R-Us will be on my most reliable list for any future repairs. Excellent job, well done!

Tom came the same day the request for service was made and was able to complete a complex job the next day. We have asked him to help us with another small project and he has already ordered the needed part. He was polite, helpful, and cleaned up behind himself both days. Very pleased and will refer to others in our neighborhood and among our friends.

Professional and fair