Poolside Pros Pools & Hot Tub Maintenance

Poolside pros did replace a failing pump in my hot tub and got it back up and running, but after 10 days they were contacted regarding a leak from their install and they instructed me to tighten something myself and they did not come out to fix the issue. Pas forward 4 months later, the new pump was starting to seize. They were contacted again to check it out and they did come out and confirm the was shot. Although a different leak is suspected to be the cause of the pump failure, they failed to stop out and address the other leak. They were notified about and responsible for 4 months prior. Other things to note...The old bolts removed from the other pump were noted by Poolside pros to be rusted along with the heater contacts. Clearly to me this was a sign of water being present, but I'm not the pro. And after reinstalling the pump and heater, the heater is now propped up to folded cardboard, I guess because they cut out piping and it wouldn't sit the same. Also, after reviewing my home video in my backyard, I captured the Poolside Pros relieving himself in my backyard. After many back and forth with them they have cut ties with me as a customer. I'm out thousand dollars and then right back where I started. Seized pump and no operational tub. I went with this contractor because of the favorable reviews, but after my experience I'd never trust them again.

He was very very nice and knew what he was doing

Very professional and knowledgeable explained everything!

Everywhere I called needed 2-3 weeks , Zach was able to come by the same week . They also were able to get the parts and do the repair in a costly manner

Zack was professional and arrived on time. My tub was out of warranty He solved the problem, and replaced a pump now Iâ m able to enjoy my jet

Answered quickly. My heater stopped working and Zack came out and helped me get it up and running. Affordabke & professional will recommend

Zack was very professional and kind

He worked hard and saved me $1,000, I couldn’t be more appreciative. I have a Sundance, just lost the warranty. Every time we got one thing fixed, something else went wrong. I have a spinal chord injury, sitting in my tub is my total relaxation. I am estatic I can use my tub again😀

I was very impressed with responsiveness,reliability, and quality of work. He truly cares about his customer's issues and I highly recommend him.

Was able to come out quickly, others needed 3 weeks Replaced a pump and sensor Reasonable pricing would recommend !