Polar Plumbing, Heating, & Air Conditioning

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Learn about our screening process

99% Recommended

2 Years In Business

Company Details

Contact

1402 New York 300, Suite 3
Newburgh, NY 12550
http://www.callpolarpete.com

Hours

  • Mon: 7:00 AM - 6:00 PM
  • Tue: 7:00 AM - 6:00 PM
  • Wed: 7:00 AM - 6:00 PM
  • Thu: 7:00 AM - 6:00 PM
  • Fri: 7:00 AM - 6:00 PM
  • Sat: 7:00 AM - 2:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work

Areas of Expertise

  • Plumbing
  • HVAC
  • Water Treatment
  • Boilers
  • Heat Pumps
View All Offerings and Cities Served
Deals

Cost Information

  • Free Estimates
  • Warranty Offered
  • Trip Charge May Apply
  • Credit Cards Accepted

Ratings

4.9
68 Verified Reviews
  • 5
    66
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Highly rated for

  • Quality
  • Value
  • Customer Service
Showing 1-10 of 68 reviews Showing 0 reviews
5.0 Nicole L. Highland Falls, NY
12/16/2020

The staff was professional and patient.

12/12/2020

I absolutely LOVE my Polar crew! Beginning with Ray, the Co-owner, Betsy and the entire work team. They are extremely helpful, considerate, and respectful. I was in the process of replacing my furnace when the old one died. I contacted Ray and they immediately ordered me a replacement but due to Covid-19, the furnace was not available. I was then upgraded to a much better furnace with NO extra charge to me. The guys came out and got the new one installed and replaced my thermostat. My not realizing that the thermostat had a pre-program set up, I was struggling to control the temp in the house. Ray sent one of his men right out to address the issue with no cost to me. I also hired them to clean out my ducts and the service was as expected, EXTRAORDINARY as always! Thank you to ALL of my Polar bear teamâ £ï¸

Response from Company:

Ms. Bruce, we're lucky to have you as a client! It's always a pleasure working with you. Thank you for taking your time to write about your experience. We all work so hard so that we can exceed all of our clients' expectations.

5.0 Mark H. Pawling, NY
10/16/2020

They just installed a heat pump system and water heater. Jared provided invaluable information about the options and supervised the work. Ray handled all the arrangements and paperwork. They were highly professional and client service oriented. Installers were very clean and responsible. Highly recommend.

Response from Company:

Thank you for the five-star review, Mr. Mark H. It really was a pleasure to work with you. We're lucky to have clients like you!

4.0 Eric S. Walden, NY
10/7/2020

Response from Company:

Thanks for being our client, Eric, and for taking the time to review your service with us. We always shoot for a perfect five-star rating, so if there's something we should know about or something we can do better for next time, please let us know! You can reach us at info@polarhomeservices.com or at 845-522-5112.

5.0 Mike C. Modena, NY
10/6/2020

Hire these guys! They performed a cleaning that was very reasonably priced. There was a problem with the furnace that the installer (NOT Polar) caused (loose wires in the control box) that came to light later after the cleaning. Polar came out, found the problem, fixed it, and didn't charge me even though Omar the repair technician and i had discussed how the problem had certainly been poor installation. This is one of those rare companies i will give my loyalty to

Response from Company:

Thank you, Mike, for the five-star review! Good luck with the purchase of your new house!

5.0 Martha R. Brewster, NY
9/1/2020

Sometime in March this year, I had Polar Home Services install in my home a dryer vent as well a water heater. It required for them to come back several times because of the kind of work performed. At all times I dealt only with Mr. Ray Hedrick, Co-Founder, and CEO of Polar Home Services, Inc. I had to say that dealing with Mr. Hedrick, was a great experience. He did not personally do the job, he had someone else to do it; but he was the one who scheduled the work; answered my questions and made sure that the work was performed properly. One of the things I appreciate the most from Mr. Hedrick was that he always responded promptly to my messages; something most people donâ t do. For the record, I donâ t usually write reviews but the way Mr. Hedrick handled the work at my place makes me write and sharing my experience with others. So, if you are looking for a reliable business and a person you can trust Mr. Hedrick from Polar Home Services, Inc., is your guy.

Response from Company:

Thank you so much, Ms. Restrepo, for taking the time to write a detailed review. We're proud that we were able to exceed your expectations and wish you the best! We look forward to working together in the future!

5.0 San C. Rhinebeck, NY
9/1/2020

Very

Response from Company:

Thank you for taking the time to leave us a five-star review!

5.0 Paul S. Poughkeepsie, NY
7/10/2020

Professional phone service, on time, professionakl, got the job done quickly, explained what was happening.

Response from Company:

Thank you for taking the time to review our services, Paul. We are glad we were able to help. It was a pleasure working with you.

5.0 Micah M. Monroe, NY
4/28/2020

At this point we are one week out from having had this work completed, but everything seems to be working properly so far. We moved from oil to air source heat pumps and they have provided excellent service. They have been very patient in answering questions and whatnot and just a pleasure to work with. I would definitely work with them again.

Response from Company:

We're excited for you to enjoy your new heat pump systems, Micah. Thank you for the opportunity, and we look forward to a long business relationship together. Thank you for taking the time to write about your experience!

4/28/2020

They were very professional on how they went about doing their work, they were courtesy and polite, will use them again when required.

Response from Company:

We're all so proud that you were happy with your experience. Thank you for writing the review, James!

Showing 1-10 of 68 results Showing 0 of 0 results

Photos

Polar Plumbing, Heating, & Air Conditioning
Duct Cleaning
Trucks Onsite
Fujitsu Heat Pump
5
Ductless Minisplit
2
Plumbing Repair
2
Water Treatment Install

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