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Pool Scouts of Virginia Beach, Norfolk, & Chesapeake

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23 Years In Business

Company Details

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Contact

2829 Guardian Lane, Suite 100-B
Virginia Beach, VA 23452
http://www.poolscouts.com

Hours

  • Mon: 8:00 AM - 5:00 PM
  • Tue: 8:00 AM - 5:00 PM
  • Wed: 8:00 AM - 5:00 PM
  • Thu: 8:00 AM - 5:00 PM
  • Fri: 8:00 AM - 5:00 PM
  • Sat: Closed
  • Sun: Closed
View All Details & Credentials

Service Details

    Areas of Expertise

    • In ground Pool Service
    • In ground Pool Opening Services
    • In ground Pool Closing
    • In ground Pool Chemical Treatments
    • In ground Pool Minor Repairs
    View All Offerings and Cities Served
    Deals

    Cost Information

    • Free Estimates
    • Credit Cards Accepted

    Ratings

    3.2
    24 Verified Reviews
    • 5
      12
    • 4
      3
    • 3
      0
    • 2
      0
    • 1
      9
    Showing 1-10 of 24 results
    0.50 Kristen P. Virginia Beach, VA
    5/19/2023

    I used Pool Scouts for the first time to open my pool. We are now at appointment number 4 to attempt to open my green pool with still no hope of it being open. This appointment I was finally home for to see them clean it. During this cleaning they kept smacking my string lights with the pole used to clean the pool and now they are pulled down. They are supposed to be cleaning the pool for 30 minutes but instead they sat in my front yard for 20 minutes in their van. They have used my hose and just left it laying in my pool after using it. During this cleaning both technicians went to the side of my gate in front of my camera and peed on my house. The second one was atleast smart enough to notice the camera before he started and say I think she can still see us. I am just so frustrated and disappointed at this point. I have contacted the company and the explanations I have been given by the manager Sherri this is not magic its not just going to be clean. That is correct it is a business and its actually science. Lets keep in mind my pool is a year old and was professionally closed last year. Then when I reached out about the issues that happened at this appointment and was told that the technicians have been warned and at this point it is what it is. I have never been spoken to as a customer in such an unprofessional manner especially considering how much money I have already paid this company for the terrible service I have received since day one.

    0.50 Sherrie M. VA
    5/18/2022

    This company is a rip off. Do not even consider them. I have never heard of a pool company opening a pool and then call in the Green team if your pool is green. They can really rake in some money. So, you pay $400 for that service and additional if your pool is green. Also, the tech did not program the pool properly.. It was not even set to chlorinate.. I'm going to pass this word in other public forums. The first red flag was when they started talking about the Green team

    5.0 Kantima N. Virginia Beach, VA
    2/10/2022

    everything was done quickly

    5.0 Susan S. Virginia Beach, VA
    12/19/2021

    Excellent

    Response from Company:

    Thank you Susan!

    3.5 Katie W. Chesapeake, VA
    11/20/2021

    Did a great job but had multiple issues with scheduling. Thank goodness my husband works from home and can be flexible!

    Response from Company:

    We appreciate your feedback!

    1.0 Crystal H. Virginia Beach, VA
    10/3/2021

    PS Said installed new de grids. Technician took pictures of new grids in box and old grids in filter and sent emailed receipt of service with pictures. Completed picture was of rubber mat or something not of new grids in place. I wondered about that picture immediately. Filter not filtering correctly throughout summer Opened filter myself and old grids were still in there. Technician is a dishonest POS.

    5.0 Tom H. Virginia Beach, VA
    9/26/2021

    Professional, timely and dedicated

    5.0 Madeline R. Virginia Beach, VA
    8/16/2021

    I am so impressed with Pool Scouts. They are so efficient. They clean your pool, make suggestions of what is needed to keep it clean and running well and even send you a picture of the cleaned pool. They most definitely will be hired back next year!

    5.0 Bert C. Virginia Beach, VA
    4/19/2021

    So far, they have done everything that they said that they were going to do. I would be happy to recommend theme. They have dine a good job.

    5.0 Christy S. Norfolk, VA
    5/5/2020

    The techs were very professional every time they came to service my pool. We are still in the process of getting it clear but they are always patient when I have questions. We have decided to hire them for weekly visits.

    Photos

    Pool Scouts of Virginia Beach, Norfolk, & Chesapeake
    3
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