Precision Restoration Company, LLC

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My wife & I contracted with Scott and Precision Restoration Co to replace our roof after wind damage. Scott did a great job working with our insurance company to get approval for a total replacement as opposed to a patch job which was all they would agree to prior to Scott's involvement. It took some time to get scheduled but was well worth the wait. Be patient! Scott was always good about returning calls and e-mails. If you are needing someone to go to bat for you with your insurance company regarding roof damage I highly recommend Scott and Precision Restoration Co.

On or around April 30th 2015, Precision Restoration (PR) came to my house to complete a roofing inspection due to an internal leak/water damage. At that time, I was told I had to sign a contract for PR to work with my insurance company and make arrangements for my roof to be inspected as my roof had wind damage and qualified to be replaced. Over the next 2 weeks, Scott called me daily asking if I had any word from my insurance company about an appointment for inspection. On 5/12/15, my insurance company and PR rep Scott met at my house to complete the inspection and issued a check for roof replacement. At this time I was told if I did not give PR my $1000 deductible as well as signing the insurance check over to PR, I would be charged $1500 fee. While signing the contract, I was told my roof would be replaced the next week and the supplies would be ordered that day. Over the next several weeks I placed numerous calls and texts to Scott with the majority not being answered and when they were answered I was given a response that the "dopplar is showing rain all this week, I'll call you next week and let you know". Then I would look at the dopplar and the weather would be clear for several days in row. Scott stopped answering my calls/texts so I started calling the owner who was more attentive to my calls but gave me the same response regarding the weather. The owner stopped answering my calls so I started calling Scott again. On 7/6/15 I called the owner and left a message. Scott returned my call at 2:30pm but I missed it and called him back at 3;30pm. I never heard from him again. That night I filed a complaint with the Attorney General. On 7/7/15 i called PR again and left a message that if I wanted a date to replace my roof today. Scott called later that day and told me the dopplar shows the first day with no rain is on 7/17/15 and my roof would be replaced that day. The dopplar showed yesterday and today with no chance of rain. The supplies have yet to be delivered. Another customer filed the same complaint with the BBB in 6/2015. There customer service is very poor. The only reason i gave half a star is because the app made me give a rating before moving forward.