Pre Closing Inspection

"While we appreciate all reviews and value everyone's opinion this is one that is alarming. The customer was told that refunds can take up to 30 days. And the refund was in process. Of course canceling the transaction with your credit card company is always faster and in lieu of the fact that the customer cancelled days before the scheduled appointment and a day after he paid for the service the money never even hit our account so technically Sir we never even took possession of your payment into our account. These business matters can be complicated for someone not familiar with how payment processing actually works. Thank you choosing PCI"

"It's true. We had a scheduling issue where the appointment slot for the inspector got double booked. Upon realizing it we gave the customer the option of rescheduling or allow additional time for the inspector to get to the location. We are human and sometimes errors happen. And we inform everyone that our turn around time for reports is 24 to 72 hours depending on our findings during the inspection process. We accept the criticism for the scheduling issue and have taken steps to improve our system. And we thank you for your valued business looks like you're satisfied with the report itself which speaks volumes."

"The inspection was performed on June 23rd, 2017 and yes, it took longer than usual to turn around. For that we take full accountability and since then we have addressed this issue to ensure it will not happen again. There were some corrections to the NPM 33 Form that needed to be done which were specific requests from the mortgage underwriter and the turn around time for the correction took longer than usual because we were experiencing some technical issues with our email. The customer acknowledged that they understood and were extremely patient and kind despite the fact that they were under pressure from their mortgage company to submit the report. Since that time we have submitted all of the necessary documentation and have fixed the technical issue with our computers and the customer is happy. Great customers.... extremely patient and understanding. Thank you for choosing Pre Closing Inspection."

"Unfortunately the $300 fee doesn't include a septic inspection and I wish you would have addressed that with our office and we would have been glad to provide that service. We also offer endoscope sewer inspections using a HD Camera Snake. We highly recommend everyone to get the main drain inspected."

"It's unfortunate that you had a bad experience with our company. We attempted to meet you at the property but you were unwilling to allow a supervisor to come and assess the situation on the day of the inspection to evaluate your claim. Considering that you had your own "construction" people with you advising you on the property perhaps you should not have contacted us in the first place. Upon inspecting the property there were several deficiencies found, some in fact were structural issues. Please see your report and investigate further. The "cell phone" you're referring to is actually a Samsung S7 - and it's outfitted with a 12 megapixel camera, Sensors on the phone include Compass Magnetometer, Proximity sensor, Accelerometer, Ambient light sensor, Gyroscope and Barometer as well as specific software that is our own technology used in every inspection we do. This makes us efficient in rendering the best service possible to our customers by using the most advanced technology available in the Private Home Inspection industry. Unfortunately your attempt to request a "refund" has been denied because we have reviewed your claim and we found no fault in the conduct, expertise or services rendered by our inspector. We thank you for choosing Pre Closing Inspection and we value your opinion."

"Thank you so much for your review. Your business is highly value."

"Thank you so much for your review. I am delighted you are happy with our service"

"Thank you so much for your review and your comments. It was a pleasure assisting you."

"Thank you so much for your review and your recommendation. It is most appreciated."

"Thank you so much for your review and your comments. It was a pleasure assisting you."