Precision Windows, LLC

On 20 April 2023, we paid a deposit of $925 to Precision Windows and Doors for a ProVia custom storm door to be installed on the front door at our home. We were told the door should arrive within 4-6 weeks. It is now 3 November 2023 and we have no door from Precision and they are no longer returning calls or emails. Over the past 6 months, Precision told us they received two doors from ProVia, but both were defective and to be returned. In late August, we were told a third was ordered and should arrive by 12 September. As of late October, that door was still not in and Precision could not provide a timeline as to when it would arrive. After repeated attempts to obtain a functioning door and have it installed, and continual followup by phone and email to both Eddie (the President) and later to Giovanni (the Vice President), we requested a refund. We sent certified mail to their listed locations at 102 E Nakoma, and 105 Breesport but both were returned, with the USPS saying the address was vacant or the business was no longer operating at the location and no further information was available. It appears we will have to go to Small Claims Court to try to get back the $925 we paid in good faith. We are incredibly disappointed in this company and especially with Giovanni Marotta who is highly recommended on KTSA for his other business, Kitchen Designs by Giovanni. Obviously, we will no longer consider Precision Windows and doors for any window or door replacement needs.

The quality of the doors was very good. They ordered the wrong doors. We decided to keep the wrong door because it took 8 weeks to get the first door and did not want to wait another 8 weeks. I called numerous times and left messages that were not returned. I finally got in touch with the project manager and he was helpful and called me back when needed. It took many trips to get everything done. The salesman never returned any calls and never checked back to see if we were satisfied.

Eddie and his crew provided amazing customer service and communicated regularly, as the entire country was focused on the pandemic. There were some delays, some missteps, but everything was corrected with a smile and a positive attitude. We love our new windows, and have noticed energy efficiency right away. I would recommend this company to my friends and family! In a world that seems to lack attention to detail, Precision Windows and Doors hits the mark with amazing outcomes! I LOVE THIS COMPANY!

Professional; knowledgeable; with excellent service and follow up

Eddie was super professional when visiting us and describing the work and window characteristics. His workers did an outstanding job!

Too Soon to Know.

Very professional. Arrived on time and did the work contracted. Everyone I dealt with was helpful and answered all my questions.

They did a good job on our widows very good customer service and they cleaned up all the mess caused by installation.

Great company to work with, had 5 windows done, from measure to install was a month. no hassle, honesty and integrity form Eddie and Jeffery. Highly recommend you use Precision windows and doors for your exterior needs.

Approximately two weeks after installation, a rainstorm occurred and my newly installed windows leaked like a sieve. The owner, Eddie, checked it out two weeks later, along with the rep from the window maker. Since then, the owner has not answered my phone calls nor iPhone messages. The windows were installed in April; it is now the end of August, and still nothing has been done.

Final project turned out great!"

I chose this company because they handle my preferred brand. On my prior home I had 43 windows installed over 20 years ago. Before we could sell the home we needed 16 different panes replaced. That installation company had long since gone out of business. I contacted the window manufacturer and after exchanging information and pictures they shipped not only the fixed pane units, but both sashes on each of the 10 double-hung windows after 19+ years. I did the replacement myself, and once I figured out how to remove the clip strips on the fixed pane units it was not a problem. So choosing Simonton windows was a no brainer for our downsizing to a doublewide that needed 14 windows. The sales rep was on time and contacted me before he came. The estimate was a bit more than I expected but not too unreasonable. We had to wait for the order to be built and shipped, but as soon as it arrived PW called and arranged an installation date. The installation crew (2 persons) was good about showing up on time, and like the sales rep, called before coming, and on one morning let me know they were running late. The installation took 2 days and they finished the first half to secure things overnight. The crew was very conscientious about our personal items (we did lose a Yucca plant or two outside the windows, but that was not a problem). They put down drop cloths under each window as they tackled it both inside and outside. To my surprise they generated very little dust so in reality we did not need to cover the furniture with plastic tarps. The installation work was very neat and well finished. I am retired from remodeling work, and I was obvious that the installer knew the proper way to caulk. One thing for people to be aware of is that as a replacement window you will lose some of the window pane area due to the entire frame being mounted inside of the finished opening of the windows, especially for double-hung. The new windows look good and I could notice a difference in the heat and noise after replacing all the windows. Changing from double hung to picture windows made a big difference in the front rooms (no difference in cost). Another thing to be aware of, and the sales rep did state that they were not going to do touchup painting. As it worked out, inside there was none required, and outside there s only about a ½ strip around the windows that needs touchup work. Overall we were quite happy with the product, the company, and the work. I have no hesitation recommending Precision Windows to anyone needing new or replacement windows.

Very courteous, friendly and competent.

This company has been very prompt and courteous to me and I will promote them to anyone getting windows in their home. I had 9 windows to do and they worked all day and got every one of the windows done in 1 day. Wow.

Quality business! Everything went smooth and the job was well done. Very responsive to any of my questions. Blaine the installer was great to work with! Highly recommended.

They're very nice,and clean after themselves. Took 3 days to complete the job and they left everything clean no trash 😀 very happy with the end result 😉

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Very professional team and was helpful. They installed our storm door and there was still a very small gap. I called them and they were they even after hours to fix the gap. They did not ask for payment until we were happy with the door.

So glad to finally have a functional sliding door. The installation was quick, trouble-free and looks great!

The quality was great. Prompt and courteous.

On time and very professional. Jeremy did a great job. Will hire them again if I need more Windows replaced.

They were fast and efficient and did a marvelous job. Crew was most cooperative and saw to the most minute detail.

Richard is great to work with.